Chi è ENGIE

ENGIE mette al centro delle sue attività (elettricità, gas naturale, efficientamento energetico e servizi) lo sviluppo sostenibile, per far fronte alle sfide della transizione energetica verso una low carbon economy: accesso ad un'economia sostenibile, mitigazione e adattamento al cambiamento climatico e ottimizzazione delle risorse.

Chi cerchiamo

Una risorsa da inserire presso la nostra sede di Bergamonell’ambito della Global Business Unit Retail,

La Global Business Unit RETAIL è focalizzata sulla vendita delle commodity ai clienti finali e sull’installazione e manutenzione di caldaie ad uso domestico su gran parte del territorio nazionale con un importante obiettivo di crescita.

Nel 2022 conta oltre 1 milione di clienti per l’energia e i servizi.

La digitalizzazione, i servizi 2.0 e le soluzioni green rappresentano le strategie che la GBU Retail intende incrementare. 

Che cosa farai?

Riporterai al Branch Manager e, in coordinamento con il Technical Officer , gestirai gli [gli interventi di Manutenzione ordinaria e straordinaria di Caldaie per uso domestico sotto i 35 kw

Quali saranno le tue responsabilità?

· Effettuare Installazioni e manutenzioni climatizzatori e scaldabagni

· Gestire richieste di pronto intervento e di assistenza

· Effettuare verifica fumi

Perché tu?

· Hai esperienza nel settore

· Hai buone conoscenze in ambito elettrico ed idraulico

· Conosci la normativa di settore

· Sei orientamento al cliente e possiedi buone doti comunicative e relazionali

· Sei in possesso di Patente B

· Hai un istruzione superiore/qualifica Tecnica

· Gradita esperienza anche in sistemi di Riscaldamento in Centrali Termiche sopra i 35 KW

· E' richiesta flessibilità di orario, puntualità, precisione, e professionalità.

Perché scegliere Engie?

Lavorare in ENGIE, gruppo multinazionale, significa avere un'ampia varietà di possibilità di carriera in oltre 30 paesi.

Ma significa anche mettere la comunità al centro della tua vita professionale e contribuire a un vero cambiamento nel corso di una carriera stimolante.

Il nostro impegno è chiaro: sosteniamo un modello sociale che concilia la performance economica con l'impatto positivo sulle persone e sul pianeta. Scommettiamo sul potere della collettività e agiamo come parte di una comunità impegnata a sconvolgere e reinventare il futuro. Diversità e inclusione sono al centro della nostra cultura aziendale.

ENGIE si impegna a combattere tutte le forme di discriminazione in materia di occupazione, accesso alla formazione e promozione. Pertanto, l'integrazione e il sostegno di giovani, adulti, persone con disabilità, senza alcuna distinzione di genere, etnia o religione, sono priorità fondamentali della politica delle risorse umane.

Le Certificazioni EDGE e UNI PDR 125/22 conquistate, dimostrano tale impegno.

Job Title:  Software Engineer (Python) 

Department: Digital 

Reporting line:  Software Engineering Manager 

Location: Kampala or Nairobi 

About ENGIE Energy Access  

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.9 million customers and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.  

www.engie-energyaccess.com    

www.linkedin.com/company/engie-africa  

Job Purpose/Mission   

We are looking for a full-stack software engineer to join our digital team and help us to deliver affordable solar power to emerging markets. If you are confident in the Rails world and if you want to create real, positive impact with your work, please reach out to us. 

This position offers a great opportunity to directly contribute to the success of a mission driven company with social and environmental impact. You will work closely with our stakeholders and users in Africa and beyond. 

Our small, self-organized, distributed team (Kampala / Berlin / Nairobi) develops the backbone of our operations, which we also provide to other businesses in the PAYGo sector as Software as a Service – see https://paygee.com. 

Responsibilities  

• Participate in the software planning sessions, together with product managers and engineers to discuss delivery time estimates, risks and key practical considerations such as technical debt, feasibility at scale etc.  

• Own initiative and complete it from start to finish, provide guidance to other engineers and deliver a complete solution subject to all engineering best practices, timeline considerations and potential dependencies in the software with no supervision.  

• Represent technical team in business conversations in a range of scopes and work closely with stakeholders to deliver solutions which fit the needs of the business and provide fairly accurate effort estimates and risk assessment  

• Participate in Peer-Review, identify and document technical debt and contribute to delivering high quality software solutions  

• Participate and strongly contribute to architectural discussion on important areas of software that impact performance and reliability of our software. Identify and communicate risk in approaches or implementation details, technical debt, assumptions, etc.  

