Especialista Contable

En ENGIE, tenemos una misión clara: acelerar la transición hacia un futuro más sostenible y neutro en carbono. Con presencia en 31 países y un equipo de más de 97,000 colaboradores, trabajamos cada día para combatir el calentamiento global y reducir las emisiones de gases de efecto invernadero, impulsando soluciones innovadoras y sostenibles.

En México, contamos con 27 años de experiencia, nuestras cuatro Unidades de Negocio nos permiten abastecer a más de 3.5 millones de personas, generando más de 20,000 empleos directos e indirectos.

Aquí, tu voz cuenta. Creemos en el poder de las ideas, la colaboración y la fuerza de la confianza mutua. Si buscas un lugar donde puedas crecer, impactar y ver tus ideas transformar el mundo, ¡este es tu momento!"

¿Listo para ser parte del cambio?

Propósito del puesto:

Proporcionar servicios y datos de contabilidad financiera de manera oportuna y precisa. Asegurarse que todas las actividades asignadas se realicen en tiempo y forma en función a los estándares requeridos por la empresa. La ejecución y revisión de todos los registros contables se realizará de acuerdo con las normas internacionales de contabilidad (USGAAP, NIIF, IFRS) o cualquier otra política o normativa interna de la empresa.

Funciones y Responsabilidades:

Contable

1. Dar seguimiento al cierre contable de las compañías a su cargo, revisando que todas las provisiones, registros contables manuales, reclasificaciones, aplicaciones de cuentas por cobrar y por pagar incluyendo operaciones inter compañías sean registradas en tiempo y con la calidad requerida.
2. Revisar y depurar todas las partidas abiertas de las cuentas transitorias de bancos, así como dar seguimiento a las facturas de proveedores y clientes que con una antigüedad importante que se encuentren pendientes de cobro o pago.
3. Dar seguimiento en conjunto con los equipos de producción de energía, proveedores y clientes, proporcionando servicio para mantener corrientes los pagos y cobros por los servicios brindados o recibidos, generando el registro en tiempo y forma para poder tener cifras acertadas sobre el impacto en el estado de resultados, generando siempre una revisión paralela al presupuesto
4. Realizar la carga de saldos contables de SAP a Cartesis en fechas de cierre de mes, asegurándose de que las cifras entre ambos sistemas no contengan diferencias, la publicación del paquete contable Actual-SENA se hará en base a los calendarios de cierre emitidos por el área de consolidaciones, que normalmente se realizan en el WD+3.
5. Generar y completar los paquetes contables de consolidación de IFRS en Cartesis en función a los calendarios emitidos por el área de consolidaciones, puede ser mensual o trimestral según aplique. Todo paquete publicado debe tener la revisión y aprobación previa del manager de la GBU.
6. Encargarse de realizar los cruces de cifras entre las intercompañías, de tal modo que todas queden cuadradas en el WD+2, esto incluye cuentas de activo, pasivo y cuentas de gasto o ingreso.
7. Preparar y presentar los reportes necesarios para revisión con los manager, equipos de planta o con los equipos de planeación financiera de las unidades de negocio, como reportes de variaciones de gastos, reportes de operaciones mensuales, etc.
8. Realizar actividades de IFRS16 para las unidades de negocio requeridas, registrando los movimientos mensuales contables, ajustes, etc., compartir los informes con los SME y manager y atender los requerimientos necesarios.  
9. Preparación y revisión de las reconciliaciones de cuenta de balance en tiempo y forma apegándonos a las políticas y procedimientos que apliquen.
10. Asegurar el cierre de los cockpit (check list de actividades) en SAP con el T-code FCLOCO.

Auditoria

1. Asegurar la correcta entrega de la información ante la auditores externos e internos, teniendo una explicación amplia sobre el proceso así como soportes legibles y de fácil comprensión.
2. Identificar áreas de oportunidad y crear políticas, procedimientos operativos y otra documentación de respaldo en GBS.

