Job Title:  Financial Planning & Analysis Officer

Department: Finance / Financial Planning & Analysis

Reporting Line: Head of Financial Planning & Analysis

Location: Kampala, Uganda / Nairobi, Kenya

Job Grade: 15        

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com  

www.linkedin.com/company/engie-africa

Job  Purpose/Mission 

As Financial Planning & Associate, you will join the Global FP&A team that manages business planning processes and provides data and analysis to drive strategic decisions across our 9 countries of operation. In this role, you will draw powerful insights for action from our unique, extensive, and rich dataset to drive the development of financial models and strategy execution. Your financial acumen and data insight will make a meaningful impact by enabling ENGIE Energy Access to continuously innovate on how we expand our business and serve our customers.

         Responsibilities

• Own yearly budgeting, reforecasting and financial modeling for 3 PAYGO and minigrid markets.
• Develop and manage datasets, reports and analysis to ensure that country and global teams have access to the data and insights that they need to make key business decisions.
• Lead the development of new EEA processes, analyses and tools to support operations at the country and global level.
• Develop EEA’s financial model (Vena) as well as models for standalone projects to ensure accurate and data-driven forecasting.
• Analyze financial and business data to drive improvements on sales, pricing, risk management and cost efficiency.
• Leverage strong country-team relationships and communication skills to support countries in meeting their financial targets.

Knowledge and skills 

Experience:

• 3+ years of professional work experience
• 3+ years of work experience or in business analysis, data analysis, financial analysis, or similar, particularly in sectors like retail financial services, microfinance or off-grid solar.
• Strong critical thinking and an analytical mindset; able to draw actionable insights from numbers and data and present them in a clear and compelling way.
• Skilled in project management, with an exceptional ability to collaborate, influence, and execute against strategy.
• Strong communication skills with an ability to translate complex financial data into actionable messaging to non-finance audiences.
• Good skills in financial modeling and analysis

Qualifications:

• Bachelor’s degree or higher

Language(s): 

• English

 Technology:

• Strong skills in MS Excel
• Strong skills in financial modeling and analysis
• Basic understanding of accounting principles
• SQL skills are a plus
• Experience with financial planning software (e. g. Vena, Anaplan) is a plus

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

Job Title: Head of Mini Grids & SBS

Department: Mini Grids

Reporting Line: Country Director

Matrix Reporting: Global Head of Mini Grids

Location: Mozambique, Maputo

Job Grade: 18

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Mozambique, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

           Job Purpose/Mission 

As part of the ENGIE Mozambique management team, the Head of Mini Grids and SBS Mozambique will be responsible for the overall strategic planning, financial management, and operational activities related to the Mini Grid activity in Mozambique. He or she will supervise the construction of new Mini Grid sites, technical operations, sales, credit, and stakeholder relations related to the Mini Grid activities. The head of Mini Grids has P&L responsibility for the Mini Grids and SBS activities in Mozambique. He / She will also contribute to the overall strategy and leadership of the Mini Grids operations.

The Head of Mini Grids and SBS will primarily be responsible for managing construction, operation, and maintenance of Mini Grids, ensuring health and safety is protected on all sites, and implementing initiatives to stimulate power demand and grow revenues at the Mini Grid sites.

           Responsibilities

• Strategy, planning, and execution: Develop and execute a strategy to make Mini Grids and SBS in Mozambique a success.

  • Set, curate, and communicate the vision for Mini Grids and SBS in Mozambique.

  • Lead and manage design and electrical engineering for solar projects throughout the lead creation and execution stages

  • Configure PV systems based on site conditions and customers’ needs and expectations.

  • Manage electrical work such as installation and maintenance of solar energy systems.

  • Schedule, coordinate, and inspect electrical installations and maintenance activities.

  • Troubleshoot and resolve technical issues to ensure the optimal performance of solar energy systems.

  • Train and support installation and maintenance technicians, promoting best practices, quality assurance checks, and continuous improvement.

  • Lead, iterate, support, and grow all Mini Grids and SBS activities in Mozambique.

