Department: Customer Finance 

Reporting Line: Collections Manager         

Location: Nairobi, Kenya

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission 

The Loan Recovery Intern is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and skills 

Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for the role and EEA’s mission to plug in the world.

Qualifications:

• Holder of Bachelor’s Degree in Business Administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

Language(s): 

• English
• Kiswahili

 Technology:

• Experience in technology required for the role

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

CDD Namur Customer Services B2B

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 areas of expertise :

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

La business Unit Global Energy Management and Sales à Namur, recherche un(e) employé(e) administratif(ve) au sein de notre service clientèle (Business-to-Business).

• un poste où vous pourrez évoluer vers un rôle de service à la clientèle.
• un contrat à durée déterminée de 6 mois avec éventuellement une possibilité de prolongation.
• une équipe agréable (+/- 12 collègues) avec une bonne ambiance de travail.
• un large éventail de possibilités de formation et de développement.
• un bon équilibre entre vie professionnelle et vie privée, grâce à un horaire variable et au travail à domicile certains jours.
• un salaire compétitif en fonction de vos connaissances et de votre expérience, complété par de nombreux avantages.

Role:

• En fonction de vos connaissances, de votre expérience et de votre intérêt, en tant que employée administratif au sein du service clientèle, vous pouvez être amené à participer aux activités suivantes : offre/contrat, processus d'acquisition/de changement, facturation, factures impayées, produits et services.
• Vous fournissez un soutien administratif général à nos différentes activités et aux employés du service clientèle.
• Vous travaillez avec précision dans nos systèmes de gestion (SAP et Salesforce) et vous êtes responsable du traitement et de la recherche de documents.
• Vous serez formé en interne et vos tâches évolueront progressivement vers un poste de service à la clientèle. Sur mesure et en fonction de votre progression, vous assumez de plus en plus de correspondance et de communication avec les clients.
• Vous assurez une coopération transparente et constructive avec les autres collègues et les parties externes.

Hard skills:

• Must have:
  • Vous avez suivi une formation administrative ou une formation équivalente par l'expérience.
  • Vous avez la capacité à gérer et analyser (un grand nombre) de données.
  • Vous avez des compétences analytiques qui vous permettent de rechercher l'efficacité et de travailler avec précision.
  • Vous avez une bonne connaissance des outils Microsoft.
• Good to have:
  • Vous avez de solides compétences en communication en français. La connaissance du néerlandais est un atout.

Soft skills:

• Must have:
  • Vous êtes désireux d'apprendre, avez une attitude positive et pouvez-vous adapter à un environnement en constante évolution

Education and professional background:

• Bachelier ou Master
• Vous pouvez attester d'une expérience similaire dans un rôle actuel ou passé

Languages:

• Français : langue maternelle ou niveau équivalent 
• Anglais : niveau opérationnel 
• Néerlandais : de bonnes notions sont un atout 

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

JOB PURPOSE:
Responsible for technical engineering support to the operations teams and to manage team to deal the commercial and industrial clients effectively. Acting as the technical expert in support of Energy Efficiency program delivery for multiple clients. Able to manage client relationships from start to finish - from need assessment, proposal and delivery of the project requirements. Able to work independently and think both tactically and strategically, manage subcontractors and deal with suppliers during their site visits for providing technical support. As an senior energy efficiency engineer you need to have technical and practical knowledge on instruments used for energy audits, energy management and relevant international energy efficiency standards.

KEY RESPONSIBILITIES:
Staff Management
- Ensure support and collaboration with operations teams.
- Monitoring and follow-up of functional report (Engineers & technicians )
Customer relationship
- Work in partnership with the client to provide support and response to his requests
- Respond to Client requests, maintain Client relationship.
Energy Audit
- Visit clients, collect initial data, and perform walk through, detailed energy audits and studies
- Analyze data and define building/installation/industrial facility energy profile
- Perform on-site energy audits, develop energy analyses including recommendations for operational efficiencies and identifying Energy Conservations Measures.
- Ensure readings collections and establish energy adjustments formula
- Establishing the benchmarking with peers/similar companies
- Provide support in both pre- and post-sales by attending presentations and managing installations / implementations.
- Support in establishing contracts for energy services (scope, model, savings calculation, M&V,..)
- Manage tenders and subcontractors related to the energy efficiency program of commercial & industries
- Monitor energy consumption and perform measurement and verification
- Create and provide frequent energy performance dashboard/reports
- Collection of Best practices across various sectors and brining the awareness among the team members about the new technologies