Colaboración y Comunicación

1. Interactuar y tener buena comunicación con todo el equipo tanto interno como externo creando un buen ambiente de trabajo, relación laboral sana y asistirlos cuando lo necesiten (Entre procesos y torres).
2. Mantenerse en atención de servicio para con nuestro socio de negocio.
3. Comunicación activa con su superior inmediato (N+1).

Business Support

1. Será responsable de garantizar que se cumpla con el servicio esperado por parte de las bussiness units, siempre aportando valor a las actividades, ya sea reduciendo tiempos, automatizando o creando reportes que generen valor.
2. Apoyar con nuevos proyectos y brindar soporte comercial cuando sea requerido.
3. Adicional deberá colaborar de forma importante en la correcta planificación de las actividades de forma que podamos generar en conjunto calidad vida – trabajo en los diferentes equipos de trabajo sin perder la calidad de la información.

Perfil Ocupacional y experiencia:

Contador Público Titulado

Inglés avanzado/conversacional

10 años de experiencia como Coordinador de Contabilidad, o liderando proyectos importantes en empresas de tamaño grande.

Fiscal, IFRS, NIF, Cash Flow, análisis financiero, Reporte a casa matriz, estimaciones, manejo de derivados, capitalizaciones, deterioro, intercompañias.

Una ventaja el siguiente:

• • Experiencia con SAP/S4Hana
  • Big 4 experiencia
  • Shared service center experiencia
  • Microsoft Office

Competencias:

• Buena actitud
• Team-player
• Presentando y encontrando soluciones
• Enfoque en resultados
• Habilidades de comunicación/Comunicación efectiva
• Comprometido a calidad en su trabajo
• Orientado al cliente
• Integro

Nuestro compromiso con la Diversidad e Inclusión:

En ENGIE, promovemos un entorno en donde te sientas libre para dar lo mejor de ti. Valoramos la diversidad y es una de nuestras prioridades. Nos comprometemos a ofrecer igualdad de oportunidades, enfocándonos en tus habilidades y trayectoria. Aquí, todas las personas son bienvenidas, sin importar raza, discapacidad, religión, género, orientación sexual, etnia, credo, edad o estado civil.

"¡Únete a ENGIE y juntos, como Transition Makers, transformemos el mundo en un lugar más sostenible!

ACT NOW!
ENGIE arbeitet in Deutschland an der Entwicklung eines diversifizierten Energiemixes, bei dem der Anteil der erneuerbaren Energien deutlich steigen soll. Mehr als 5.900 Mitarbeiter:innen an 50 Standorten in Deutschland packen beim Thema Klimaneutralität richtig an.

Wie wir das machen? Zum Beispiel planen wir zukunftsorientierte Lösungen rund um Wind-, Solar-, Wasser- und Speicheraktivitäten, entwickeln diese und setzen sie um. Oder wir sorgen dafür, dass in den Produktionen unserer Kund:innen CO2 eingespart wird. Oder wir unterstützen beim technischen Gebäudemanagement im Bereich Heizung, Sanitär, Klima und Kältetechnik. Oder, oder, oder. Sie sehen: Wir nehmen ACT NOW! wörtlich.

Wir suchen Kolleg:innen wie Sie, die Sinn und Nachhaltigkeit motiviert – und die ENGIE mit uns weiter gestalten und optimieren möchten. Sind Sie bereit, heute schon an der Zukunft von morgen zu arbeiten?

Werden Sie Teil unseres Erfolges und verstärken Sie unser #TeamZeroCarbon als

Purchase Order Agent (m/w/d)

Standort: Berlin, Köln, weitere Optionen möglich
Kennziffer: 39377

ACT NOW! – das sind Ihre Aufgaben:

• Bestellungen im SAP-System erstellen im Zusammenhang mit dem Aufbau und der Automatisierung des Bestellprozesses

• Prüfung von Einkaufsdokumente gemäß internen Unternehmensregelungen und Lieferantenvereinbarungen 

• Pflege von Auftragsbestätigungen Abstimmung mit den Anforderern

• Auswahl von Lieferanten, Sicherstellung der Lieferung, Organisation von Lieferterminabweichungen 

• Schnittstelle zwischen Anforderern, Lieferanten, Kreditorenmanagement und Einkauf.