  • Goal, target, and incentive setting: Ensure the team has clear goals, targets, and incentives to support growth in key areas.

• Construction, operations, and maintenance of mini grid sites

  • Directly managing the construction of new mini grids across the country with adherence to health and safety, time, and budget.

  • Responsible for ensuring the commissioned sites are well managed, efficient, and well-maintained.

  • Oversee all operations on the mini grid sites.

  • Licensing and Regulation: Ensure that all regulatory approvals and applicable licenses are in place for EEA to conduct its business activities.

• HSE

  • Responsible and accountable for Health, Safety, and Environment across all the Mini Grids sites.

  • Ensure all installation and maintenance activities comply with HSE regulations and company policies.

  • Conduct regular safety audits and risk assessments to identify and mitigate potential hazards

  • Promote a culture of safety within the team, ensuring all team members are aware of and adhere to HSE protocols.

  • Develop and implement HSE training programs for the team.

  • Investigate and report any HSE incidents and implement corrective actions to prevent recurrence.

• Team supervision

  • Supervise and build a mission-aligned, high-performing, and passionate mini grid team across the country.

  • Ensuring that EEA has the talent and skills we need to achieve our ambitious targets.

  • Recruitment and retention of top talent, training and mentorship, building mini grid knowledge and capacity within the team, promoting EEA values, and proactively addressing underperformance.

  • Foster a positive and collaborative team environment, encouraging innovation and high performance.

  • Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.

  • Represent the company at industry events, conferences, and meetings.

• Commercial and financial management

  • Oversee Mini Grids and SBS Mozambique’s financial performance at the highest level by providing support and strategic guidance to the finance team and departments to properly budget, forecast, and review expenses and revenues.

  • Create and develop the commercial activities in line with the investment committee-approved business plan.

  • Responsible for meeting revenue targets and for the mini-grid and SBS P&L.

• Global best practices:

  • Collaborate with other Mini Grids and SBS teams & EEA Global team to leverage best practices, implement best practices from abroad, and brainstorm solutions to common challenges.

  • Responsible for ensuring compliance by all Mini Grid teams with EEA’s Health and Safety requirements.

Knowledge and skills 

Experience:

• Must have strong project management experience, particularly experience managing construction projects and Health and Safety regulations.

• At least 5 years of leadership experience; at least 2 of which are in a multi-functional organization with large teams.

• Ability to read, interpret, and take relevant and nimble action on P&L and financial statements.

• Experience in cultivating strong relationships with internal and external stakeholders, whether in a boardroom or a customer’s off-grid home.

• Excellent judgement and ability to work autonomously with a team in pursuit of innovative and aggressive stretch goals. 

• Technical knowledge of solar energy systems and installation processes.

• Registered & Certified with the DNE (Direcção Nacional de Energia) (mandatory).

• Basic understanding of Health & Safety Requirements while dealing with High Voltage installations

Qualifications:

• Bachelor’s degree in an Engineering discipline or a related field.

• An MBA or master’s degree will be an added advantage.

Language(s): 

• Portuguese required.

• English required.

What We Offer:

• Hands-on experience in project management and training coordination within a leading solar energy company.

• Mentorship and professional development opportunities.

• A collaborative and supportive work environment.

• The chance to contribute to meaningful projects that impact communities through sustainable energy solutions.

ENGIE is an equal opportunity employer, promoting diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths! 

Job Title:  DevOps Engineer 

Department: Technology 

Reporting line:  DevOps Lead 

Location: Kampala, Nairobi or Arusha

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025. 

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

We are looking for an experienced Senior DevOps Engineer to join our team and play a key role in building, scaling, and maintaining our infrastructure. As a Senior DevOps Engineer, you will be responsible for ensuring the seamless operation, deployment, and monitoring of our applications and services. You will collaborate closely with development, operations, and security teams to improve CI/CD pipelines, automate workflows, and maintain reliable systems.   

