EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

DISTRIGAZ SUD REȚELE recrutează!

INSTALATOR DEBUTANT – 1 post

LOCAȚIE BUCUREȘTI

FOL COMPLEX EXTERIOR BRAGADIRU

Distrigaz Sud Rețele, filiala a ENGIE Romania, este liderul distribuției de gaze naturale în România. Cu o expertiză de peste 47 de ani în acest domeniu, compania deține contracte de concesiune pentru distribuția de gaze naturale în 1.358 de localități, pe raza a 20 de județe din sudul și centrul României și a municipiului București, gestionând o rețea de distribuție de peste 22.500 de km.

La Distrigaz Sud Retele, dorim să venim în întâmpinarea nevoilor clienților noștri și să îi ajutăm să își atingă obiectivele, într-un mod eficient. Căutăm oameni talentați, care să pună clienții în centrul a tot ceea ce facem.

În prezent, căutăm o persoană cu atitudine activă în soluționarea problemelor și realizarea obiectivelor, fără experiență, pentru a se alătura echipelor noastre în calitate de  Instalator debutant. Contractul de muncă va fi încheiat pe perioadă determinată de timp de 12 luni cu posibilitate de prelungire.

Dacă îți dorești să faci următorul pas în carieră, alături de o echipă competitivă și profesionistă, trimite-ne CV-ul tău. Ne poți ajuta să construim un viitor mai bun. Totul începe cu angajati remarcabili. Totul începe cu tine.

Ce vei face:

Sub supravegherea mentorului, vei executa lucrări programate și neprogramate specifice domeniilor de activitate de Exploatare Rețea și Tehnic Clientelă, în conformitate cu Legea Energiei și a Gazelor Naturale, Normele Tehnice în vigoare, Politica de Mentenanță a Societății, procedurile și instrucțiunile de lucru specifice proceselor de Exploatare Retea (mentenanta preventiva si mentenanta corectiva), în vederea exploatării în condiții de siguranță a sistemului de distribuție gaze naturale, reducerea pierderilor și a costurilor, pentru asigurarea satisfacției clienților interni și externi, cu îndeplinirea obiectivelor de performanță calitativă și cantitativă stabilite la nivel de unitate organizațională.

Experiență, calificări, cunoștințe și abilități:

• Studii generale;

Constituie avantaj:

• Permis de conducere categoria B;
• Calificare în meseria de instalator gaze;
• Experiență 1 an în exploatarea sistemului de distribuție de gaze naturale.

Beneficii:

• Asigurare medicală privată pentru tine și familie;
• Acces la un program de dezvoltare personală și profesională;
• Tichete de masă;
• Concediu de odihnă extins, în funcție de vechimea în muncă;
• Primă de vacanță.

Doar persoanele selectate vor fi invitate la interviu.

În cazul în care optezi să ne transmiți datele tale cu scopul de a candida pentru poziția menționată în prezentul anunț, te rugăm să iei cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților: https://www.distrigazsud-retele.ro/wp-content/uploads/2023/01/Nota-de-informare-candidati.pdf

Software Delivery Expert WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

What you will do:

          Project leader:

• You will manage end-to-end customer requests in terms of general use and business-specific software packaging and deployment.
• You will collect customer requirements.
• You will generate quotes using the internal calculation table.
• You will package the software in accordance with the Skynote Windows devices standard.
• You will make the software available to users on Intune infrastructures.
• You will make software available in the ServiceNow catalogue.
• You will carry out the technical qualification of packages.
• You will participate in the maintenance of the application portfolio and ensure the consistency of its information.
• You will share feedback on similar IS architecture implementation issues encountered in similar business or organizational contexts.