• Contribute to change of processes, adoption of best industry practices and mentor junior engineers and provide technical guidance  

• Provide support where engineering intervention is required (e.g. due to bugs or performance problems) 

Knowledge and skills    

Experience:  

• 5 years of practical experience in software engineering of which at least 2 years in senior or lead role  

• Programming language proficiency in Python and front-end/JavaScript frameworks  

• Proven track record of building quality software with TDD  

• Strong knowledge of software engineering design and architectural patterns   

• Experience creating and maintaining scalable web applications with high availability, observability and structured logging  

• API design to scale in Python 

• Good knowledge of object relational mappers and their implementation design patterns  

• Appreciation for detailed source code documentation and organized code structuring  

• Software deployment pipelines and best practice (CI/CD)  

• Excellent knowledge of computer algorithms and solid computer science fundamentals  

• Excellent written and verbal communication skills in English 

Good to have experience   

• Experience in developing large production grade web applications with python, java or Go 

• Forward thinking with ability to recognize the impact of technology in business 

• Strong foundation on distributed systems 

• Knowledge of container orchestration using Kubernetes 

• Server backend management experience (Linux, MySQL, Puma, Apache, Nginx, etc.) 

• Good knowledge on application security 

• Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, EC2, RDS, EBS, S3, Lambda functions 

Qualifications:  

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science are preferred) 

Language(s):   

• English  

• French is a plus  

 Our Technology Stack:  

• Web framework: Django, Flask 

• Background task: Celery, RabbitMQ 

• Front-end: Angular 

• API: FastAPI, DRF, flask 

• TDD: Pytest, Locust 

• Search: Sphinx 

• Storage: MySQL, Mongo, Cassandra, Redis 

• Source Control: Gitlab selfhosted for git and CI/CD 

• Deployment: k8s, terraform, helm, Ansible 

• Fresh Ideas Always welcome! 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.   

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!   

Job Title: Credit Risk Compliance Specialist

Department: Global Customer Finance

Reporting Line: Head of Credit Risk & Compliance Management

Location: Any EEA country of operation or Berlin (Germany)

Job Grade:15

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Risk Management Team of Global Customer Finance, we work on the standards, systems, tools and workflows employed by EEA’s country operations to analyse, manage and direct EEA’s portfolio quality as guided by the relevant Company Policy and business objectives.
• The Credit Risk Compliance Specialist plays a key role in advancing EEA’s approach to credit risk management. The role supports the Global Customer Finance function, specifically the Credit Risk Management team, to map countries’ risk management practices in different areas of the credit risk management cycle, including fraud prevention and related mitigation. The Credit Risk Compliance Specialist compares the actual practices with the applicable policies (i.e. EEA Credit Risk Management Framework) and standards (i.e. Standard Operating Practices), highlights emerging gaps and drafts corrective plans, policies and/ or country guidelines in cooperation with global and local teams to tackle those gaps, develops a credit risk compliance management framework and related monitoring tools and routines. Moreover, the Credit Risk Compliance Specialist supports, and where appropriate takes the lead, in implementing actions directed at improving credit risk as agreed during the Country Credit Risk Committees.

Key Responsibilities

• Credit Risk Mapping and Routines
  • Credit Risk Mapping. Develop, together with the global and country Customer Finance teams, credit risk mapping tools and routines to identify country- or product-specific credit risk management priorities; ensure reference to EEA Credit Risk Management Framework and existing Standard Operating Practices.
  • Compliance Assessment. Continuously conduct internal assessment of and timely reporting to Global Customer Finance and country management teams on any non-compliance issues.
  • Compliance Reporting. Contribute to the Country Credit Risk Reports and Country Credit Risk Committee meetings by reporting on compliance subjects.

• Credit Risk Non-Compliance Mitigation
  • Non-Compliance Response. Develop, together with credit process stakeholders and management teams, countermeasures to prevent and/ or to respond to non-compliance instances.
  • Non-Compliance Mitigation. Support the local teams to implement non-compliance mitigation actions (e.g. through drafting action plans, providing leadership and follow-up routines in action plan implementation, adjustment or strengthening of credit management routines, etc.).
  • Compliance Monitoring Tools. Ensure that country stakeholders have access to credit risk compliance monitoring tools and that such information is processed to inform decision making and action plans.
  • Mitigation Circle. Collaborate with stakeholders to identify areas for improvement and potential for innovation in EEA’s processes, standards, tools, etc.

• Knowledge Sharing & Capacity Development Support
  • Compliance Best Practice Standards. Train and communicate on credit risk policy standards, tools and compliance best practice standards to country teams across multiple departments and levels of the business. Document and share credit risk compliance insights and best practices
  • Credit Risk Training Content. Support development and delivery of credit risk training content for MySol Academy; MySol Guide and other credit-related training initiatives.
  • Compliance Monitoring Tools. Where appropriate, provide country teams and Global CF with insights and recommendations coming from analysis of reports and monitoring tools to give important context, inform decisions and action plans.