Responsibilities  

1. Infrastructure Management 
   - Design, deploy, and manage scalable, secure, and highly available infrastructure on AWS, Hetzner and, k8s.   
   - Maintain and optimize Kubernetes clusters and containerized applications.  
   - Implement and manage Infrastructure as Code (IaC), using Terrafom, ansible, or similar tools.   

2. CI/CD Pipeline Development  
   - Develop, maintain, and enhance CI/CD pipelines using tools like CodeDeploy, GitLab CI. 
   - Automate testing and deployment processes to minimize manual interventions.   

3. Monitoring and Incident Management 
   - Set up monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, Graylog, ELK).   
   - Troubleshoot and resolve issues with system performance, latency, and scalability in real-time.   
   - Lead incident response processes, ensuring root-cause analysis and resolution.    

4. Security & Compliance 
   - Ensure compliance with security best practices (e.g., network segmentation, IAM policies, Firewalls, WAFs).   
   - Implement vulnerability scanning and automated security testing in CI/CD pipelines and provisioned Infrastructure.  

5. Collaboration and Mentoring 
   - Work closely with development, QA, and product teams to ensure smooth deployments.   
   - Mentor junior DevOps engineers and guide the team on best practices and modern tools.  

- Lead Design and implementation of System Architectures. 

6. Automation and Tooling   
   - Develop scripts to automate system operations and workflows (using Python, Bash, or similar).   
   - Improve processes related to backup, recovery, and system upgrades.   

Experience and skills    

Required experience and skills 

• 3+ years of experience in DevOps, Site Reliability Engineering, or a similar role.   

• Strong experience with cloud platforms (AWS, Azure, GCP) and Kubernetes.   

• Expertise with CI/CD pipelines and automation tools like Codedeploy, GitLab CI, or CircleCI.   

• Strong knowledge of Linux systems administration and networking.   

• Hands-on experience with monitoring and logging tools (Prometheus, Grafana, ELK, or Graylog).   

• Solid understanding of Infrastructure as Code (IaC) concepts (Terraform, CloudFormation, Ansible).   

• Proficient in scripting languages (Python, Bash, etc.).   

• Familiar with version control systems (e.g., Git) and agile development workflows.   

• Strong problem-solving skills and ability to work under pressure in production environments.   

Preferred Skills 

• Experience with Service Mesh (Istio/Linkerd) or message brokers (Kafka, RabbitMQ).   

• Knowledge of security tools and frameworks (e.g., HashiCorp Vault, OWASP).   

• Familiarity with log aggregation and troubleshooting distributed systems.   

• Experience with cost optimization strategies on cloud platforms.   

Language(s):   

• English  

• French is a plus  

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title:  Data Scientist  

Department: Digital - Data 

Reporting line:  Head of Data 

Location: Kampala, Uganda or Lagos, Nigeria

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

This position will be part of the Global Data team. This is an incredible opportunity to join a high-performing team that is passionate about pioneering expanded financial services to off-grid customers at the base of the pyramid. Key responsibilities will include building and maintaining data models to support sales and customer finance operations.  You would also be involved in data mining activities as well as engage with internal business stakeholders in realtime to our field team mobile application to allow data-informed decisions to be made in the field, as well as working with members of the data team to ensure high code quality and database design.  Your work will make a meaningful impact by enabling Engie to continuously innovate on how we support our customers in their repayment journey. Key Competencies 

Responsibilities   

Data Mining (20%): 

• Design and implement robust data mining models to support analytics and reporting requirements. 

• Carry out pre – processing, cleansing, and validating the integrioty of data to be used for analysis 

• Enhance data collection procedures to include all relevant information for developing analytic systems. 

Statistical modelling (70%) 

• Use statistical and machine learning techniques to develop solutions to support business operations from sales to credit collection. 

Stakeholder management (10%) 

• Communicate results with stakeholders within the business operations teams. 

Experience:  

• 5+ years of industry experience working on data scientist with a focus on data modelling, stakeholder management and data mining.,  

• Proficiency using machine learning frameworks like keras, pytorch, Tensorflow, sckit-learn, statistical tools (statistical tests, distribution, regression, maximum likelihood estimators, strong math skills (multivariate calculus, linear algebra), machine learning methods (k-Nearest Neighbours, Naive Bayes, SVm, Decision forests), Data visualization tools (matplotlib, d3.js, Tableau). 

