Site Services Engineer - Stublach Gas Storage Facility, Cheshire, UK
 

About the Role

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes. We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality. 

Key Responsibilities:

• Safety, Health & Environment:

  • Perform tasks safely, adhering to safety rules, procedures, and regulations.
  • Manage civils and grounds maintenance activities, ensuring compliance with CDM regulations.
  • Report all incidents and participate in safety forums and compliance meetings.
  • Lead investigations into estates/land management/civils maintenance incidents.

• Operations:

  • Maintain and manage buried services drawings and interfaces for civils-based work activities.
  • Oversee the maintenance of buildings, roads, fencing, drainage, and landscaping.
  • Act as the key contact for landowner and tenant farmer interactions.
  • Support engineering and maintenance teams with civils-based issues.
  • Manage site contracts, including landscaping, civils/buildings maintenance, and more.
  • Handle local authority planning interactions and compliance requirements.
  • Manage CAPEX projects, from scope definition to completion.
  • Ensure contractor welfare facilities are well-maintained.
  • Oversee Legionella Control across buildings, ensuring compliance and conducting regular checks.

Qualifications and Experience:

• Degree in Civils, Construction, or Land Management.
• SSSTS or SMSTS qualification (desirable).
• Experience using CAT & Genny to locate existing services (EUSR Category 1 desirable).

Competencies:

• Collaborating: Develops partnerships with colleagues, customers, and suppliers.
• Commercial: Understands market implications and business value.
• Contributing: Generates transformative ideas.
• Delivering: Drives best practices and continuous improvement.
• Developing: Cultivates future leaders and successors.
• Influencing: Influences industry for business benefits.

Reporting:

• Reports to: Engineering Manager
• Direct Reports: None

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need. To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

Are you a marketing enthusiast with a degree in Marketing or a related discipline? We're looking for a talented individual to join our dynamic team on a 12 month fixed term contract. As a Digital and Marketing Lead, you will bring your expertise and creativity to drive our marketing initiatives forward.

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Role

You will support and optimise marketing communications for ENGIE’s B2B supply business across digital channels, engaging existing and prospective customers. 

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Deploy email marketing communications using Salesforce Marketing Cloud for new business development and existing customer campaigns.
• Update and improve the ENGIE Energy Supply website.
• Advise on best practice digital marketing activities, staying updated with Google and social media guidelines.
• Enhance SEO rankings and organic website traffic.
• Manage digital channels and assets, improving usability, content, data capture, and conversion.
• Plan and execute end-to-end digital marketing campaigns.
• Develop reporting dashboards to measure campaign performance.
• Support outbound sales campaigns with data procurement.
• Monitor and report on competitors' digital marketing strategies.
• Deploy PPC and social media marketing campaigns.

Knowledge and Skills:

• Experience with Salesforce Marketing Cloud, SEO reporting tools (Google Search Console, SEMRush), digital ad platforms (Google Ads, LinkedIn Ads), and web content management systems (WordPress preferred).
• Ability to communicate complex analytics and marketing performance metrics.
• Excellent collaboration skills and Microsoft Office proficiency.
• Understanding of Matomo web analytics.

Experience/Qualifications:

• Experience in a marketing function, preferably digital and analytics.
• Experience with integrated marketing automation and CRM systems.
• Stakeholder management experience.
• Energy services and market knowledge beneficial but not essential.
• Degree in Marketing or related discipline.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.  This role is available as a full-time position or can be tailored to a 4-day week for the right candidate.

To apply, please submit your CV detailing your experience.

First Hydro Company is one of the UK's most dynamic electricity generators, responsible for the management and operation of the pumped storage plants at Dinorwig and Ffestiniog in the Snowdonia region of Wales. We are part of ENGIE, a global leader in low-carbon energy and services. Our team is united by the shared purpose of leading the energy transition, with expertise in renewable energy, flexibility, and client services.

Purpose of the role

As a Production Assistant, you will play a crucial role in supporting craft workers, maintaining housekeeping, performing routine manual tasks, and assisting with environmental responsibilities. You will use computerised systems to record and report any defects and operate various equipment such as forklift trucks, cranes, and MEWPS. Your role is vital in reducing the likelihood of costly breakdowns and improving the overall reliability and safety of plant and personnel.