          Incident and Problem Management:

• You will resolve software-specific end user incidents efficiently when escalated by helpdesk.
• You will participate in the support and resolution of application incidents relating to packaging or deployment.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Documentation and Training :

• You will write Knowledge base articles for SN1, SN2, and SN3 support.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in packaging and managing software in Microsoft inTune;
• Accurate knowledge of Windows OS;
• Knowledge of application packaging (Installshield;
• PowerShell script development;
• Knowledge of the InTune infrastructure for software publication and deployment;
• Knowledge of the SCCM infrastructure for software publication and deployment;
• SN3 support for Windows 10/11 workstations;
• Previous experience in using the Service-Now back office and reports;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 3 System Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the User Solutions Skynote team of the Engie group.

Skynote L3 Workstation Team is an ENGIE team located in Paris, responsible for the availability, performance, security, and support of the production services delivered to the Local IT teams, including the Windows and Mac workstations, Intune & SCCM related configurations, and M365 Office Suite configurations.

You will work in close relationship with the Skynote Service Delivery Manager (SDM) and a few other SDMs, as well as with the Expertise/Design teams (L4) and the SaaS suppliers.

What you will do:

• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will provide excellent support to the Local IT teams (approx. 150 tickets per month through an ITSM tool, email, instant messaging (Teams), and telephone (emergencies only)). This is not a Service Desk: it is a team of System Engineers providing 3rd line support to Local IT teams (Service Desks / Helpdesks, System Administrators, System Engineers).
• You will process the changes initiated by Change Management.
• You will ensure that documentation is up-to-date: production handbooks, procedures, knowledge base, etc.
• You will keep the knowledge of the team members current through technology watch, training, etc.
• You will escalate to SaaS service providers (e.g., Microsoft Premier Support, etc.).
• You will manage special user accounts (privileged/admin, service/technical accounts, etc.).
• You will automate support and administration tasks through scripting (PowerShell mainly).
• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical experience as System Engineer;
• Fluent in French & English (B1);
• Experience in delivering IT support
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience on the following:
  • Intune (administration, building dashboards with Log Analytics, proactive monitoring);
  • System-related incidents troubleshooting and proactivity;
  • Powershell scripting (ie : create remediation with Intune) and automation;
  • ITIL and IT Service Management best practices in general;
  • Security Awareness: Knowledge of cybersecurity principles and practices;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • OKTA Platform;
  • EntraID Environment;
  • ITSM : Service Now;
  • macOS experience;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Network & Security Automation ENGINEER

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

This position is based within GBS IT in Bucharest. As a developer, you will play an important role in developing solutions helping speedup Network & Security projects deployment and enabling self-service provisioning to facilitate the consumption of the services provided by NAC department.

This reorganization puts the focus first on what the team does and its objectives, then explains where it fits in the organization, making it easier for candidates to understand the role's purpose before getting into the organizational details.

What you will do:

          Build and Go to run:

• Development Stack: You will write and maintain backend services using Python with modern frameworks, and develop frontend applications using JavaScript/TypeScript (using React JS). Ensure code quality through testing and documentation.
• Serverless Architecture: You will develop and deploy serverless applications using AWS Lambda, API Gateway, and other AWS serverless services. Ensure scalability and cost-efficiency.
• Infrastructure as Code (IaC): You will use Terraform and Terragrunt to manage and provision infrastructure. Ensure that all infrastructure changes are version-controlled and auditable.
• Continuous Integration/Continuous Deployment (CI/CD): You will implement and maintain CI/CD pipelines to ensure smooth and automated deployment processes.
• Security Best Practices: You will apply security best practices in all stages of development and deployment. Use AWS IAM, security groups, and other AWS security services to protect resources.

          Documentation and Training:

• Comprehensive Documentation: You will create and maintain detailed documentation for all developed solutions, including architecture diagrams, deployment guides, and user manuals. Use tools like Confluence or GitHub README.
• Knowledge Sharing: You will conduct regular knowledge-sharing sessions and workshops within the team to ensure all members are up-to-date with the latest technologies and best practices.
• Onboarding Guides: You will prepare onboarding guides for new team members to help them quickly understand the team's processes, tools, and technologies.

