Job Title: Credit Operations Manager

Department: Global Customer Finance

Reporting Line: Credit Operations Lead

Location: Any EEA country of operation or Berlin (Germany)

Job Grade:16

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Manager provides proactive, informed and results-oriented support to country Customer Finance departments (specifically Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of Customer Finance and Credit Operations targets, including: strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Key Responsibilities

• Operational Excellence in Credit Operations. The role is responsible for informing the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in each EEA market to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Materially support the translation of Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system and back-end data management platforms.
  • Localization & Configuration. Provide direct support to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide direct support in change management and for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Support the translation of credit operations processes and of the escalation framework into global standards.
  • Innovation. Where appropriate, lead or support in process design, piloting and scaling of workflows, tools, and other credit cycle innovations.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process and at the country level regarding credit operations.
  • Action Plans. Provide direct support to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination especially for those markets with limited planning or execution capacity or where implementation is dependent on CF Global tools and systems.
  • Day-to-Day Support & Troubleshooting. Provide material support, backstopping and troubleshooting both for day-to-day credit operations and change management.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Support monitoring of cross-functional processes or services and agree on service level standards and escalations. Work with stakeholders to close material operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• Fostering Credit Culture
  • Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training, facilitation and capacity development.
  • Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit operations. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development. Directly support capacity development on credit operations topics, e.g. through recruitment, onboarding and training.

• Cross-Functional Stakeholder Management
  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Credit Operations Lead, represent CF’s credit operations perspective vis-à-vis other Group functions.

Qualifications and Skills

Experience:

• 5+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• High level of professional curiosity and interest in how to make processes and systems work to their best, and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Credit Operations Lead

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Lead is a senior manager role in EEA’s Global Customer Finance department. As a people manager, the Credit Operations Lead motivates and manages a team of dedicated professionals. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. The role provides proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, particularly strategic planning, performance monitoring and analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Responsibilities:

• Operational Excellence in Credit Operations. Responsible for driving the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in EEA markets to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Translate Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system as well as back-end data management platforms.
  • Localization & Configuration. Provide oversight and strategic guidance to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide oversight and clarity in project structure for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Translate credit operations processes and the escalation framework into global standards.
  • Innovation. Design, pilot and scale workflows, tools, and other credit cycle innovations.
  • Financial Products & Services. Work closely with the Head of Credit Risk Management to support design and operationalization of EEA’s financial products.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process.
  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Work with adjacent departments to define cross-functional dependencies and agree on service level standards and escalations. Work with stakeholders to close operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• One Team Development
  • Manage Direct Reports. Directly manage, coach and develop a small team of high-performing, motivated Credit Operations Manager(s) or other colleagues.
  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, and responsibilities for their Credit Operations function.
  • Credit Culture. Foster a strong credit culture across the operation built on credit risk awareness and understanding of credit principles.
  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics.

• Active Participation in Cross-Functional Global Strategy & Governance, including
  • Monthly & quarterly business performance review
  • Annual planning & budgeting & target setting for CF country operations
  • Product launches, Customer Journey, Go to Market Strategy; Digital Roadmap

• Internal & External Stakeholder Management
  •  Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Head of Credit Operations, represent CF’s credit operations perspective vis-à-vis other Group functions.
  • Industry Engagement. Represent EEA’s credit operations at industry events including our partnerships in research.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications and Skills:

Experience:

• 7+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 5+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
• Relevant experience in leading multi-cultural, decentral teams.
• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation.
• High level of professional curiosity and interest in how to make processes and systems work to their best and an aptitude to investigate and crosscheck information before acting on it.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information and knowledge with others when joint solutions are required.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; master’s degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves an estimated 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

New Opportunity: IT Service Administrator (REMOTE)

About ENGIE UK 

ENGIE, one of the biggest energy firms in the world, is a global leader in decarbonisation and committed to delivering the energy transition through the alliance of molecules and electrons.  

It’s been a leader in the UK energy market for more than 20 years. Our team of 1,200 colleagues work across the energy value chain, procuring, producing, storing, transporting and distributing energy, while providing decarbonisation solutions for regional authorities, companies and individuals. We’re united by a shared purpose to champion zero carbon energy and positively contribute to the energy transition. 
 