SKILLS REQUIRED:
• Strong organizational skills & technical expertise in HVAC, major Industrial thermal and electrical equipments
• Leadership skills to manage engineers and technicians
• Problem solver
• Excellent verbal and written communication in English essential
• Strong Presentation & communication skills
• Interpersonal and relationship-building skills.
• Being able to work in stress full situations
• Very good level on Microsoft Office, Excel in particular
• Flexibility and the ability to work on more than one task at a time.
• Planning and distributing the man power for various projects

QUALIFICATIONS:
• Energy / Electrical / Mechanical /HVAC Engineering Degree ideally
• Other technical qualifications are acceptable subject to review.
• CEM/A (Certified Energy Manager/Auditor), CMVP (measurement and verification), LEED O+M certification
• 7+ Years of experience in Energy Management activities

OTHER REQUIREMENTS:
• Experience in energy audit and/or management
• Knowledge about ASHRAE Level-I,II & III audits, IPMVP and ISO50001
• Experience in dealing with direct workforce.
• Project management

Role Summary

The Duty Manager will oversee all building and grounds maintenance. He will be responsible for ensuring the facilities equipment are fully operational. The duty manager will also be responsible for managing contractors, training new employees, and working with third party vendors and coordinating with client. The Duty Manager will directly report to the Facilities Manager.

Key Responsibilities

• Ensuring all utility systems are inspected & in accordance with regulations
• Reviewing bids & contracts for third party workers.
• Coordinating building operations & maintenance services
• Coordinating all maintenance issues and schedules
• Directs, through the Building Manager / Property Management Office, the regular operations of the buildings.
• Ensures that operating rules maximize safety considerations, & that proper and adequate
• Supervises, through subordinates, the maintenance, technical, & professional staff in carrying out their prescribed functions.
• Prepares budget, & monitors expenditures to ensure proper and efficient management of funds.
• Inspects and reviews inspection reports of building facilities to determine long[1]term development needs in order to meet projected increases occupancy and enhance efficiency of equipment.
• Leads the team in preparing Energy Audit and facilitates its implementation. Help the company in its goal to reduce carbon emissions.
• Create and Implement 52 Week Preventive Maintenance Plan of Equipment and ensure annual equipment forward registry.
• Assist the Facilities Manager on Budget Preparation and track profit and loss of his site.

Requirements

• Bachelor of Science in Mechanical Engineer or Electrical Engineer, Facilities, Management, Business Management or related field preferred.
• Minimum 3-5 years of work experience in facilities management
• MEPF maintenance
• Property management
• Experienced in budget preparation & P&L management
• Has experienced supervising 15 personnel or more
• Certification in facilities management is a plus

Job Summary

Oversees all HR functions from recruitment, compensation and benefits administration, employee relations, training administration and labor relations in Cebu Sites. The role will be permanently located in Cebu. 

Key Responsibilities

• Managing end-to-end HR process: Recruitment, benefits administration, employee relations, labor relations, and training administration
• Responsible for end-to-end recruitment process in MCIA, including job postings, resume screening, interviewing, and onboarding.
• Addressing employee grievances, conducting investigations, and fostering a positive work environment.
• Assisting in performance appraisal processes, providing feedback, and supporting employee development.
• Ensuring compliance with labor laws and company policies, maintaining employee records, and handling audits.
• Organizing training sessions, workshops, and development programs to enhance employee skills.
• Managing employee benefits programs
• Assist on all HR initiatives, events and employee engagement programs.
• Developing, updating, and implementing HR policies and procedures.
• Maintaining HR databases and generating reports for management.
• Maintaining up-to-date employee records in SEZAME.
• Other tasks may be assigned.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-5 years of experience in HR roles, with a broad understanding of various HR functions.
• Excellent verbal and written communication skills.
• Strong ability to build relationships and work collaboratively with employees at all levels.
• Effective problem-solving and conflict resolution skills.
• Strong organizational and time management abilities.
• Proficiency in HR software and Microsoft Office Suite.
• In-depth knowledge of labor laws and HR best practices.

KEY RESPONSIBILITIES:

• Develop and maintain a robust pipeline of business opportunities, directly with internal business teams and through external partners
• Pre-quality leads and produce indicative offers within tight timelines
• Constantly adjusting priorities of opportunities and managing client expectations to ensure efficient use of internal resources and maximize the chance of securing contracts
• Manage tenders and/or firm proposal submissions with internal resources and stakeholders to produce high quality business plans and proposals, meeting challenging client deadlines
• Manage internal approval processes for project investments
• Lead contract negotiations with partners and customers with support from technical, legal and financial teams.

