Job Title:  DevOps Engineer 

Department: Technology 

Reporting line:  DevOps Lead 

Location: Kampala, Nairobi or Arusha

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

We are looking for an experienced Senior DevOps Engineer to join our team and play a key role in building, scaling, and maintaining our infrastructure. As a Senior DevOps Engineer, you will be responsible for ensuring the seamless operation, deployment, and monitoring of our applications and services. You will collaborate closely with development, operations, and security teams to improve CI/CD pipelines, automate workflows, and maintain reliable systems.   

Responsibilities  

1. Infrastructure Management 
   - Design, deploy, and manage scalable, secure, and highly available infrastructure on AWS, Hetzner and, k8s.   
   - Maintain and optimize Kubernetes clusters and containerized applications.  
   - Implement and manage Infrastructure as Code (IaC), using Terrafom, ansible, or similar tools.   

2. CI/CD Pipeline Development  
   - Develop, maintain, and enhance CI/CD pipelines using tools like CodeDeploy, GitLab CI. 
   - Automate testing and deployment processes to minimize manual interventions.   

3. Monitoring and Incident Management 
   - Set up monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, Graylog, ELK).   
   - Troubleshoot and resolve issues with system performance, latency, and scalability in real-time.   
   - Lead incident response processes, ensuring root-cause analysis and resolution.    

4. Security & Compliance 
   - Ensure compliance with security best practices (e.g., network segmentation, IAM policies, Firewalls, WAFs).   
   - Implement vulnerability scanning and automated security testing in CI/CD pipelines and provisioned Infrastructure.  

5. Collaboration and Mentoring 
   - Work closely with development, QA, and product teams to ensure smooth deployments.   
   - Mentor junior DevOps engineers and guide the team on best practices and modern tools.  

- Lead Design and implementation of System Architectures. 

6. Automation and Tooling   
   - Develop scripts to automate system operations and workflows (using Python, Bash, or similar).   
   - Improve processes related to backup, recovery, and system upgrades.   

Experience and skills    

Required experience and skills 

• 3+ years of experience in DevOps, Site Reliability Engineering, or a similar role.   

• Strong experience with cloud platforms (AWS, Azure, GCP) and Kubernetes.   

• Expertise with CI/CD pipelines and automation tools like Codedeploy, GitLab CI, or CircleCI.   

• Strong knowledge of Linux systems administration and networking.   

• Hands-on experience with monitoring and logging tools (Prometheus, Grafana, ELK, or Graylog).   

• Solid understanding of Infrastructure as Code (IaC) concepts (Terraform, CloudFormation, Ansible).   

• Proficient in scripting languages (Python, Bash, etc.).   

• Familiar with version control systems (e.g., Git) and agile development workflows.   

• Strong problem-solving skills and ability to work under pressure in production environments.   

Preferred Skills 

• Experience with Service Mesh (Istio/Linkerd) or message brokers (Kafka, RabbitMQ).   

• Knowledge of security tools and frameworks (e.g., HashiCorp Vault, OWASP).   

• Familiarity with log aggregation and troubleshooting distributed systems.   

• Experience with cost optimization strategies on cloud platforms.   

Language(s):   

• English  

• French is a plus  

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Data Engineer

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

The applicant will join the "Digital and Data Accelerator" (DDA) team. The primary objective of this team is to develop high-quality data products for our clients, focusing on critical areas such as fundamental data collection, historical asset data compilation, and production and consumption forecasting models. This initiative plays a vital role in optimizing resource allocation and advancing decarbonization efforts.

The DDA team engages in various strategic activities, including the development and rationalization of data projects, ensuring robust data governance, and maintaining high data quality standards. We collaborate closely with the GEMS business unit to enhance data utilization efficiency. Furthermore, the team is tasked with structuring and piloting the data strategy within GEMS, reinforcing governance practices, and implementing a cohesive data architecture.