Purpose of the Job: 

The role of the IT Service Administrator within the UK IT team is to support the UK IT team to conduct general IT service management and procurement activities, ensuring processes follow the correct governance processes, and to produce reports and statistics relating to the overall management and delivery of IT services to its customers across the UK. 

This role is for 3 months with a possibility of extension.

Key Responsibilities:

• Raise purchase order requests ensuring they meet the requirements of the authorisation, and they are coded correctly 

• Log and resolve purchase order and invoice queries in a timely manner, ensuring suppliers are kept updated 

• Work closely with Finance Teams to understand the effect of the Procurement role and its impact on these areas within the business 

• Identify areas for change which will result in a smoother flow of costs processed and liaise with the relevant areas to implement that change 

IT Service Management 

• Deal with ad-hoc queries and requests from employees regarding IT Service Management 

• Run reports and produce KPIs to support T&G UK IT management 

General 

• Support the administration activities for the wider UK T&G IT team 

Qualifications & Experience:

• A-levels or equivalent, or suitable experience 
• Experience working within a support function providing support to customers and wider functional teams, ideally within an IT environment 

• Experience of dealing with stakeholders in a customer service and / or delivery setting 

Skills: 

• Ability to understand financial analysis practices, principles, applications and analytic methods 
• Organised and methodical approach to processes, data capture, analysis and reporting 
• Analytical with high degree of accuracy and attention to detail 
• Proficient in Microsoft Excel, Word, and Power BI (desirable) 
• Work collaboratively as part of a team to identify and solve problems 
• Committed to a high standard of performance 
• Enthusiastic and committed to the Company’s aims and objectives 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards. 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected. 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury. 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

What You Can Expect

As our Project Management Senior Advisor, you will be responsible for the technical development, administration and implementation of energy system projects related to new partnerships with universities or commercial and industrial entities, that aim at reducing carbon and energy consumptions. These energy systems encompass the production and distribution of electricity, chilled water, heating hot water, and steam, along with the distribution of natural gas.

Every day you will lead the delivery of large capital projects safely, on budget, on time, and meet high quality standards, within the Energy Solutions North America business unit.

• For business development projects or acquisitions, this role will heavily coordinate with the Major Projects team composed of contracts managers, project managers, engineering, project management office, the business development team, and all other support functions.

• For large projects at existing partnerships, this role will liaise with and provide best practice sharing to the other members of the capital projects team including, but not limited to, Georgetown University in Washington, DC, Iowa University in Iowa City, IA and Ohio State University in Columbus, OH.

You will report to the Vice President of Major Capital Projects & IPOS.        

What You’ll Bring

• You will possess a bachelor’s degree in Engineering, Science, Technical discipline, Construction Management, or a related field.
• You will need a minimum 10 years of progressively responsible experience in project management
• You have experience leading design/engineering firms, construction contractors, qualified equipment vendors, and suppliers to ensure projects are executed on time, under budget, with no health, safety, environmental, and public relations incidents
• You will hire and manage the project team including internal staff and external consultants required to deliver large industrial projects and provide lateral management to other ENGIE employees supporting the project
• You will develop and update project definition documents, including but not limited to, scope, schedule, budget forecasts, resource requirements, risk registers, and benefit estimates. Diligently assess any potential savings to reach the best return on investment for the client
• You will demonstrate flexibility to changing business and project conditions, develop and present alternative solutions to problems, and recommend a course of action to maintain project scope, schedule, and budget
• You will measure project performances relying on KPI’s for engineering, procurement, fabrication, construction, and start-up to report at minimum monthly, identifying variances and taking corrective actions to achieve project objectives
• You will provide regular reports to ENGIE leadership with key statistics, and summary reports
• You will establish stakeholder management plans to understand needs and expectations and to ensure effective communication with all stakeholders throughout the project
• You will implement quality control processes to confirm project deliverables meet the required standards and conduct regular quality audits and inspections
• You will collaborate in the development of processes and tools necessary to measure, analyze, and improve the performance of the portfolio of projects and report results to key stakeholders. Support the standardization of ENGIE’s project management tools, templates, and technologies
• You will develop relationships with the ENGIE subsidiaries and our partners and encourage knowledge sharing across the teams