• Stakeholder Management
  • Point of Contact. Serve as a lead point of contact for countries’ Head of Customer Finance departments in matters related to credit risk management compliance.
  • Strategy Contributor. Contribute to the overall strategy and priorities of EEA Customer Finance and country-specific strategies (in some cases, leading or guiding this process) related to Credit Risk compliance.

• Fostering Credit Culture
  • Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training, facilitation and capacity development.
  • Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit risk management and compliance. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development. Directly support capacity development on credit risk management and compliance topics, e.g. through recruitment, onboarding and training.

Qualifications and Skills

Experience:

• 4+ years of professional experience in financial services, compliance, internal audit or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 2+ years of domain experience in compliance management, credit risk management, or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• High level of professional curiosity and interest in how to make processes and systems work to their best, and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance, data management; portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Working knowledge familiarity with Tableau or other data visualization tools is required
• Experience with mobile and digital tools for field operations is a plus
• Desire and aspiration to expand knowledge of SQL or other statistics packages is a plus

This position involves 20% to 40% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Credit Risk Manager

Department: Global Customer Finance

Reporting Line: Head of Credit Risk & Compliance Management

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 16

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Risk Management Team of Global Customer Finance, we work on the standards, systems, tools and workflows employed by EEA’s country operations to analyse, manage and direct EEA’s portfolio quality as guided by the relevant Company Policy and business objectives.
• The Credit Risk Manager plays a crucial role in managing and enhancing the quality of ENGIE Energy Access's credit portfolio across EEA’s countries of operation. Reporting to the Head of Credit Risk Management, this role entails supporting on the conceptualization, scoping and design of credit risk management strategies, frameworks and tools to optimize portfolio performance and mitigate risk.
• On a day-to-day basis, the Credit Risk Manager works closely with country teams, the Global Customer Finance team, and adjacent departments (especially Strategic Marketing and Digital) to assess portfolio performance and to ultimately refine credit risk policies, procedures, tools, and compliance frameworks. In this context, the Credit Risk Manager provides process-level expertise to select EEA country operations and other Global departments on Credit Risk Management in general, and on core processes, operating frameworks and standards directly managed by the role holder.

Key Responsibilities

• Credit Risk Management: Principles and Standards
  • Policies, Standards & Procedures. Contribute to the documentation, implementation & maintenance of EEA-wide Policies, Standard Operating Procedures (SOPs) and other core materials related to how our markets should organize their credit risk management function, how to set their respective agenda and how to design related specific workflow for which the role owner was appointed as process owner or custodian.
  • Strategy & Planning. In close cooperation with the Head of Credit Risk Management, monitor compliance with and performance against agreed Credit Risk Management targets. Contribute to corrective action and technical solutions conducive to support swift implementation of agreed corrective action.
  • Credit Risk Assessment. Conduct regular desktop and field-visit-based Credit Risk Assessments of country operations, providing insights and recommendations for improving credit risk management practices, e.g. risk inventory, risk limits systems, entity management interview and documented risk mitigation strategies.
  • Credit Risk Management Framework. Contribute to EEA’s Credit Risk Management Framework for internal use and implementation across the operation. Assistance in developing and implementing credit risk management policies, standards, and procedures across all EEA markets, as well as assessment and review of corrective measures emerging from the constant portfolio monitoring activities and reporting. Ensure that corrective measures are aligned with EEA’s Credit Risk Management Framework, Credit Risk Compliance Framework and EEA’s credit risk appetite and business objectives.

• Credit Risk Management: Agenda, Priorities and Reporting.
  • Credit Risk Reporting and Monitoring. Manage and iterate a credit risk monitoring system pivoted around the Country Credit Risk Reports and related Country Credit Risk Committee meetings involving the country management teams. Inform Executive strategic decision-making processes through the Global Credit Risk Report and related Global Credit Risk Committee meetings involving key decision-makers at SLT level.
  • Portfolio Quality Monitoring and Reporting. Monitor portfolio quality by analyzing key performance indicators (KPIs) such as PAR1+, delinquency rates, and write-offs. Prepare and deliver detailed reports to the Head of Credit Risk & Compliance Management, Global CF Team and the country teams.
  • Action Plans. Collaborate with country teams to develop and implement action plans aimed at achieving credit risk management targets. Provide ongoing support and guidance on executing these plans effectively.
  • Customer Assessment and Portfolio Management Tools. Support the development, testing, debugging, implementation and ongoing refinement of credit risk management tools and systems, including customer assessment models and portfolio management tools.
  • Capacity Building. Provide training and capacity development support to country-level credit teams. Develop training materials and deliver workshops to enhance credit risk management skills and knowledge.
  • Cross-Functional Collaboration. Work closely with adjacent departments such as Strategic Marketing, Digital, and Data Analytics to ensure a comprehensive approach to credit risk management.

