CLIENT ACCOUNT DIRECTOR

ENGIE Impact

Location: UK – Dartford/London/Hybrid

ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution. Why join us?

With 18 offices worldwide, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their sustainability and zero-carbon objectives, across energy, water, waste and more, globally.

Ready to act Right Now, for Tomorrow?

Job Description

The overall purpose of the job is to;

• Develop a thorough understanding of Engie Impact global service offering to deliver excellent client experience
• Manage designated global client accounts to ensure contractual obligations are delivered in accordance with the terms of existing contracts
• Take responsibility for overall client satisfaction and the retention of the account at renewal (including management of supply tenders)
• Build strong client relationships across UK/EMEA through regular communication
• Work with internal cross functional teams to support on client service delivery
• Ability to work with a CRM system to maintain client contacts for new growth and referral opportunities
• Maintain good level of UK/EMEA Energy market knowledge; become respected internally and externally as a source of expert advice
• Manage development, and support delivery of detailed mobilisation plans
• Assist the global operational delivery teams with ad-hoc and regular requests for support in meeting client SLA’s
• Support the Engie Impact P&L by maximising sales revenue, managing account debt, communicating potential operational profitability and introducing the client to new Group products and initiatives

Impact: The position will;

• Have an impact on global client relationships external to Engie Impact
• Influence the Engie Impact profit and loss outcome
• Contribute to the performance and productivity of the business unit
• Influence the development of global products and services for delivery to the marketplace

Complexity:

• Dealing with the dynamics and uncertainties of managing a distributed client base across UK/EMEA and NA
• Embracing new products and services to support
• Take into account the language and cultural barriers
• Driving cost effectiveness within strict contract frameworks

.

Experience

Education/Experience:

• Degree or equivalent industry experience at middle management desirable
• Good experience in the energy industry (minimum 5 years)
• Strong (Verbal & Written) communication skills with an ability to build client relationships
• Multilingual with proficiency in at least one European language highly desirable
• Effective presentation and negotiation skills
• Good time management skills with a problem solving attitude
• Demonstration of commercial understanding to support client retention
• Evidence of managing accounts preferred

Skills/Abilities:

The key competencies required for the successful delivery of the role are:

• Promoting integrity and trust
• Entrepreneurial and innovative thinking
• Engaging and collaborating with stakeholders
• Driving sustainable performance and efficiency
• You are fluent in English. Fluency in any other language is an asset
• You are concerned about environmental issues and willing to contribute actively to the sustainability transition by leveraging your business strategy skills and experience

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this job is  $14.28- $24.14 , however all offers will be in compliance based on state minimum wage requirements.”

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Director, Product  RDM

LOCATION: HYBRID/BOSTON MASS 
MUST BE ONSITE 2-3 DAYS A WEEK

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this job is $14.28-$24.14, however all offers will be in compliance based on state minimum wage requirements.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

ENGIE Impact partners with companies to accelerate decarbonization efforts worldwide. ENGIE Impact’s comprehensive engagement model goes from strategy to implementation including data excellence and digital tools, project delivery expertise, and financing support. An authentic long-term partner, ENGIE Impact establishes credible paths to hit difficult carbon reduction metrics while sharing commitments and accountability across portfolios. With 20 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of over 1,500 clients, including 25% of the Fortune 500 Companies.

ENGIE Impact is part of the ENGIE Group, a global leader in the transition toward a carbon-neutral economy through reduced energy consumption and more environmentally friendly solutions.

The Role:

Candidates must reside in Arizona, Nevada, Utah or Idaho. 

The Sustainability Waste Advisor will be performing compliance-based waste audits in a high client-facing, travel-intensive role. They will also assist the Audit Support Team in various projects related to waste-audits, zero waste, and other tasks on an as-needed basis. 