Additional Details

• This role is eligible for our hybrid work policy
• Must be available to travel domestically up to 30% of the time
• Must possess a valid U.S. driver’s license
• Must be willing and able to comply with all ENGIE ethics and safety policies
• Having a PMP certification is helpful
• Other duties assigned related to position

Compensation

Salary Range: $128,400 – $196,765 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We value internal mobility and will offer sponsorship for this role to internal candidates only.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

What You Can Expect

The Project Management Senior Advisor position is responsible for providing overall management of projects from initial development through final engineering design, construction and final commissioning of the project and project closeout. This position focuses on renewable energy, energy efficiency, and process upgrade projects for Publice Sector, Industrial, and Water/Wastewater Treatement Plant clients. 

As the Project Management Senior Advisor you will work with ENGIE’s Business Development, Operations, Procurement, and Asset Management teams, as well as engineering partners and installation subcontractors. You must have experience managing large, complex, construction projects, preferably design-build. 

You’ll be assigned as the primary manager of all phases of a project, with the objective of developing and completing projects on time and within budget, while maintaining quality, safety, and cash management standards and producing strong customer satisfaction.

This position is located in Orange, Pasadena, or Riverside, California and reports to the Director of Project Management.

General

• Manage all aspects of complex $10M – $75M+ Engineer / Procure / Construct (EPC) projects, including project development, scoping, contracting, risk management, planning, budgeting, scheduling, quality control, safety, and client satisfaction
• Manage the internal project team including project engineers, on-site construction managers and project coordinators, commissioning engineers and other subject matter experts
• Serve as a primary customer contact during the entire development and implementation process, striving for their complete satisfaction with ENGIE’s services

Project Development

• Support ENGIE Business Development in generating new business. Attend customer presentations and interviews as needed, including board and council meetings
• Create, maintain and manage a portfolio of projects

• Actively manage the project team through regular meetings to assign tasks and responsibilities, and discuss/document project updates, needs and progress

Construction

• Manage projects to assure each project is delivered within established budgets and schedules
• Create a procurement plan in collaboration with project team and internal ENGIE procurement
• Manage the procurement of ENGIE-provided major equipment and associated supply agreements

What You’ll Bring

• A minimum of a four (4) year degree in mechanical, electrical, civil or environmental engineering; construction management or related field will be considered
• A minimum of ten (10) years of relevant experience in the public sector, industrial, or municipal Water/Wastewater industries, with a progression of responsibilities including project development and delivery
• Advanced level skills in Microsoft Office Suite

• Excellent organizational, interpersonal, and communication skills
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy

• Demonstrated leadership, networking and problem-solving skills
• Ability to adapt in a demanding, ever-changing environment
• A track record of mentorship and training of project team members
• Familiarity with Procore or similar tool

Additional Details

This role is eligible for our hybrid work policy; this job will require travel and spending the majority of time on the job site.

This role requires attendance at a worksite on a daily basis.

Must be available to travel domestically up to 25% of the time and with the need for some overnight trips.

Must possess a valid U.S. driver’s license/clean driving record; needed ability to drive to site locations.

Must be willing and able to comply with all ENGIE ethics and safety policies.

This position consists of outdoor work, while performing the duties of this job, the employee is exposed to weather conditions.

Compensation

Salary Range: $128,400 – $196,765 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed. 

TRACTEBEL-Engie Chile, is seeking BIM and Interface Coordinator (above 10 years of experience) to join our site works team in Santiago.

Candidates must have English language skills to work in a multicultural environment and international projects (Interview will be in English language).

Responsibilities:

- BIM Coordinator will be involved in Industrial, electrical and Industrial projects.

- As BIM Coordinator be responsible for supporting Mechanical, Electrical, Plumbing and Building Technology design/production teams on site.

- Manage and administrate the models on the BIM 360 and servers.