• Fostering Credit Culture
  • Credit Culture. Foster a strong credit culture built on credit risk awareness and understanding of credit principles in the organization, particularly through training, facilitation and capacity development.
  • Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit operations, credit risk management and compliance. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development. Directly support capacity development on credit risk management topics, e.g. through recruitment, onboarding and training.

Qualifications and Skills

Experience:

• 5+ years of professional experience in finance, microfinance, retail credit or a related field.
• 3+ years of domain experience in credit risk management, portfolio management or data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• High level of professional curiosity and interest in how to make processes and systems work to their best, and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. risk management, portfolio management, microfinance) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools is required
• Familiarity with SQL or other statistics packages is a plus

This position involves 20% to 40% business travel to other EEA countries of operation as well as occasional travel for department workshops, functional workshops, training or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Credit Operations Manager

Department: Global Customer Finance

Reporting Line: Credit Operations Lead

Location: Any EEA country of operation or Berlin (Germany)

Job Grade:16

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Manager provides proactive, informed and results-oriented support to country Customer Finance departments (specifically Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of Customer Finance and Credit Operations targets, including: strategic planning, performance monitoring & analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Key Responsibilities

• Operational Excellence in Credit Operations. The role is responsible for informing the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in each EEA market to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Materially support the translation of Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system and back-end data management platforms.
  • Localization & Configuration. Provide direct support to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide direct support in change management and for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Support the translation of credit operations processes and of the escalation framework into global standards.
  • Innovation. Where appropriate, lead or support in process design, piloting and scaling of workflows, tools, and other credit cycle innovations.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process and at the country level regarding credit operations.
  • Action Plans. Provide direct support to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination especially for those markets with limited planning or execution capacity or where implementation is dependent on CF Global tools and systems.
  • Day-to-Day Support & Troubleshooting. Provide material support, backstopping and troubleshooting both for day-to-day credit operations and change management.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Support monitoring of cross-functional processes or services and agree on service level standards and escalations. Work with stakeholders to close material operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• Fostering Credit Culture
  • Credit Culture. Foster a strong credit culture and understanding of credit principles in the organization, particularly through training, facilitation and capacity development.
  • Leading Leaders. Recognize, empower, mentor, challenge and encourage country leaders and managers in areas related to credit operations. Apply a growth mindset and cultivate the same in credit leaders and managers in country.
  • General Capacity Development. Directly support capacity development on credit operations topics, e.g. through recruitment, onboarding and training.

• Cross-Functional Stakeholder Management
  • Internal Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Credit Operations Lead, represent CF’s credit operations perspective vis-à-vis other Group functions.

Qualifications and Skills

Experience:

• 5+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology is a plus.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• High level of professional curiosity and interest in how to make processes and systems work to their best, and an aptitude to investigate and crosscheck information before acting on it.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Job Title: Credit Operations Lead

Department: Global Customer Finance

Reporting Line: Head of Credit Operations

Location: Any EEA country of operation or Berlin (Germany)

Job Grade: 17

About ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grid solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 2.5 million customers and more than 12 million lives impacted so far, ENGIE Energy Access aims to impact 30 million lives across Africa by 2030.

https://www.linkedin.com/company/3055106

Job Overview

• With EEA selling its products on credit to hundreds of thousands of individual customers every year, EEA’s Customer Finance function plays a key role in the success of the business.
• The Global Customer Finance function supports EEA’s operating entities on credit product design, workflow enhancement guidance, portfolio management tools and capacity building.
• Within the Credit Operations Team of the Global Customer Finance function, we work on operational standards, workflows, systems and tools for EEA’s dedicated call centers, field teams and back-office teams to help support customer repayment.
• The Credit Operations Lead is a senior manager role in EEA’s Global Customer Finance department. As a people manager, the Credit Operations Lead motivates and manages a team of dedicated professionals. The role is responsible for the deployment of adequate credit operations policies, procedures, guidelines, monitoring and reporting as well as general operational practice, case-specific action plans, team capability and capacity development within and bordering the Customer Finance function, to deliver results. The role provides proactive, informed and results-oriented support to country Customer Finance departments (especially Heads of Customer Finance and Credit Operations Managers) on all areas related to achievement of targets, particularly strategic planning, performance monitoring and analysis, action plan development and implementation, adoption of EEA standard tools and processes, day to day workflow management and monitoring, operational excellence, and capacity planning and development.