          Participate to team meetings:

• Daily Stand-ups: Actively participate in daily stand-up meetings to provide updates on your progress, discuss any blockers, and align with the team's goals.
• Backlog Refinement: Engage in backlog refinement sessions to discuss tasks comprehension and align target designs within the team.
• Sprint Planning: Contribute to sprint planning meetings by estimating effort, discussing task assignments, and planning the work for the upcoming sprint.
• Code Reviews: Participate in code review sessions to provide constructive feedback, ensure code quality, and share best practices with team members.
• Technical Discussions: Join technical discussions and brainstorming sessions to contribute ideas, solve complex problems, and innovate on new solutions.
• Cross-functional Collaboration: Collaborate with other teams and departments to ensure alignment on project goals, share knowledge, and leverage expertise from different areas.

Desired education, expertise, and skills: 

• Master’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in software development and DevOps in complex AWS context;
• AWS Associate-level certification is preferred (e.g., Solutions Architect, Developer, or SysOps Administrator);
• Previous working experuience on the following:
  • Python;
  • TypeScript / JavaScript (ReactJS);
  • AWS Lambda functions;
  • AWS DynamoDB;
  • AWS API Gateway;
  • AWS StepFunctions;
  • Terraform;
  • Terragrunt;
  • Other AWS services (CloudFront, IAM, KMS, SSM) ;
  • AWS/Azure Cloud native network/security services;
• Knowledge on kasic Network principles (IP addresses/subnets, Firewall flows, DNS);
• Proficiency (spoken and written) in English;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted. 

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Level 2 Network & Security Engineer WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

          Incident and Problem Management:

• You will resolve P2 (High), P3 (Medium), and P4 (Low) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will execute standard and normal (low and moderate) changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

          Build and Go to run:

• You will execute production-related tasks including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

          Documentation and Training:

• You will maintain and update assets in the Configuration Management Database (CMDB) to ensure accurate tracking and lifecycle management.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in network and security operations in a complex infrastructure context;
• General knowledge of networks and security infrastructures;
• Previous working experience with the following:
  • Cisco LAN/Wi-Fi technologies;
  • DNS/DHCP technologies;
  • Firewall security (Palo Alto, Fortinet);
  • F5;
  • Cisco SD-WAN technologies;
  • Zscaler technologies;
  • AWS/Azure Cloud native network/security services;
  • WAN : BGP, OSPF, VPC routing with the internet;
  • Network tools : Monitoring and log collection (Spectrum, Splunk, Netscout);
  • Automation (Ansible, AWS API Gateway, AWS Lambda);
  • ServiceNow;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Network Technician Level 1 WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

          Incident Management:

• You will gather needed information from other services (Service Desk and Global Coordination Center), check the priority level (impact and urgency), check the impacted service/customer, and work with the monitoring team to improve the quality of the data in incident tickets. You will assign the ticket to the right L1/L2/L2 level.
• You will link multiple incidents together when a common root cause can be identified.
• You will perform the first technical analysis of devices’ status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable).
• You will create incidents in providers’ portal when necessary (mainly regarding telco providers’ link).
• You will permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket.
• You will create new incident tickets when necessary (detection with monitoring tools or customer’s direct request).
• You will escalate/assign tickets towards Level 2 or Level 3 of the NOC when necessary.
• You will work with the network tooling team to improve monitoring quality.

          Change Management:

• You will implement basic and simple changes based on a Standard Operation Procedure (SOP).
• You will assign any other request to Level 2 or Level 3 of the NOC when necessary.

Desired education, expertise, and skills: 

•  
• Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices);
• Monitoring tool usage (Spectrum, Cacti, Syslog, etc.);
• Working experience in Ticketing Systems (e.g.: Service Now);
• Working experience with Cisco LAN, Wifi;
• DNS, DHCP basic operations;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.