REQUIREMENTS:

• Graduate of any business of engineering course
• At least 5 years’ experience in a similar function
• Basic understanding of financial and accounting concepts
• Proactive and independent
• Organized, rigorous, and analytical with strong synthesis skills
• Communicative, active personality with a strong team spirit
• Excellent professional writing and presentation skills
• Ability to show initiative and drive continuous improvements
• Ability to interact professionally with all organizational levels while maintaining strong ethics and professionalism
• Excellent problem-solving, organizational, analytical, and critical thinking skills
• Excellent leadership skills with the ability to drive and influence change management
• Goal-oriented, driven, and committed, with strong planning and execution capabilities

Key Responsibilities

• Manage & Support all aspects of Health, Safety, Security and Environmental (HSSE) management in the Business Unit through the life of projects from initiation, business development, construction and operation & maintenance (O&M).
• Manage, organize and supervise all HSSE matters before and during the construction of various small to large projects and O&M at ESP level:
  • Develop and establish a proactive safety culture by implementing the EOSC program and working with the leaders of the ESP organisation and the Regional key stakeholders.
  • Develop, implement and maintain the HSSE policies, management systems & procedures, guidelines, practices, objectives, and tools to reflect these requirements and ensure they are implemented;
  • Establish HSSE plan specific to each project taking into account ENGIE, local regulation, Customer and Contractors plans;
  • Hand over HSSE plan to Operations upon Testing & Commissioning
• Organize, interface with entities HSSE professionals & provide support and improve HSSE performance, including providing on-ground support to entities as required and ensure strong sharing of best practices and lessons learnt.
• Build an incident reporting and a learning culture within the ESP organisation.
• Be a leader who inspires and motivates direct reporting team to perform and excel.
• With all HSE personnel directly reporting to the ESM HSSE manager, to manage and develop the ESM HSE team and department.
• Plan, manage & conduct ISO 14001, OHSAS 18001 internal audits, external audits.
• Plan and organize HSE related activities or events to promote and educate staff on good safety culture and good work practices.
• Review and identify HSE related training requirements for various category of staff to meet the mandatory requirement and also to meet the job requirement.
• Develop & execute in house training material/video, organize and conduct in house training and maintain training record.
• Prepare or review publication materials to educate the workforce.
• Conduct HSE inspection and Incident investigation when necessary.
• Review legal requirements on HSE aspect & ensure compliance by working with all the relevant peers and stakeholders with ESP and at regional level.
• Be a supporting focal point to the Head of HSSEQ SEA for security matters
• Any other matters that relate to HSE directed by direct/functional report.

Requirements

• Minimum Degree or Diploma in Engineering, Occupational Safety, Occupational Health, Occupational Hygiene, Ergonomics, Psychology, Physics, Chemistry, Biochemistry or other topics relevant to Occupational Safety and Health;
• Possess at least 10 years of practical work experience preferably in the chemical industry.
• Must posses qualification and competency for Safety Officer as pers the DOLE requirements.
• Possess ISO 14001 & ISO 45001 Internal auditor certification is an advantage

JOB PURPOSE:
Responsible for technical engineering support to the operations teams. Acting as the technical expert in support of program delivery for multiple clients. Able to manage client relationships from start to finish - from need assessment, proposal and delivery. Able to work independently and think both tactically and strategically, manage subcontractors.
 

KEY RESPONSIBILITIES:
Staff Management
- Ensure support and collaboration with operations teams.
- Monitoring and follow-up of functional report (technicians)
Customer relationship
- Work in partnership with the client to provide support and response to his requests
- Respond to Client requests, maintain Client relationship.
Energy Audit
- Visit clients, collect initial data, and perform walk through audits
- Analyze data and define building/installation energy profile
- Perform on-site energy audits, develop energy analyses including recommendations for operational efficiencies and identifying Energy Conservations Measures.
- Ensure readings collections and establish energy adjustments formula
- Provide support in both pre- and post-sales by attending presentations and managing installations / implementations.
- Support in establishing contracts for energy services (scope, model, savings calculation, M&V,..)
- Manage tenders and subcontractors related to the energy efficiency program
- Monitor energy consumption and perform measurement and verification
- Create and provide frequent energy performance dashboard/reports
 

SKILLS REQUIRED:
• Strong organizational skills
• Problem solver
• Excellent verbal and written communication in English essential
• Interpersonal and relationship-building skills.
• Being able to work in stress full situations
• Very good level on Microsoft Office, Excel in particular
• Flexibility and the ability to work on more than one task at a time.
 