Responsibilities:

• Operational Excellence in Credit Operations. Responsible for driving the operating practice and for ensuring the adequacy of processes, systems, tools and team capacity in EEA markets to execute across the credit cycle:
  • Standards, Policies & Procedures. Conceptualize, document & maintain EEA-wide Standard Operating Procedures (SOPs) and other Credit Operations workflow documents.
  • Digital System & Tools. Translate Credit Operations workflows and standards into Digital development specifications for internal mobile applications, call center tools, the loan management system as well as back-end data management platforms.
  • Localization & Configuration. Provide oversight and strategic guidance to countries in the localization of strategies, processes and standards related to credit operations.
  • Standards Adoption. Provide oversight and clarity in project structure for the adoption of standards, tools and practices related to credit operations workflows as they are rolled out.
  • Training, Performance Management and Incentives. Translate credit operations processes and the escalation framework into global standards.
  • Innovation. Design, pilot and scale workflows, tools, and other credit cycle innovations.
  • Financial Products & Services. Work closely with the Head of Credit Risk Management to support design and operationalization of EEA’s financial products.

• Country Level Planning & Implementation
  • Annual Planning. Contribute materially to the annual strategic CF planning process.
  • Action Plans. Provide direct support and guidance to EEA markets on regular action plan development to drive achieving credit targets of the business.
  • Turnaround Scenarios. Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
  • General Implementation & Support. Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.

• Monitoring, Analysis & Insights
  • Performance Reporting. Design credit operations reports and dashboards for real-time, accurate KPI tracking across the credit cycle.
  • Performance Analysis. Conduct regular analysis of credit operations and drive insights for decision makers. This includes root cause analysis for underperformance, identifying opportunities for improvement in team performance, analyzing process efficiency and effectiveness, or more generally evaluating opportunities in the customer journey.
  • Best Practices and Insights. Regularly share information and work with country teams to capture and document better and best practices, case studies or other insights.
  • Compliance. Work with credit stakeholders to ensure compliance and quality assurance routines and reporting are in place for core activities.
  • Cross-Functional Service Level Monitoring. Work with adjacent departments to define cross-functional dependencies and agree on service level standards and escalations. Work with stakeholders to close operational or service gaps where identified.
  • Ad Hoc Research & Analysis. Support and in some cases lead ad-hoc or ongoing research & analysis related to credit operations across the credit cycle.

• One Team Development
  • Manage Direct Reports. Directly manage, coach and develop a small team of high-performing, motivated Credit Operations Manager(s) or other colleagues.
  • Country Capacity, Roles & Organizational Structure. Work closely with country teams to define the organizational structure, roles, and responsibilities for their Credit Operations function.
  • Credit Culture. Foster a strong credit culture across the operation built on credit risk awareness and understanding of credit principles.
  • Capability Development & Training. Directly support capability development areas for global and country teams on credit operations topics.

• Active Participation in Cross-Functional Global Strategy & Governance, including
  • Monthly & quarterly business performance review
  • Annual planning & budgeting & target setting for CF country operations
  • Product launches, Customer Journey, Go to Market Strategy; Digital Roadmap

• Internal & External Stakeholder Management
  •  Stakeholder & Relationship Management. Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
  • Internal Advocacy. In alignment with the Head of Credit Operations, represent CF’s credit operations perspective vis-à-vis other Group functions.
  • Industry Engagement. Represent EEA’s credit operations at industry events including our partnerships in research.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: as a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: as an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: as an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Qualifications and Skills:

Experience:

• 7+ years of professional experience in credit operations, portfolio management or a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 5+ years of domain experience in credit-related project management or other data-smart lending operations based on commercial principles; exposure to individual micro lending technology and experience in data-driven and digital financial services is a plus.
• Relevant experience in leading multi-cultural, decentral teams.
• Senior profile with commercial acumen and a can-do-attitude combining output orientation, number orientation, process orientation, customer orientation and team orientation.
• High level of professional curiosity and interest in how to make processes and systems work to their best and an aptitude to investigate and crosscheck information before acting on it.
• Strong analytical and presentation skills; ability to combine hard data and observations on operational realities and translate into actionable guidance.
• Strong and confident communicator who is adept at cross-functional collaboration, sharing feedback, information and knowledge with others when joint solutions are required.
• Detail-oriented with an ability to support your colleagues maintain high quality of their work.
• Empathy and stamina in collaboration with a broad range of stakeholders including customers, customer-facing teams, leaders and managers across the business and its cultural contexts.
• Familiarity with the characteristics of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• University degree required; master’s degree in economics, agricultural economics, development economics, business, finance, microfinance or a related subject is desired.
• Certification in a relevant topic (e.g. project management; process mapping; Six Sigma, microfinance or portfolio management) is a plus.