• Experience working with structured and unstructured data using Python, R, Scala, Java, SQL in addition to one or more of Spark/Hadoop/Hive/HDFS , Apache Airflow, RabbitMQ/Kafka, Spark, Kubernates, and dbt. 

• Working knowledge of databases, data systems, and analytics solutions, including proficiency in SQL, NoSQL, Java, Spark and Amazon Redshift  for reporting and dashboard building. 

• Experience with implementing unit and integration testing.  

• Ability to gather requirements and communicate with stakeholders across data, software, and platform teams.  

• Deep understanding of data structures, data modelling and architecture.  

• Experience managing a team of mid-level data scientists. 

• Sense of adventure and willingness to dive in, think big, and execute with a team  

Qualifications:  

• Bachelors or master’s in computer science, machine learning, or related field  

Language(s):   

• English  

• French is a plus.  

 Technology:  

• Python, R, Java, SQL, NoSQL, Amazon Redshift, Kafka, Apache Beam, Apache Airflow, Apache Spark 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title:  Software Engineering Manager 

Department: Digital 

Reporting line:  Head of Software Engineering 

Location: Kampala or Nairobi

Job Grade: 17 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

EEA is looking for a talented, self-starting tech lead to join the team to help deliver affordable solar power and financial services across Africa. This position offers a great opportunity to work alongside an elite team of engineers and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale and lead the evolution of at least one of our software products. 

Responsibilities  

• Line management of a sub-set of the software development team (4-6 direct reports). 

• Contract management with external developers(freelancers) in collaboration with Head of Software Engineering 

• Work with engineering tech-lead to put in place clear performance management framework and provide actionable feedback and goals for the technical team 

• Grow and develop software engineers 

• establish upskilling and training path, growth path 

• Structured coaching and mentorship plan 

• Institute processes to address performance gaps and ensure the team is technically competent 

• Together with tech-lead, ensure effective onboarding of new engineers 

• Recruit software team for their pillar and maintain a pipeline of candidates 

• Together with tech leads, resource Management to align with key delivery milestones 

• Actively participate and understand the ROI of engineering efforts, understand the value creation and the priorities to the business.  

• Contributing to team culture (within the product team and broader digital team) 

• Communication 

• Technical excellence and knowledge sharing 

• Team bonding 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.   

We believe that great leaders:  

• Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.  

• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.  

• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.  

• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.  

• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.  

Knowledge and skills    

Experience:  

• At least 7 years of relevant experience of which 2 is in leadership role, with proven track record of leading a high performing engineering team 

• Experience in resource management and capacity planning 

• Practical and thorough understanding of the various software development methodologies, their application in different contexts and trade-offs 

• Experience in hiring, onboarding and maintaining pipeline of engineers. Demonstrated ability to create suitable conditions to retain talent 

• Knowledge of developer productivity tools and performance frameworks (DORA, SPACE, DevEx..) in the software space 

• Ability to identify and address process gaps, culture issues and conflicts  

• Hands-on, senior level competency of full-stack software development using relevant front and backend frameworks 

• Entrepreneurial and forward thinking with ability to recognize the impact of technology in business 

• Appreciation for detailed source code documentation and organized code structuring 

• Software deployment pipelines and best practice (CI/CD) 

• Excellent knowledge of computer algorithms and solid computer science fundamentals  

Qualifications:  

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable 

Language(s):   

• English  

• French is a plus  

 Our Technology stack:  

• Web framework: Rails 5 , Django, flask, fastapi 

• Mobile: Android Kotlin/Java 

• Background task: Sidekiq , Celery, RabbitMQ 

• Front-end: ActiveAdmin, VueJS, Angular  

• API: Grape, Devise , DRF, FastApi 

• TDD: RSpec , PyTest 

• Search: Thinking Sphinx  

• Storage: MySQL, Mongo, Cassandra, Redis  

• Source Control: Gitlab selfhosted for git and CI/CD  

• Deployment: Capistrano, Ansible  

• Fresh Ideas Always welcome! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

About ENGIE BU Africa ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

https://www.linkedin.com/company/3055106

Job Purpose 

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Field Operations Manager supports the Head of Customer Finance in the execution of the field strategy. S/he will have regular travel in the field, working extremely closely with the sales agents and the collection champions in effectively carrying out field visits, credit clinics, field teams training, target improvement of customer repayments, reduction of loan cancellation and increase collections. S/he will work with the line manager to ensure operational best practices across the credit cycle are applied.