QUALIFICATIONS:
• Energy / Electrical / Mechanical /HVAC Engineering Degree ideally
• Other technical qualifications are acceptable subject to review.
• CEM/A (Certified Energy Manager/Auditor), CMVP (measurement and verification)
 

OTHER REQUIREMENTS:
• Experience in energy audit and/or management
• Knowledge about ASHRAE, ISO50001
• Experience in dealing with direct workforce.
• Project management

Role Summary

The Duty Manager plan, direct and coordinate the operations of an organization. The Duty Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of the site and the organizational operations through the provision of effective methods and strategies. He will oversee the whole Terminal 1 & Terminal 2 operations ensuring employee productivity and efficiency in processes. This role will be permanently located in Cebu.

Key Responsibilities

A.OPERATIONS & CONTRACTUAL OBLIGATIONS:

• Manage hard services (MEPF) encompassing all technical trades (HVAC, Mechl , Elctl., Plumbing, Civil) both for Terminal 1 & 2 area of responsibilities.
• Focused on equipment maintenance/ availability and submit reports for improvements.
• Achieve minimum 97% of contractual obligations, meets KPI on Leadership & Management, P&L Management, Support on Management Initiatives, Compliance in EHS & Engie Ethics, Management of stakeholders and statutory compliances.
• Ensure CMMS work orders are closed on time and with quality.
• Perform any special projects and other responsibilities as may be determined.
• Prepares all necessary reports and business reviews for Top Management and Board of Directors.
• Understand the Terminal operations (passenger flow, peak hours, accessibility to areas, assets) , activities properly coordinated and minimal impact on operations.
• Manage everything Engie's activities in the terminal, including but not limited to maintenance, breakdowns, fix -it, tenants concerns"
• Focused on client and passengers seamless experience.

B. LEADERSHIP & MANAGEMENT

• Manage a Team of Technical People to achieve a common goal and KPI targets. Ensures proper skills set of the personnel and recommend trainings to ensure there are right people and right skills.
• Manages personnel shift schedule ensuring they are productive.
• Conduct daily briefings and turnover with the team, update client as well on daily operations.

C. FINANCIALS

• Prepares budget (OPEX and CAPEX) and manage P&L to ensure proper and efficient management of funds.
• Ensures reports needed for the billing are submitted on time.
• Manage the collection of payment.

D. EHS & ETHICS COMPLIANCE

• Accident prevention and safety at workplace compliance.
• Ensures that personnel are complying with the safety KPI protocols and standards.
• Ensures that personnel are complying on the company’s ethics policy.

E. STAKEHOLDERS MANAGEMENT

• Manage client expectations and deliverables.
• Ensures all Vendors are compliant to required service level, standards, KPI and Timeline. This includes the compliances to EHS programs and ETHICS standard of ENGIE.

F. TENANTS MANAGEMENT

• Prepare agreements and ensure tenants comply with good practice, their demise is safe and equipment properly maintained.
• To manage and oversee all additional works. Do an estimate and submit proposals.

G. ENERGY MANAGEMENT

• Responsible for collating all data and presenting meaningful consumption reports along with analysis.
• Being able to explore any cost saving initiatives and process improvements.
• Review utilities consumption (electricity & water) and strive to minimize costs.

Sub-Responsibilities

• Point of contact for Airside operations and maintenance which includes Passenger Boarding Bridges (PBB) and Baggage Handling System (BHS).

Requirements

• Bachelor of Science in Mechanical Engineering or Electrical Engineering.
• PRC Licensed

Key Responsibilities

• Develop and maintain a robust pipeline of Solar and C&I business opportunities, directly with internal business teams and through external partners
• Pre-qualify leads and produce indicative offers within tight timelines
• Constantly adjusting priorities of opportunities and managing client expectations to ensure efficient use of internal resources and maximize the chance of securing contracts
• Manage tender and/or firm proposal submissions with internal resources and stakeholders to produce high quality business plans and proposals, meeting challenging client deadlines • Manage internal approval processes for project investments
• Lead contract negotiation with supply chain partners and customers with support from technical, legal, and financial teams

Requirements

• Degree in Business/Engineering or equivalent 
• At least 8 years relevant working experience
• Strong business acumen and instincts 
• Goal getting, driven, committed, with strong planning and execution capabilities
• Ability to interact professionally with all organizational levels while maintaining string ethics and professionalism.