   

Ihr Profil – das sollten Sie mitbringen:

• Abgeschlossene kaufmännische Ausbildung
• Erste Berufserfahrung im Einkauf
• Kenntnisse im Bereich Einkauf und SAP
• Kommunikationsstärke und Dienstleistungsorientierung
• Verbindlichkeit und Verantwortungsbewusstsein

Wir leben Vielfalt

ENGIE Deutschland hat viele Gesichter. Über 5.900 Menschen an über 50 Standorten handeln gemeinsam für eine nachhaltige und klimaneutrale Zukunft. Mitarbeiter:innen unterschiedlicher Herkunft und Prägung bereichern unsere Teams und unser Unternehmen. Das sorgt für mehr Kreativität und Innovationsstärke.

Wir begrüßen ausdrücklich Bewerbungen, die zur Vielfalt unseres Unternehmens beitragen.

#ActwithENGIE Sie möchten Ihre Energie bei uns einbringen, aber erfüllen die Anforderungen der Stelle nicht zu 100%? Gar kein Problem – Zusammen laufen wir über die Ziellinie.

Unsere Benefits:

NACHHALTIG ANKOMMEN: Den Energiewandel gestalten Sie bei ENGIE mit. Und nachhaltig ist auch Ihre Anreise zur Arbeit. Wir geben bis zu 50,00 € zu Ihrem Ticket dazu.
EIGENE IDEEN VERWIRKLICHEN: Bei ENGIE gestalten Sie die Energiewende aktiv mit. Wir unterstützen Sie bei der Umsetzung eigener Ideen und legen für zukunftsträchtige Innovationen alle Schalter um.
NACHHALTIGES WISSEN: Unsere ENGIE Akademie lädt Sie immer weiter auf – mit frischem Wissen zu Fremdsprachen, Teamführung, Kommunikation und vielem mehr.
ENERGIE OPTIMAL ENTFALTEN: Bei ENGIE sind wir immer offen für fachliche und funktionsbezogene Weiterentwicklungen, Trainings, Workshops, Weiterbildungen – machen Sie das, was Sie und uns weiterbringt.
AKKU AUFLADEN: Wer durchpowert, muss auch frische Energie tanken! Deswegen sind uns Momente der gemeinsamen Entspannung besonders wichtig – zum Beispiel beim Sommerfest oder beim Ski-Ausflug.
ELEKTRISIERENDE EXTRAS: Ob E-Bikes, elektronische Hardware oder Rabatte – beim Durchstöbern der ENGIE Plattform für unsere Mitarbeiter:innen gibt es jede Menge Produkte, Dienstleistungen und Preisvorteile namhafter (Online-) Shops zu entdecken.

Werden auch Sie Teil des #TeamZeroCarbon mit exzellenten Karriereperspektiven und hoher Anerkennung. Gestalten Sie zusammen mit uns den Übergang zur Klimaneutralität. Wir freuen uns auf Ihre Online-Bewerbung.

Ihr Kontakt:

Jana Struck
Talent Acquisition Partner

What You Can Expect

As the IT Infrastructure Manager you will be the driving force behind the core technologies that keep our growing organization running smoothly and securely. Each day, you’ll manage and maintain backend systems including servers, cloud services (Microsoft Azure), network infrastructure, and identity management tools, ensuring the reliability and scalability of all IT operations. You’ll take the lead on infrastructure projects, oversee security technologies like firewalls, and support user onboarding and permissions. This role also includes occasional hands-on support and close collaboration with a small, agile team—making it ideal for a solutions-oriented leader who thrives in a fast-paced, evolving environment. You’ll be a key player in building a high-performing IT function from the ground up.