Language(s):

• English written and spoken fluency required
• French, Swahili or Portuguese is a plus

Technology:

• Proficiency with standard Microsoft Office software packages is required
• Experience with Tableau or other data visualization tools and approaches is a plus
• Experience in financial product development and/ or in development of digital and mobile tools for usage by call centers or field-based teams is a plus
• Ability to develop SQL queries and/ or experience with statistics packages is a plus

This position involves an estimated 30% to 50% business travel to other EEA countries of operation as well as occasional travel for department or functional workshops or representation of ENGIE Energy Access.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Creează un nou început în carieră cu ENGIE Traineeship Program!

Esti interesat de domeniul instalațiilor de gaze naturale sau a serviciilor tehnice termice, ai absolvit sau urmezi cursurile de master al unei facultăți specializate în Energetică și vrei să construiești o carieră de succes, atunci locul tău este în echipa noastră.

Cum ar trebui să fii?
•    O persoană analitică, pasionată de piața de energie regenerabilă; 
•    Deschis/ă la oportunitatea de a învăța și dezvolta abilități noi, în fiecare zi;
•    Lucrezi bine în echipă;
•    Vrei să pui în practică noțiunile pe care le-ai învățat în facultate;
•    Comunici ușor, chiar și în limba engleză;

Te recunoști în cele de mai sus?
Atunci hai în echipa de profesioniști ENGIE Romania!

Echipele noastre așteaptă colegi noi în București unde vei face parte dintr-un Program de Traineeship care va ajuta la creșterea și dezvoltarea ta profesională! 


Ce vei găsi la noi?
•    Oportunitatea dezvoltării profesionale în domeniul studiat;
•    Contract de muncă pe o perioadă de 12 luni, cu posibilitatea prelungirii ulterioare pe perioadă nedeterminată;
•    Cursuri și dezvoltare profesională continuă;
•    Flexibilitatea orarului, astfel ca tu să poți ajunge la examene și cursuri. 

Dacă cele de mai sus îți fac cu ochiul, înscrie-te în ENGIE Traineeship Program.

Tu esti energia viitorului!

Doar persoanele selectate vor fi invitate la interviu.
În cazul în care optați să ne transmiteți datele dumneavoastră cu scopul de a candida pentru poziția menționată în prezentul anunț, vă rugăm să luați cunoștință despre prevederile Notei de informare cu privire la prelucrarea datelor cu caracter personal ale candidaților, disponibile pe websiteul nostru. 

Despre ENGIE

Grupul de companii ENGIE Romania activează în următoarele domenii de activitate: distribuţie şi furnizare de gaze naturale, producție din surse regenerabile și furnizare de energie electrică, precum și soluții verzi și servicii tehnice pentru instalaţii de gaze naturale şi centrale termice. ENGIE Romania şi filialele sale deservesc un portofoliu de 2 milioane de clienţi, operează o reţea de distribuţie de circa 22.600 km, deţin o capacitate de producție din surse verzi de 121 MW şi au 4.300 de angajaţi.

Job responsibility

Safety at Work

• Ensures a safe working environment for himself, his colleagues and contractors while working on any equipment

• Ensures that there is a Permit to Work for each job as necessitated by the safety rules and associated Procedures.
• Ensures all Method Statements Work Instruction and Procedures are followed by himself and Contractors while undertaking any work.
• Ensures that all appropriate tools are available to ensure work can be carried out safely on equipment on all jobs at the plant.
• Points out any unsafe conditions to the I&C Lead Engineer or Shift Team Leader.

Maintenance Task Planning and Execution

• Completes all Work Orders generated in SAP as directed by the I&C Lead Engineer.
• Generates reports as necessary for the maintenance work done.
• Ensures that maintenance of all I&C equipment is in accordance with OEM Manuals and best practices for the equipment.
• Reviews I&C Maintenance Procedures and suggests improvements.
• Works to full potential and high quality of work.

Equipment Failure Trouble Shooting and Repair

• Supports the 24-hour operation by being regularly available for call-out at short notice.
• Attempts all possible means of reducing equipment downtime and ensuring high Plant availability
• Performs troubleshooting activities as necessary along with the I&C Lead Engineer and colleagues to determine failure conditions and rectifies the defects found
• Records and reports to the I&C Lead Engineer all rectification jobs undertaken.
• Works with Plant Operations Personnel for resolving problems encountered with I&C equipment under the guidance of the C&I Lead Engineer.

Reporting and Planning

• Discussed planned and unplanned jobs undertaken with the I&C Lead Engineer.
• Assists the I&C Engineer in planning daily jobs.

Use of Tools and Equipment

• Ensures appropriate tools and equipment are available at work sites and used while performing any job.
• Ensures that tools are in a safe and in good working order before use.
• Reports loss of tools or damage to any tools to the I&C Lead Engineer;
• Informes the I&C Lead Engineer of any requirements for tools.