Role:

Working hand in hand with business and IT teams, the Data Engineer will:

• Design, develop, and maintain data pipelines.
• Ensure the availability and quality of data.
• Optimize the performance of data processing systems.
• Interact with data scientists to understand their needs and adapt pipelines accordingly.
• Implement best development practices and monitor production systems.

Particular care will be necessary to:

• Manage large volumes of data.
• Optimize pipeline performance.
• Ensure code maintainability.
• Quickly resolve incidents.
• Continuously improve existing systems.

Hard skills:

• Strong programming skills in Python and SQL.
• Proficiency in big data frameworks such as Spark and Databricks.
• Experience with data pipeline tools and ETL processes.
• Good knowledge of cloud platforms such as AWS, Azure, or Google Cloud, in particular AWS S3, Glue, Athena or equivalent.
• Understanding of data warehousing concepts and best practices.
• DevOps, infra as code, continuous integration and delivery concepts.
• Agile methodology.

Soft skills:

• Strong problem-solving abilities and analytical thinking.
• Excellent communication skills to effectively collaborate with data scientists and other team members.
• Ability to work well in a team-oriented environment.
• Adaptability and willingness to learn new technologies and methodologies.
• Attention to detail and a commitment to delivering high-quality work.

Education and professional background:

• Master’s degree in engineering with a proven specialty in IT or equivalent.
• Previous experience in the implementation and customization of data pipelines

Languages:

• Language:  English as a working language
• Language:  French Mandatory

Travels:

• Occasional travels to Brussels are expected

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Data Engineer

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

The applicant will join the "Digital and Data Accelerator" (DDA) team. The primary objective of this team is to develop high-quality data products for our clients, focusing on critical areas such as fundamental data collection, historical asset data compilation, and production and consumption forecasting models. This initiative plays a vital role in optimizing resource allocation and advancing decarbonization efforts.

The DDA team engages in various strategic activities, including the development and rationalization of data projects, ensuring robust data governance, and maintaining high data quality standards. We collaborate closely with the GEMS business unit to enhance data utilization efficiency. Furthermore, the team is tasked with structuring and piloting the data strategy within GEMS, reinforcing governance practices, and implementing a cohesive data architecture.

Role:

Working hand in hand with business and IT teams, the Data Engineer will:

• Design, develop, and maintain data pipelines.
• Ensure the availability and quality of data.
• Optimize the performance of data processing systems.
• Interact with data scientists to understand their needs and adapt pipelines accordingly.
• Implement best development practices and monitor production systems.

Particular care will be necessary to:

• Manage large volumes of data.
• Optimize pipeline performance.
• Ensure code maintainability.
• Quickly resolve incidents.
• Continuously improve existing systems.

Hard skills:

• Strong programming skills in Python and SQL.
• Proficiency in big data frameworks such as Spark and Databricks.
• Experience with data pipeline tools and ETL processes.
• Good knowledge of cloud platforms such as AWS, Azure, or Google Cloud, in particular AWS S3, Glue, Athena or equivalent.
• Understanding of data warehousing concepts and best practices.
• DevOps, infra as code, continuous integration and delivery concepts.
• Agile methodology.

Soft skills:

• Strong problem-solving abilities and analytical thinking.
• Excellent communication skills to effectively collaborate with data scientists and other team members.
• Ability to work well in a team-oriented environment.
• Adaptability and willingness to learn new technologies and methodologies.
• Attention to detail and a commitment to delivering high-quality work.