Your duties will include but are not limited to:

• Manage and maintain the organization’s IT infrastructure, including Windows Server, Active Directory, and client systems (Windows and Mac)
• Oversee the configuration, deployment, and management of Fortinet firewalls and other network security technologies to protect critical assets and data
• Ensure the stability, security, and scalability of LAN/WAN network infrastructure in support of evolving business needs
• Lead and support infrastructure-related IT projects—including Mergers & Acquisitions (M&A) activities—ensuring seamless system integration with minimal disruption to operations
• Monitor system performance, proactively troubleshoot issues, and implement solutions to optimize uptime and reliability
• Administer and enhance cloud infrastructure within Microsoft Azure, aligning with best practices in cost management, security, and scalability
• Manage virtualized environments using VMware vSphere, ensuring high availability and resource efficiency
• Collaborate cross-functionally with colleagues across the IT and business teams, contributing to initiatives beyond core infrastructure when needed, and supporting a culture of teamwork and shared ownership

This position will sit in Oakland, CA and report to the IT Manager.

What You’ll Bring

• A minimum of a four (4) year degree with a focus in Computer Science, Information Technology, or a related field
• A minimum of seven (7) years of experience in IT Infrastructure management
• Must be knowledgeable of Windows Server, Active Directory, and client systems (Windows and Mac)
• Experience with Fortinet firewalls or other network security technologies
• Proficiency in networking technologies, including LAN, WAN, VPN, and wireless
• Experience with Microsoft Azure and VMware vSphere
• Experience in M&A activities, including IT integration and due diligence

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 10% of the time and with the need for some overnight trips
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $131,000 – $200,790 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

As one of the world’s largest engineering consultancy companies and with more than 150 years of experience, TRACTEBEL is able to offer its customers multidisciplinary solutions in energy, water, and infrastructure. Its broad range of expertise extends across Europe, Africa, Asia, Middle East, and Latin America, and allows us to rise to our clients’ most demanding challenges with the same high-quality engineering and consulting services no matter where their projects are. TRACTEBEL is part of ENGIE Group, a global energy company and leading provider of electricity, natural gas, and energy services.

TRACTEBEL seeks a:

Senior Business Controller & head of reporting Corporate BU

Your function:

• Support in the elaboration and analysis of the various forecasting exercises, in particular in annual budget and Medium-Term Plan (MTP). Mainly through animating the dialog with the Business Areas, challenging and synthetizing financial and operational information and assisting in the definition of proposed target for the Business Unit (BU).
• Analyze, monitor, and report actual performance on a monthly basis, ensuring alignment with yearly objectives.
• Contribute to the reporting and communication of the synthesis of actual results and budget/MTP of the Business Unit (BU).
• Ensure coherence and quality of actuals and forecast data as well as compliance with internal financial policies and external reporting standards (e.g., IFRS).
• Develop dashboards and ensure the follow-up of financial and/or operational KPIs for your specific area of responsibility.
• Propose corrective actions necessary to achieve yearly objectives if/when required, including cost reduction initiatives.
• Perform ad-hoc analyses upon request from management.
• Monitor the closing process at the BU level and propose continuous improvements.
  Propose continuous improvement in the processes, templates and KPIs
• Collaborate with cross-functional teams to ensure financial alignment and transparency.

Your profile:

• University degree in Accounting, Administration, Economics, or Management Sciences, with at least 5 years of experience in a similar role.
• Proficient active knowledge of French and English; Dutch is a plus.
• Familiarity with the Engineering business is an advantage.
• Advanced proficiency in office tools (MS Office), particularly Excel, and experience with SAP or equivalent ERP systems.
• Strong analytical mindset with excellent organizational, accuracy, and rigor skills.
• Capable of working under pressure while meeting tight deadlines.
• Experience in leading and managing budgeting, reporting and consolidation processes in a multi-BA environment and with international teams team is preferred.
• Excellent interpersonal skills, integrating seamlessly into multidisciplinary teams; dynamic and proactive in taking initiatives.
• Assertive with the ability to clearly and firmly communicate your point of view in case of differing opinions.