Role Responsibilities:

• Conduct on-site projects and compliance improvement programs, which include training, bin optimization and planning, and department-wide waste audits.
• Perform an average of 3 audits per day on a given audit week.
• Prepare and present waste solutions presentations and reporting for client facing meetings.
• Share and justify audit decisions in a regulatory context with site and regional senior leadership.
• Ability to understand and speak to regulated waste including Medical and Pharmaceutical Waste and Protected Health Information.
• Manage and analyze multiple large datasets using MS Office Suite to find trends, identify operational opportunities, and produce deliverables.
• Solve escalated client and team issues and concerns in a professional and timely manner to ensure customer retention and satisfaction.
• Manage multiple tasks on multiple projects including creating and implementing project timelines, answering customer requests, printing and/or creating training materials, data entry, scheduling meetings and developing training sessions.
• Research and build thought leadership around recycling and diversion practices and vendors
• Assist clients with and coordinate details for various special projects that are deadline driven.
• Coordinate with the client, onsite contacts and team members to ensure preparedness for audits.
• Coordinate with the audit team to prepare for audits, including building audit and travel schedules, managing supplies and inventory and training waste audit volunteers.
• Promote Engie’s brand and services through excellent customer service during normal client interactions.
• Generate reports, prepare and monitor invoices and expense reports.
• Contact vendors via email and phone to obtain client-relevant information, including contact information and details regarding waste services.
• Perform related work as required.

Experience:

• Bachelor’s degree required preferably in Environmental Science, Sustainability etc. 
• Waste industry knowledge required in at least two of the following specialties: Solid waste, recycling, organics, medical waste, hazardous waste, pharmaceutical waste, universal waste, electronic waste, specialized waste disposal regulations and methods and confidential information waste.
• Current Driver’s License and a clean driving record
• Minimum 2 years of waste industry experience
• Minimum 2 years project management or client facing work experience Preferred.
• Waste compliance or healthcare industry preferred

Skills and Abilities: 

• Ability to work with new technology & software as well as large datasets, and is comfortable making data-driven decisions
• Strong collaborator, comfortable with giving and receiving feedback and participating in an open team environment
• Strong Customer Service, Presentation and Project Management skills/abilities 
• Flexible and adaptable - willing and able to respond to internal and external requests in a very dynamic environment
• Adept at conflict resolution and an open communication style

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $$47,600-$79,350

Candidates must reside in Arizona, Nevada, Utah or Idaho. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

SR. DEV OPS ENGINEER 

REMOTE :  ANYWHERE WEST COAST PREFERRABLE ( PST) 

ROLE SUMMARY: 

The Director, Client Acquisition is accountable for revenue generation and growth for new target accounts.  This role is focused on building long-term Client value through developing trusted relationships, contributing to the P&L, and the development and closing on new business  within target regions, and promoting new strategic initiatives that align ENGIE Impact and other ENGIE Business Unit solutions to the client’s needs and values.

This role will lead a team of ENGIE Impact sales professionals who are directly responsible for revenue generation and growth of new target accounts through the promotion and implementation of ENGIE Groups various sustainability and resource solutions.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: 

• Responsible for building, coaching, mentoring and driving a high-performing Sales team that is accountable for attaining individual sales quotas, creating a culture focused on sales execution and accountability.
• In-depth understanding of ENGIE Impact and ENGIE Group capabilities and portfolio of offerings, with the ability to effectively convey the value of ENGIE Impact’s products and services, explaining their purpose and performance and how they interconnect for maximum value.
• Must understand and embody the key functions of Sales leader execution - including but not limited to attracting/hiring/and retaining top talent, coaching, leveraging appropriate tools and technology, and performance management.
• As owner of key ENGIE Impact commercial region leader will set the strategy and execution path for revenue development by leveraging sales leader territory plan executive engagement, and internal ecosystem collaboration with Product, Legal, Marketing, and other cross functional leaders.
• Develop comprehensive 12-month sales plans with detailed 30, 60, and 90-day sales activities, objectives for department as well as ensuring each team member creates their own plan in order to reach annual sales goals.
• Responsible for reporting Monthly sales pipeline activities and forecasts, developing mitigation plans when goals are not attained, and implementing performance management plans as necessary for assigned team members.
• Forecast and track key metrics (e.g. quarterly sales results and annual forecasts, Weekly operating rhythm KPI’s (meetings/proposals/Pipeline additions) and performance managing team members who are not meeting sales quotas and/or forecasts.
• Will participate in the annual review, updating and publishing of commission / variable pay mix for Client Acquisition Managers.  Will coordinate and work with business partners, including but not limited to, Head of Commercial Growth, Compensation and Human Resources in the development and execution, ensuring the plans incent appropriate behavior and drive attainment of ENGIE Impact’s strategic goals and initiatives
• Adoption and development of best practices for Account penetration and development as a trusted advisor for client stakeholders, with focus to continually nurture relationships with the client’s C-Suite, decision makers and owners, and other business influencers.
• Plays a pivotal role in contract negotiation and development, aligning ENGIE Impact revenue goals with appropriate pricing and service level agreements.
• Develop cross functional strategy for account growth and/or retention for a broad solution set, identifying areas of improvement to meet and/or exceed sales quotas.
• Responsible for the development and execution of the Quarterly Business Review (QBR) for assigned sector. Will work with, Client Acquisition Manager and various business leaders and staff, capturing accurate and timely information to provide clear understanding of each Sales Directors territory plan, review of execution, and go forward strategy and targets for the following 2 quarters. 
• Collaborates with other ENGIE Impact colleagues and Centers of Excellence to deliver quality services that have a measurable competitive advantage over the current competition.
• Establish new business opportunities with targeted accounts through networking, qualifying and closing techniques.  Establish buying influences, budgets and purchasing criteria for client.
• Understand customer’s long-term business and increase level of contact within customer’s organization to allow for cross selling of new opportunities and more effective account support.
• Provide reliable forecasting and deal transparency as well as reference case development and product roadmap input.