Education and professional background:

• Master’s degree in engineering with a proven specialty in IT or equivalent.
• Previous experience in the implementation and customization of data pipelines

Languages:

• Language:  English as a working language
• Language:  French Mandatory

Travels:

• Occasional travels to Brussels are expected

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

What You Can Expect

As the IT Infrastructure Manager you will be the driving force behind the core technologies that keep our growing organization running smoothly and securely. Each day, you’ll manage and maintain backend systems including servers, cloud services (Microsoft Azure), network infrastructure, and identity management tools, ensuring the reliability and scalability of all IT operations. You’ll take the lead on infrastructure projects, oversee security technologies like firewalls, and support user onboarding and permissions. This role also includes occasional hands-on support and close collaboration with a small, agile team—making it ideal for a solutions-oriented leader who thrives in a fast-paced, evolving environment. You’ll be a key player in building a high-performing IT function from the ground up.

Your duties will include but are not limited to:

• Manage and maintain the organization’s IT infrastructure, including Windows Server, Active Directory, and client systems (Windows and Mac)
• Oversee the configuration, deployment, and management of Fortinet firewalls and other network security technologies to protect critical assets and data
• Ensure the stability, security, and scalability of LAN/WAN network infrastructure in support of evolving business needs
• Lead and support infrastructure-related IT projects—including Mergers & Acquisitions (M&A) activities—ensuring seamless system integration with minimal disruption to operations
• Monitor system performance, proactively troubleshoot issues, and implement solutions to optimize uptime and reliability
• Administer and enhance cloud infrastructure within Microsoft Azure, aligning with best practices in cost management, security, and scalability
• Manage virtualized environments using VMware vSphere, ensuring high availability and resource efficiency
• Collaborate cross-functionally with colleagues across the IT and business teams, contributing to initiatives beyond core infrastructure when needed, and supporting a culture of teamwork and shared ownership

This position will sit in Oakland, CA and report to the IT Manager.

What You’ll Bring

• A minimum of a four (4) year degree with a focus in Computer Science, Information Technology, or a related field
• A minimum of seven (7) years of experience in IT Infrastructure management
• Must be knowledgeable of Windows Server, Active Directory, and client systems (Windows and Mac)
• Experience with Fortinet firewalls or other network security technologies
• Proficiency in networking technologies, including LAN, WAN, VPN, and wireless
• Experience with Microsoft Azure and VMware vSphere
• Experience in M&A activities, including IT integration and due diligence

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 10% of the time and with the need for some overnight trips
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $131,000 – $200,790 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

Under the supervision of the EEMNA Risk Director, as a Middle-Office Analyst, Risk & Finance, you will be responsible for supporting daily MtM (Mark-to-Market) reporting, Profilt & Loss (P&L) validation, and sign-off monitoring. This role ensures the consistent and accurate publication of daily Risk & Performance Reports, assists in book structure management across multiple legal entities, and maintains strict adherence to trader risk mandates. By estimating and modeling various reserves (credit, liquidity, inception, model, intermittency, shape, volume), validating forward/settlement curves, and creating data-driven reports, this position is crucial in supporting the overall financial performance and risk management of the organization. Additionally, you will contribute to improving Middle-Office processes and enhancing reporting capabilities through tools like Power BI.

Daily MtM (Mark-to-Market) Reporting

• Perform the computation and initial validation of daily MtM values for all trading books and products.
• Ensure timely distribution and accuracy of MtM figures to key stakeholders.

P&L Validation, Attribution, and Sign-Off

• Validate daily P&L results and provide clear explanations by desk, KPI, and book.
• Monitor P&L sign-off, ensuring discrepancies are investigated and escalated as needed.

Risk & Performance Reporting

• Assist in the publication of Daily Risk & Performance Reports, maintaining high data quality and consistency.
• Develop or update KPIs and dashboards using tools like Microsoft Power BI to enhance visibility into operational and financial performance.

Book Structure Management (Multi-Legal Entity)

• Collaborate with Front Office, Back Office, and Accounting teams to maintain accurate book structures across multiple legal entities.
• Support efforts to keep book hierarchies aligned with organizational requirements.

Trader Risk Mandate & Reserve Calculations

• Monitor trader risk mandates, ensuring limit usage is tracked and any breaches are promptly reported.
• Contribute to the estimation, modeling, and computation of various reserves, including credit, liquidity, inception, model, intermittency, shape, and volume reserves.