Technical

• Good I&C engineering foundation and practical knowledge of how it applies to modern power plant and desalination plant processes.
• Practical experience of maintaining a wide range of I&C equipment gained through hands on experience and formal training
• Capable to ensure a safe working environment for himself and his colleagues while working on any equipment.
• Assume ownership of plant I&C equipment and strives to keep them in the best possible condition.
• Ability to carry out maintenance activities on a range of major engineering components and systems in accordance with OEM Manuals for the equipment.
• Organizing spares, tools and equipment to carry out maintenance activities.

• Performs troubleshooting activities as necessary to determine failure conditions and rectifies the defects found.
• Works with Plant Operations Personnel for resolving problems encountered with I&C equipment under the guidance of the I&C Lead Engineer.
• Be an active part of the maintenance team and help it to meet appropriate people and plant related performance measures
• Ability to carry out duties with minimum supervision
• Ability to work within a multi-cultural environment and with multi-disciplinary staff
• Practical knowledge of the isolation of plant.
• Knowledge of international health & safety working practices
• Computer literacy
• Good command of English Language 

Behavioral

• Good understanding of cultural differences that exist and ability to manage.
• Ability to be a strong team player
• Ability to be able to think clearly and respond calmly in emergency situations;
• Ability to maintain high levels of focused drive and energy, setting personally challenging goals.
• Good organizational skills and ability to work under pressure.
• Exceptional analytical and problem solving abilities
• Ability to work and interact with departments throughout the organization.
• Excellent communication and interpersonal skills.
• To work with integrity and a friendly approach.
• Able to protect company confidentiality.

Essential Educational Qualifications

Engineering degree

Job responsibility

Safety, Quality & Environment

• Perform all operational activities in line with the safety management system and environment management systems.
• Responsible to perform the duties as Designated Person and other duties in line with the implementation of safety rules.
• Provide monitoring for the ongoing maintenance jobs on assigned areas.
• Reporting of unsafe conditions and unsafe behaviors.
• Perform any tasks which may be assigned in the occurrence of any emergency under the Plant Emergency Response Procedure.

Plant Operations

• Conducts routine plant checks i.e. plant round ups and completion of log sheets.
• Perform operational actions under direction from the CRE (i.e. valve operation, switching on/off pumps or resetting the local alarms etc) to avoid any abnormal plant operations or to correct existing abnormalities.
• Perform the duties of stand in CRE whenever necessary.
• Prepares plant for start-ups in accordance with operations procedure.
• Performs plant shut down and extended shut down preservation of plant routines in accordance with operations procedure.
• Perform manual intervention actions during trip conditions and maintains close supervision to ensure safe run down of plant. 
• Practical application of safety rules performing safe plant isolations from the system to allow routine maintenance activities. De-isolates and restores plant equipment safely to the system. 
• Perform routine maintenance activity on the plant such as lube oil top-up in the absence of maintenance personnel.
• Support CRE during emergency situations.
• Carry out the sample analysis of the plant process steam water cycle in cases where Chemist is not on-site and on Demin water, distillate, potable water and other samples
• Monitors and evaluates performance of various plant systems and equipment.
• Responsible for maintaining safety and housekeeping of the plant.
• Initiates routine operational activities.

Maintenance activity

• Perform lube oil top up as required on plant equipment.
• Perform routine site inspections on routine basis to regular  update plant equipment status.
• Carry out dewatering routine in specified areas of the plant as required.
• Raising Work Orders Regarding Defects and Abnormal Conditions.
• Raise service request in CMMS system for defects coordinates with the Shift Team Leader for approval.
• Assistance to maintenance personnel to pinpoint equipment defects when necessary.
• Confirm the performance of the equipment after attending the defects.

Management of Plant Chemicals

• Responsible for changing over of chemical tanks.
• Responsible for ensuring that sufficient chemical tank levels are available for plant operations.

Maintaining Water Quality

• To ensure the export quality of potable water to meet with the WHO guide lines and potable water quality standards set in PWPA.

Policies & Procedures

• Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.

Technical

• Ability to demonstrate an understanding of Health, Safety and Environment Management procedures
• Understanding of Quality, Health, Safety and Environment management systems and safety rules
• Ability to demonstrate understanding and application of Operating Instructions and Procedures relating to the duties of a Field Engineer
• Demonstrate a practical understanding associated to the working principle of Gas Turbine, Steam turbine, HRSG, Desalination and a wide range of auxiliary plant.
• Ability to demonstrate safe and efficient local operation of the plant systems
• Ability to monitor the performance of the plant locally within a varying range of load conditions
• Start-up and shutdown of plant to current operating procedures
• Monitoring and Inspection of plant as per Operating Instruction’s
• Diagnosis of plant faults and ability to record defects using SAP.
• Awareness of the need for efficient operation of the plant to deliver high levels of commercial availability within environment limits.
• Effective liaison with the Control Room Engineer over plant operational issues.
• Ability to, and assist others to make decisions to resolve plant operational problems.
• Ability to conduct safe local plant isolations from the system.
• Ability to provide support to incidents in a range of situations.
• Conduct routine operating and maintenance activities such as oil change, filter cleaning etc.
• Communication and cooperation between the Maintenance and Operation teams.
• Working as part of a self managed shift team.
• Commercial awareness of PWPA and O&M.
• Good command of the English language.