You will typically work around 39 hours a week, with occasional additional hours, weekends, or nights to coordinate work with other departments and minimise downtime. You may also be required to work on other FHC sites, such as Dinorwig Power Station

Key Responsibilities:

• Assist electrical/mechanical craft workers, technicians, craft operators, riggers, and scaffolders.
• Maintain housekeeping in all areas of power station buildings, plant, and equipment.
• Perform routine manual tasks associated with craft activities, minor repairs, and basic use of workshop power equipment.
• Manage hazardous waste skips, waste solvent storage, lakes and water courses, and legionella monitoring.
• Observe plant and take readings/records.
• Carry out main and auxiliary plant inspections.
• Operate forklift trucks, MEWPS, cranes, hoists, and winches.
• Keep records of activities carried out in the works management system.
• Hold safety responsibilities as a Person under National Grid Company Safety Rules.

Knowledge and Skills:

• Practical knowledge of industrial safety.
• Knowledge of EH&S legislation, including LOLER and PUWER.
• Basic rigging, lifting, and scaffolding operations knowledge.
• IT skills to manage the computerised work activity management system.
• Accuracy and attention to detail.
• Effective communication skills at all levels.

How to Apply: If you are interested in this exciting opportunity to contribute to the energy transition and work in a dynamic environment, please apply with your CV and cover letter.

Role

Are you passionate about sustainability and renewable energy? Do you thrive in a dynamic B2B environment? Join our team as a Direct Sales - New Business Development Manager and play a pivotal role in identifying and securing new business opportunities within the B2B energy market.

Your mission will be to build and maintain strong client relationships while achieving ambitious sales targets.

This role will be assigned to our Leeds office, where the successful candidate will be based two days per week.   On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Key Accountabilities:

• Prospect Development: Identify and engage with businesses committed to sustainability and renewable energy. Utilize networking events, industry conferences, and digital platforms to connect with potential clients.
• Utilisation of AI Tools: Leverage AI tools like Co-pilot to enhance prospecting efforts, analyse market data, identify leads, and gain insights into target companies’ sustainability initiatives.
• Client Relationship Management: Build and maintain strong, long-lasting relationships with new and existing clients. Foster new connections with prospective clients.
• Sales Strategy: Implement effective sales strategies to achieve ENGIE Energy Supply’s targets and expand our client base.
• Proposal Development: Prepare and deliver persuasive sales presentations and proposals to prospective clients.
• Contract Negotiation: Negotiate contracts and close agreements to maximize profits.
• Collaboration: Work closely with the sales team to develop lead generation strategies and with the operations team to ensure client satisfaction. Attend and present at relevant events and conferences.
• Reporting: Provide regular reports on sales activity, pipeline status, and forecasts to senior management.

Experience and Skills:

• Experience in the UK Energy Market, particularly in Retail.
• Proven experience in sales techniques and optimization across various segments.
• Strong analytical skills and proficiency in Microsoft Office tools.
• Proven ability to manage customer relationships.
• Excellent planning and development skills.
• Time management and motivational skills
• Strong presentation and report-writing skills.
• Ability to resolve complex issues.

Qualifications:

• Degree level or equivalent.
• Experience in a similar role within the Energy Market.

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients, ensuring efficiency and excellence.  If you are passionate about driving results we would love to hear from you.

You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders.  Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Key Responsibilities

• Lead a team to deliver collections strategies and achieve departmental and company targets.
• Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.
• Monitor and report on collections performance, trends, and outstanding balances. Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.
• Foster team communication, identify knowledge gaps, and drive cross-training and development.
• Collaborate with other teams to improve performance and customer experience.
• Manage attendance, performance, and conduct issues within the team.
• Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.
• Ensure compliance with relevant regulations, internal policies, and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.
• Plan and manage the day-to-day productivity of the team.
• Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
• Maintain and review process documentation to ensure continuous improvement and accuracy.

Knowledge and Skills

• Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.
• Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.
• Proficiency in Microsoft Office.
• Ability to balance collections objectives with maintaining positive customer relationships.
• Strong organizational skills and ability to produce accurate work within tight deadlines.
• Self-management and drive to achieve continuous improvements.

Experience

• Previous collections/recoveries/contact centre experience.
• Experience in a similar role within the Energy sector is desirable.
• Previous Team Leader/Manager experience is beneficial.