Responsibilities

• Support the building of the field operational processes, systems, tools, and guidelines governing Credit activities
• Support field agents with follow-up lists and access tools such as MysolGo and other working tools
• Implement and track reactivation strategies for written off accounts
• Ensure all agents are trained on all relevant credit and collections activities
• Drive customers follow ups on all defaulting customers and implement repayment strategies to improve our collections
• Support the line manager on repossession strategies and work towards given targets
• Assess internal and external causes for portfolio deteriorations
• Escalation of all difficult cases pertaining to the customers to the line manager
• Support the coordination and portfolio Health monitoring for field teams.
• Attend periodical meetings to track performance with all regions
• Work independently on defined tasks and similar projects identified jointly with the supervisor to help realize the departments objectives.
• Implementation of Credit clinics and Credit storms

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and Skills

Experience:

• 2-3 years minimum work experience in Collections and recoveries
• Work experience in related areas such as energy access, last-mile product financing, microfinance or digital financial services is a plus
• Strong analytical skills, attention to details and able to assess risk while protecting the interest of customers and the business
• Experience in field support roles will be a plus
• Deep empathy for the customer and commitment to inclusivity, consumer protection and responsible financial services within the context of creating a profitable, scalable enterprise.
• Strong communication and negotiation skills
• Knowledge about market and business risks associated with typical EEA K customers

Qualifications:

• Tertiary qualification in Accountings, Credit, Finance, Economics, or any related field

Language(s): 

• English
• Kiswahili

Technology:

Computer literacy, particularly good working knowledge of Microsoft Excel and power-point

Job Title:                         National Training Coordinator

Department:                 Commercial

Reporting line:              Head of Commercial

Location:                         Nairobi, Kenya

Job Grade:                      HAY 15

About Engie Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission

The role holder is responsible for offer training in support of the Sales Division’s efforts in achieving key performance goals. Regarding the boarding of new agents, training of existing agents, they are expected to train and educate sales staff from the point of their initial hire and on a continuous, ongoing basis. They are responsible for training all departmental system procedures and policies, identifying any issues with training methods and make suggestions for improvements as needed.

Responsibilities

• Analyze day to day needs for training in the sales team.
• Conduct and support customer education clinics
• Develop Regional material required for training in line with company policy.
• Conduct training sessions for new and current sales personnel and develop individualized training plans for underperforming salespersons.
• Develop new approaches and techniques for making improvements in training programs.
• Collect feedback from the commercial team leads and trainees and identify the issues they had during the training process.
• Measure the performance of trainees after the session.
• Recruitment and support the hiring of new sales force with the regional commercial teams.
• Coordinate with external trainers and Regional Manager.
• Maintain and update records of training material and training sessions.
• Schedule orientations and related training events for new individuals and teams within the region
• Observe sales encounters and determine the training needs for individuals and/or sales teams.
• Recommend budget for training events and monitor costs during the program.
• Stay updated with current market trends and the changing demands of the regional sales environment.

Knowledge and Skills

Experience:

• Minimum of 2 years work experience in Training.
• Good Analytical skills, presentation skills, communication, and organization skills.
• Proven record of explaining complex subjects in simple ways.
• Computer literate with Microsoft Office, Power Point, Excel, and Ms Word [Fully computer-literate]
• Proven team player

Qualifications:

• Bachelor’s Degree in Education, or other related fields.

Language(s): 

• English
• A Local language is a plus

Technology:

• Experience in Microsoft Suites