What we offer:

• An interesting and varied job in an international environment with a good work/life balance.
• A stable work environment fostering professional growth and development (via the Tractebel School and the ENGIE University).
• An attractive compensation package with fringe benefits.
• A permanent contract ensuring that the role aligns with your skills, interests, career goals, and lifestyle.

Tractebel welcomes candidates from all backgrounds and actively promotes diversity in the workforce.

Field: Finance & Procurement & IT / Finance & Control / Controlling

Nature of Responsibility: Corporate / Controlling

Schedule: Full-time

Primary Location: Europe-Belgium-Brussels-Brussels-Capital Region

LEVEL 4 ARCHITECTURE EXPERT WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Expertise User Solutions team of the ENGIE group. The consultant will manage solutions aimed at unifying all services around messaging solutions, specifically Exchange 2016/2019 and Office 365, and their integration within various Business Units, including the underlying migrations. As an architect and expert in Unified Communications and Collaboration (UCC), Exchange, and Office 365, you will be expected to ensure significant practice of IT projects and the implementation and design of technical architectures. You will provide expertise on ENGIE IT's business, share feedback on similar implementation issues of IS architecture encountered in similar business or organizational contexts, and have an excellent sense of service, very good organization, and follow internal procedures at ENGIE.

What you will do:

          Incident and Problem Management :

• You will resolve complex P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will design standard and normal changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

Build and Go to run:

• You will execute production-related tasks, including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will update operational procedures in provided templates (PHB, PTE, PTI, etc.). This type of documentation gathers all the information concerning an application, from its design to its daily operational monitoring, including its installation.
• You will present the progress of activities, the quality of work, and the achievement of expected results at regular and predetermined intervals using documents provided by ENGIE IT (Activity report, forecast planning, etc.).
• You will write documentation to help resolve incidents following a template provided by ENGIE.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical and design experience an M365 based environment in a complex infrastructure context.
• Previous working experience with the following:
  • Exchange 2016/2019 + EXO, Office 365 for complex organizations.(Expert);
  • DevOps (Automation with PowerShell);
  • Entra ID Identity & Security (AADConnect, Modern Auth, Applications, Conditional Access, PIM, B2B);
  • Advanced DevOps (Azure Runbooks, Azure Functions, Git);
  • Office 365 Services (Planner, VivaEngage, SharePoint Online);
  • Microsoft Teams (App governance, policies, telephony);
  • Windows Server 2012-2016 and Active Directory;
  • Mail Gateway( Proofpoint,IronPort), Okta;
  • PowerPlatform (PowerApps, PowerAutomate, PowerBI, preference 2);
  • ITIL standards;
  • ITSM : Service Now;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

Software Delivery Expert WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

What you will do:

          Project leader:

• You will manage end-to-end customer requests in terms of general use and business-specific software packaging and deployment.
• You will collect customer requirements.
• You will generate quotes using the internal calculation table.
• You will package the software in accordance with the Skynote Windows devices standard.
• You will make the software available to users on Intune infrastructures.
• You will make software available in the ServiceNow catalogue.
• You will carry out the technical qualification of packages.
• You will participate in the maintenance of the application portfolio and ensure the consistency of its information.
• You will share feedback on similar IS architecture implementation issues encountered in similar business or organizational contexts.

          Incident and Problem Management:

• You will resolve software-specific end user incidents efficiently when escalated by helpdesk.
• You will participate in the support and resolution of application incidents relating to packaging or deployment.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

Documentation and Training :

• You will write Knowledge base articles for SN1, SN2, and SN3 support.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 2 years of technical experience in packaging and managing software in Microsoft inTune;
• Accurate knowledge of Windows OS;
• Knowledge of application packaging (Installshield;
• PowerShell script development;
• Knowledge of the InTune infrastructure for software publication and deployment;
• Knowledge of the SCCM infrastructure for software publication and deployment;
• SN3 support for Windows 10/11 workstations;
• Previous experience in using the Service-Now back office and reports;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.