• First Six Months:  Learn the business and solidify strategy.
  • Learn the business and develop an intimate understanding of client experience, service delivery, and industry role.
  • Gain full command of the energy and sustainability environment—including technology ecosystem, business process, and organizational structures.
  • Implement foundational operating rhythm with team with documentation to support all KPI’s to accelerate territory growth.
  • Establish a metrics package (that will be refined over time) to monitor team performance and progress, and key milestones to measure performance to goals.
  • Develop relationships with the executive leadership team and management team.
  • Identify “quick wins” to improve day-to-day employee and client experience.
• Longer term:  Build repeatable processes and create long-term value.
  • Develop and implement value creation strategies in collaboration with Company leadership team.
  • Lead execution of territory plan execution and reselling strategy and in coordination with the executive leadership team.
  • Continuously re-evaluate the strategic selling plan to meet or exceed revenue goals and embrace new innovations or emerging technology.
• AS A SUCCESSFUL LEADER IN THIS ROLE, YOU WILL:
  • Partner with Client Acquisition Directors, Sales Engineers, and department leaders to deeply understand client and business needs and translate them into solutions that delivery against those needs to create value for the customer and Impact.
  •  
  • Provide strategic direction on the functional requirements technology must meet to deliver on growth objectives and generate buy-in to that direction from cross-functional stakeholders.
  • Leverage data to drive analysis and re-engineering of existing business processes, implementation of new tools and frameworks, and reshaping the enterprise’s sales ecosystem.
  • Execute sales initiatives in partnership with executive and technology leadership and in coordination with employee, client and customer needs to deliver best-in-class value to stakeholders.

• Education/ Certifications/ Experience
  • • Master’s Degree required in one of the following fields; Engineering, Sustainability, Business Management (marketing/sales/business administration concentration) required.
    • Fifteen+ years of sales experience with multimillion-dollar portfolios.
    • Seven+ years of experience in energy or sustainability related services, high technology or business process outsourcing related fields to multi-site customers.
    • Demonstrated experience of consistently meeting sales targets and objectives, solution selling, and C-level selling.
    • Provide domain expertise in one or more of the following Customer Segments, such as: Retail, Industrial, Hospitality, Restaurant, Waste, Telecom or Healthcare.
    • Knowledge of resource (energy/waste/water) services and controls including renewable energy solutions.
    • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
• Competencies/ Skills/ Abilities
  • • A seasoned Business Strategist:  Goal-driven development and execution strategy across the ENGIE Impact sales ecosystem and its impact on functional business areas.
    • An Operational Leader:  Lead execution of key strategic initiatives, including brining a structured, design-thinking mindset to business process and analysis, technology implementation, and sales strategy.
    • Results Driven:  Implement and track accountability metrics and KPIs to ensure desired results are being achieved; use data to refine approach and improve results over time.
    • Comfortable getting into the weeds:  Exceptional attention to detail and ability to gather and incorporate detailed requirements from stakeholders into solutions is a must.
    • Strong verbal, written and interpersonal skills.
    • Experience with Microsoft Office suite of products
  Other
  • Passion to drive Engie Impact’s mission and values

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The pay range for this role is: $128,000-$170,000.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.