Forward and Settlement Curves Validation (Price Control)

• Validate and benchmark forward and settlement curves, ensuring consistency with market data.
• Assist with overseeing exotic parameters such as hourly shape factors, scalar ratios, and B/A spreads for liquidity reserves.

Process Automation & Reporting Improvements

• Participate in initiatives to automate Middle-Office processes, improving the accuracy and efficiency of data capture and reporting.
• Collaborate with IT to implement and maintain Power BI reports, ensuring user-friendly interfaces and reliable data sources.

Cross-Functional Collaboration

• Partner with Front Office, Credit, Market Risk, and Operational Risk teams to manage exceptions and align on valuation methodologies.
• Work closely with Legal, Finance, and Accounting to maintain compliance with internal policies and external regulations.

Audit & Compliance

• Coordinate with internal and external auditors on controls related to MtM, P&L, and reserve calculations.
• Ensure adherence to relevant regulatory requirements, internal policies, and best practices.

What You’ll Bring

• A minimum of  bachelor’s degree where you completed in Finance, Economics, Mathematics, Engineering, or a related field
• 2 years of experience in a Middle-Office or similar analytical environment within the energy or commodities sector (Gas and Power preferred).
• Demonstrated experience with MtM reporting, P&L analysis, and risk metrics (e.g., VaR, stress testing).
• Proficient in ETRM systems (e.g., FIS Aligne) and advanced Excel.
• Familiarity with Power BI for reporting and data visualization.
• Strong understanding of forward curve validation, price control processes, and exotic parameter management (shape factors, scalars).
• Excellent communication skills for effective interaction with Front Office, Back Office, IT, and management.
• Highly organized, with strong analytical and problem-solving abilities.
• Ability to work well in a team-oriented environment and take initiative on process improvements

Additional Details

• The temporary work term will be from April 2025 to April 2026, full-time or part-time work schedule working between 20 - 40 hours per week
• Must be willing and able to comply with all ENGIE ethics and safety policies 

Compensation

Salary Range: $36.00 – $55.00 USD hourly

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

LEVEL 4 ARCHITECTURE EXPERT WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The mission will take place within the Expertise User Solutions team of the ENGIE group. The consultant will manage solutions aimed at unifying all services around messaging solutions, specifically Exchange 2016/2019 and Office 365, and their integration within various Business Units, including the underlying migrations. As an architect and expert in Unified Communications and Collaboration (UCC), Exchange, and Office 365, you will be expected to ensure significant practice of IT projects and the implementation and design of technical architectures. You will provide expertise on ENGIE IT's business, share feedback on similar implementation issues of IS architecture encountered in similar business or organizational contexts, and have an excellent sense of service, very good organization, and follow internal procedures at ENGIE.

What you will do:

          Incident and Problem Management :

• You will resolve complex P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.

          Change Management:

• You will design standard and normal changes, ensuring minimal disruption to operations.
• You will define and prepare a Detailed Intervention Plan (DIP), ensuring strict adherence to change management protocols and production processes.
• You will implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• You will continuously update and maintain technical documentation, including Operational Documents, to reflect accurate and current configurations.

Build and Go to run:

• You will execute production-related tasks, including inventory updates, monitoring setup, backups, and regular maintenance.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will update operational procedures in provided templates (PHB, PTE, PTI, etc.). This type of documentation gathers all the information concerning an application, from its design to its daily operational monitoring, including its installation.
• You will present the progress of activities, the quality of work, and the achievement of expected results at regular and predetermined intervals using documents provided by ENGIE IT (Activity report, forecast planning, etc.).
• You will write documentation to help resolve incidents following a template provided by ENGIE.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 5 years of technical and design experience an M365 based environment in a complex infrastructure context.
• Previous working experience with the following:
  • Exchange 2016/2019 + EXO, Office 365 for complex organizations.(Expert);
  • DevOps (Automation with PowerShell);
  • Entra ID Identity & Security (AADConnect, Modern Auth, Applications, Conditional Access, PIM, B2B);
  • Advanced DevOps (Azure Runbooks, Azure Functions, Git);
  • Office 365 Services (Planner, VivaEngage, SharePoint Online);
  • Microsoft Teams (App governance, policies, telephony);
  • Windows Server 2012-2016 and Active Directory;
  • Mail Gateway( Proofpoint,IronPort), Okta;
  • PowerPlatform (PowerApps, PowerAutomate, PowerBI, preference 2);
  • ITIL standards;
  • ITSM : Service Now;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.

EGCS LEVEL 3 SYSTEM ENGONEER WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Enterprise Global Collaboration Services (EGCS) team is tasked with ensuring the availability, performance, security, and support of various production services provided to Local IT teams. These services encompass the Microsoft 365 collaboration platform, a cloud-based solution that includes the Teams Telephony environment, facilitating seamless communication and collaboration across the organization. Additionally, the email services include mail relay and secure email gateway services, ensuring reliable and secure email communication. The OKTA identity and access management platform, a cloud-based system, manages user identities and access, enhancing security and simplifying user authentication processes. The Active Directory Forest root domain is available both on-premises and in the cloud, providing a robust framework for managing user accounts and resources within the organization. Lastly, the On-Premise Exchange 2016 environment is utilized as an archiving solution, ensuring that important emails and documents are securely stored and easily retrievable.

What you will do:

          Incident and Problem Management:

• You will resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• You will manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• You will mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• You will escalate issues to SaaS service providers (e.g., Microsoft Premier Support, OKTA).
• You will automate support and administration tasks through scripting, primarily using PowerShell.
• You will provide excellent support to the Local IT teams, handling approximately 2,500 tickets per month and 10 to 15 tickets per day per engineer, including both incidents and requests. This support will be delivered through an ITSM tool, email, instant messaging (Teams), and telephone (for emergencies only). This is not a Service Desk; it is a team of System Engineers providing 2nd/3rd line support to Local IT teams, including Service Desks, Helpdesks, System Administrators, and System Engineers.

          Change Management:

• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.

Build and Go to run:

• You will provide expert technical advice for changes to existing services or the introduction of new services.
• You will raise and escalate risks and issues as soon as they become apparent, as well as propose plans to mitigate them.
• You will automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.

               Documentation and Training:

• You will keep the knowledge of team members current through technology watch, training, and other methods.
• You will update operational procedures, ensuring they reflect current best practices and meet organizational standards.
• You will support the Service Delivery Managers in service review meetings with the Local IT teams.

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience;
• At least 3-5 years of technical experience with the M365 environment in a complex infrastructure context;
• Experience in delivering IT support;
• Experience at implementing processes and driving change in general;
• Experience in writing technical documentation, IT procedures, operational reports and user guides;
• Experience of delivering exceptional customer service;
• Previous working experience with the following:
  • Windows Server 2019+,  Active Directory and associated Microsoft technologies;
  • Basic networking, Domain Name System (DNS) and IT security knowledge;
  • Microsoft Office 365 suite and its administration (Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform etc.);
  • Microsoft Exchange Online & on-premises (Exchange Server 2016) concepts and administration;
  • Email routing protocols (SMTP), antispam & other email security mechanisms (Proofpoint; Edge; EOP);
  • OKTA Platform;
  • EntraID and AAD Connect;
  • Powershell scripting;
  • ITIL and IT Service Management best practices in general, as well as ITSM tools (ServiceNow);
  • Microsoft Office software suite;
  • PowerBI;
  • Manage servers on Azure IaaS;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Analytical skills;
• Teamwork skills;
• Time management;
• Stress resilience;
• Strong communication and presentation skills.

Benefits:

•  
• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.