- Support staff in use of Revit MEP, Navisworks (Manage), AutoCAD, and supporting applications.

- Manage our Client BIM Model coordinating interfaces, interferences, sequencing of works and division of responsibilities

- Development and maintenance our Owner´s BIM standards.

- Understand how our Owner´s BIM workflows.

- Organize BIM technical group meetings.

Qualifications:

- Architect or engineering background.

- 10 years experience, preferably in an Architecture/Engineering company.

- REVIT, AutoCAD Navisworks experience required (Architecture or Structure also considered).

- Experience with Autodesk suite.

- Fluent / Advanced English language skills.

- Experience working with BIM methodology on site/field

- Familiarity with Hospitals, Datacenters, MEP installations.

TRACTEBEL-Engie Chile, is seeking HSE Manager  (above +10 years of experience) to join our engineering team in Santiago.

Candidates must have English language skills to work in a multicultural environment and international projects (Interview will be in English language). 

Responsibilities:
- Support the Project Manager and the management team to develop and implement an effective site-specific EHS plan, while adhering to all corporate, divisional, and regional EHS programs and processes.
- Assists Project Managers and EHS Managers/Specialists in the coordination of subcontractor EHS protocols, including vendors and owner personnel working on company project(s). Coordinates project EHS programs with subcontractors. Assists in planning and coordinating work to eliminate hazards, minimize risks, and aggressively manage losses involving injuries or property damages.
- Coordinates quarterly comprehensive on-site EHS audits. Periodically inspects and evaluates the project site, equipment and processes for compliance with applicable local, state and federal regulations, as well as company and owner policies and procedures.
- Complete and provides a weekly EHS update to EHS Leadership.

Qualifications:

- Bachelor’s Degree in Safety eng, Industrial Hygiene, Safety Construction Management or equivalent

- Minimum 5 years of experience in the construction EHS field

- English language skills to work in a multicultural environment

- Previous electrical and construction project experience preferred

- Excellent communication skills, critical thinking and problem solving abilities, and ability to prioritize, organize and manage time

- Knowledge of regulations and standards as well as hazard recognition and injury management skills

- Required work on construction site environment

TRACTEBEL-Engie Chile, is seeking a Commissioning Lead Coordinator (above +15 years of experience) to join our site team in Santiago.

Candidates must have english language skills to work in a multicultural environment and international projects (Interview will be in English language).

This position requires a detailed understanding of commissioning coordination to oversee and manage the commissioning process for large-scale, mission-critical projects within a multidisciplinary team.

Responsibilities:

- Commissiong Coordination: Act as the lead for commissioning activities, coordinating across multidisciplinary teams to ensure alignment with project timelines and specifications. Aligned with the client's commissioning standards and in coordination with the commissioning agents designated by the client.

- Commissioning Planning: Develop and review commissioning plans, testing procedures, and documentation to support seamless project execution.

- Quality Assurance: Oversee quality control processes during commissioning, reviewing field - testing results, and providing technical guidance to ensure standards are met.

Issue Resolution: Manage and resolve technical issues that arise during the commissioning phase, - coordinating with cross-functional teams and vendors for timely resolution.

- Stakeholder Communication: Serve as the primary point of contact for all commissioning activities, maintaining open lines of communication with internal teams, contractors, and client representatives.

- Risk Management: Identify and mitigate potential risks during the commissioning phase, implementing corrective actions as necessary to maintain project integrity.

- Handover Process: Ensure that all commissioning activities are completed to the satisfaction of stakeholders and that systems are ready for operational handover.

Qualifications:

- Bachelor’s Degree in Electrical Eng., Mechanical Eng.or equivalent.

- 15 years experience Commissioning industrial critical projects (GIS & AIS Substation, data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.).

- Fluent English and Spanish Proficiency: Required for effective communication with international and local teams and clients.

- Technical Knowledge: Strong understanding of commissioning processes, systems, and protocols within a complex construction environment.

- Knowledge of Electrical equipment, cooling system, water system, backup diesel generators and fire fighting system.