Behavioral

• Good understanding of cultural differences that exist and ability to manage.
• Ability to be a strong team player
• Ability to be able to think clearly and respond calmly in emergency situations
• Ability to maintain high levels of focused drive and energy, setting personally challenging goals.
• Good organizational skills and ability to work under pressure.
• Exceptional analytical and problem solving abilities
• Ability to work and interact with departments throughout the organization.
• Excellent communication and interpersonal skills.
• To work with integrity and a friendly approach.
• Able to protect company confidentiality

Essential Educational Qualifications:

• An engineering related education to diploma level.

Desirable Qualifications and experience:

• Having knowledge and exposure of modern process operations.
• At least 3 years relevant experience
• Fire fighting.
• First –Aid

Job responsibility 

Safety at Work 

• Ensures a safe working environment for himself, his colleagues and contractors while working on any equipment. 

• Ensures that there is a Permit to Work for each job as necessitated by the safety rules and associated Procedures. 

• Ensures all Method Statements Work Instruction and Procedures are followed by himself and Contractors while undertaking any work. 

• Ensures that all appropriate tools are available to ensure work can be carried out safely on equipment on all jobs at the plant. 

• Points out any unsafe conditions to the Mechanical Engineer or Shift Team Leader. 

Maintenance Task Planning and Execution 

• Completes all Work Orders generated in CMMS as directed by the Lead Mechanical Engineers. 

• Ensures that maintenance of all mechanical equipment is in accordance with OEM Manuals and best practises for the equipment. 

• Works to full potential and  produces high quality of work. 

Equipment Failure Trouble Shooting and Repair 

• Supports the 24-hour operation by being regularly available for call-out at short notice. 

• Attempts all possible means of reducing equipment downtime and ensuring high Plant availability. 

• Records and reports to the Mechanical Engineer all rectification jobs undertaken. 

Reporting and Planning 

• Discuss planned and unplanned jobs undertaken with the Mechanical Engineer. 

Use of Tools and Equipment 

• Ensures appropriate tools and equipment are available at work sites and used while performing any job. 

• Ensures that tools are in a safe and in good working order before use. 

• Reports loss of tools or damage to any tools to the Lead Mechanical Engineers. 

• Informs the Mechanical Engineer of any requirements for tools. 

Technical  

• Good mechanical engineering foundation and practical knowledge of how it applies to modern power plant and desalination plant processes. 

• Practical experience of maintaining a wide range of rotating and static equipment gained through hands on experience and formal training 

• Capable to ensure a safe working environment for himself and his colleagues while working on any equipment. 

• Assume ownership of plant mechanical equipment and strives to keep them in the best possible condition. 

• Ability to carry out maintenance activities on a range of major engineering components and systems in accordance with OEM Manuals for the equipment. 

• Organizing spares, tools and equipment to carry out maintenance activities 

• Performs troubleshooting activities as necessary to determine failure conditions and rectifies the defects found. 

• Works with Plant Operations Personnel for resolving problems encountered with mechanical equipment under the guidance of the Lead Mechanical Engineers. 

• Be an active part of the maintenance team and help it to meet appropriate people and plant related performance measures. 

• Ability to carry out duties with minimum supervision. 

• Ability to work within a multi-cultural environment and with multi-disciplinary staff. 

• Practical knowledge of the isolation of plant. 

• Knowledge of international health & safety working practices  

• Computer literacy 

• Good command of English Language   

Behavioral 

• Good understanding of cultural differences that exist and ability to manage. 

• Ability to be a strong team player; 

• Ability to be able to think clearly and respond calmly in emergency situations; 

• Ability to maintain high levels of focused drive and energy, setting personally challenging goals. 

• Good organizational skills and ability to work under pressure. 

• Exceptional analytical and problem solving abilities 

• Ability to work and interact with departments throughout the organization. 

• Excellent communication and interpersonal skills. 

• To work with integrity and a friendly approach.  

• Able to protect company confidentiality. 

Essential Educational Qualifications 

• An engineering related education to diploma level in Mechanical. 

Desirable Qualifications and experience:  

• At least 3 years of relevant experience.  

• Previous employment will have provided experience at a similar level and status within the discipline of Mechanical maintenance. 

• Preferably should have practical knowledge and exposure of Gas Turbine technology and multistage Desalination plant. 

• Trained in emergency fire fighting. 

• First Aid trained.