- Physically able to work on site construction environment

TRACTEBEL-Engie Chile, is seeking a Instrumentation & Control Engineer (above +8 years of experience) to join our engineering team in Santiago. Candidates must have english language skills to work in a multicultural environment and international projects (Interview will be in English language).

This position requires a detailed understanding of HVAC Controls, Electrical SCADA, common industrial communication protocols (Ethernet, BACnet and MODBUS), common electrical communication protocols (DNP 3.0, IEC 61850 and RS485), Fire detection system, Video Surveillance and Access Control systems, controls sequence of operation (SOO), BMS (Building Management System) and PMS (Power Monitoring System).

Responsibilities:

- Design and Engineerings Support: Provide expertise in design and field engineering, supporting each project phase from initial planning through final commissioning. Documentation and Review: - - Prepare and review project documentation, including technical drawings, budgets, schedules, and commissioning reports. Ensure all records meet required standards and are submitted for project review.

- Cross-functional Collaboration: Serve as a liaison between internal stakeholders and project teams, ensuring effective communication and coordination across all project areas.

- Technical Guidance: Offer direct support to the Client's operations teams, defining and overseeing electrical design requirements to meet regional and project standards.

- Site-Specific Adaptation: Address engineering requests, manage project-specific issues, and resolve technical challenges in collaboration with the engineering team to meet project requirements.

- Quality Assurance and Control: Maintain high standards in quality and control procedures, support vendor teams in technical resolutions, and oversee testing and commissioning.

- Innovation Support: Collaborate with engineering teams to integrate new technology, and adapt designs to meet local standards and project specifications.

Qualifications:

- Bachelor’s Degree in Electrical Eng., Automation or Controls Engineer or equivalent.

- 8+ years of experience involved in industrial critical projects (GIS Substation, data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.).

- Technical Expertise: In-depth knowledge of mechanical systems in large-scale construction projects and ability to oversee multidisciplinary teams effectively.

- Full professional fluency in English is required. as it’s need to communicate complex technical concepts clearly with international stakeholders, vendors, and teams.

- Proven track record in hyperscale and mission-critical projects, preferably within the data center or - Controls Industrial projects.

- Physically able to work on site construction environment

TRACTEBEL-Engie Chile, is seeking Mechanical/Process Engineer (above +8 years of experience) to join our engineering team in Santiago.

Candidates must have english language skills to work in a multicultural environment and international projects (Interview will be in English language).

Responsibilities:

- Design and Engineerings Support: Support the project design review, and support field engineering.

- Documentation and Review: Prepare and review project documents, including drawings, budgets, schedules, and startup/commissioning reports. Ensure accuracy and adherence to technical requirements.

- Cross-functional Collaboration: Act as a liaison between internal stakeholders, the project and client teams, facilitating clear communication and coordination across all phases of site projects.

- Technical Guidance: Provide direct support and technical input to data center services and operations teams, defining design requirements and ensuring project milestones meet regional standards.

- Site-Specific Adaptation: Address engineering requests, manage project-specific issues, and resolve technical challenges in collaboration with the engineering team to meet project requirements.

- Quality Assurance and Control: Maintain high standards in quality and control procedures, support vendor teams in technical resolutions, and oversee testing and commissioning.

- Localization Engineering: Collaborate with engineering teams to integrate new technology, and adapt designs to meet local (standards and project specifications.

- Vendor management: Experience associated with construction and project execution (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking).

Qualifications:

- Bachelor’s Degree in Mechanical engineering or Process engineering or equivalent.

- Knowledge of local (Chilean) technical normatives and standards related to water system, fire protection, hazard substances handling and safety design.

- 8+ years of experience involved in industrial critical projects (data center, pharmaceutical, manufacturing, oil & gas, petrochemical, laboratory, power, water etc.).

- Technical Expertise: In-depth knowledge of Cooling, Diesel Generators, Fire Protection, Piping systems in large-scale construction projects and ability to oversee multidisciplinary teams effectively.

- Full professional fluency in English and Spanish is required ( required to communicate complex technical concepts clearly with international stakeholders, vendors, and teams).

- Proven track record in hyperscale and mission-critical projects, preferably within the data center or Mechanical Industrial projects.

- Physically able to work on site construction environment