Qualifications

• GCSE Maths and English Grade C (or equivalent) or above.
• Degree level (or equivalent) is preferable.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

Are you ready to lead a transformative project at First Hydro Company?  We are seeking a dynamic professional to plan, implement, and deliver the KKS roll out project.  This pivotal role ensures seamless integration with our existing systems and precise plant identification.   As the key contact and subject matter expert, you will handle all KKS queries from both internal and external stakeholders

On offer is a competitive salary and benefits package.

This is a fixed term contract to March 2028

About Us

First Hydro Company is one of the UK’s most dynamic electric generators, responsible for the management and operation of the pumped storage plants at Dinorwig and Ffestiniog in the Snowdonia region of North Wales

Purpose of Job: 

To plan, implement, and deliver the KKS roll out project at First Hydro Company, ensuring integration with existing systems and plant identification. Act as the key contact and subject matter expert for all KKS queries from internal and external stakeholders.

Key Accountabilities:

1. Governance:
   • Conduct an independent gap analysis to ensure alignment with VGB-S-811-01-2018-EN KKS.
   • Develop and manage a Project Plan based on the gap analysis findings.
   • Review and update First Hydro Company Management Procedures related to KKS.
   • Develop and own a RACI matrix for KKS adoption.

2. Development and Maintenance of Master KKS Listing:
   • Determine applicable projects and collate an overview.
   • Lead the development of a revision-controlled Master KKS Listing and associated database.
   • Develop a process for future updates and integration into management systems.

3. Act as Key Contact:
   • Chair KKS steering group meetings.
   • Provide recommendations and act as the subject matter expert on KKS compliance.
   • Serve as the key contact for KKS-related queries.

4. Standardisation of Plant Referencing:
   • Ensure standardisation of KKS referencing across all projects.
   • Perform quality checks and develop processes to prevent human error.
   • Develop a process for generating KKS codes for ad hoc projects.

5. Archiving of PRA:
   • Support the archiving of historical plant referencing conventions within applicable systems.

6. Management Process:
   • Develop guidance documents and review existing procedures.
   • Create templates for future use and lead continual improvements.

Knowledge and Skills:

• Excellent organisational skills and attention to detail.
• Understanding of project lifecycles and management processes.
• Strong customer focus, influencing skills, and ability to motivate others.
• Commercial awareness and excellent IT and presentation skills.
• Effective communication and interpersonal skills.
• Team player with a commitment to technical excellence and results orientation.

Experience:

• Operational experience and plant familiarisation.
• Understanding of power station processes and auditing experience.
• Proven ability to deliver projects on time.

Qualifications:

• Essential: Degree in Engineering discipline.
• Desirable: IOSH Working Safely certification.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for

all employees.  In the event you do not meet all the requirements, we encourage you to

apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

Exciting Opportunity: Structured Power Trader (LONDON)

About Engie: 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the Role: 

Within GEMS’ Business Unit, the Business Platform GEM UK (‘BP UK’) is a highly skilled team of 50+ people developing and managing assets and portfolios related to power, gas and environmental products in the UK markets, actively supporting the country’s ambitious path to a net zero economy.  

We are looking for someone to Develop the BP UK structured power trading activities, focusing specifically on power interconnector trading and other structured products including VPS, VBS and CSSO 

Key Responsibilities:

• Responsible for power interconnector trading and other structured products 
• Drive the exotic products (non-linear) scope of the trading desk 
• Ensure business continuity: back-up other trading desks within the Business Platform 
• Daily P&L estimation and validation 
• Trade and maximize the value of the trading positions 
• Share knowledge and tools with team members on the trading desk  
• Respect the compliance rules and trading handbooks 
• Respect the risk framework (market and credit risk) 
• Develop and implement data driven and automated trading strategies 
• Stay ahead by creating and testing innovative approaches 

Requirements:

• 2 to 5 years of demonstrable power structured products trading experience, preferably with power interconnectors and non-linear energy products 
• Business development capabilities 
• Knowledge of UK power and gas markets 
• Pricing, negotiation, risk management, curve marking 
• Ability to contribute to complex projects, with many stakeholders 
• Ability to explain and convey messages related to market activities 

Qualifications:

• Master, Engineering degree or Business School with a substantial quantitative content 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

NEW OPPORTUNITY: UK Settlements Analyst – London

About Us:

ENGIE is a leader in sustainable energy supply and services. We are united by our purpose of delivering the energy transition and leaving the legacy of a greener future for everyone.

Our purpose is to accelerate the transition towards a net zero economy through reduced energy consumption and more environmentally friendly solutions, reconciling economic performance with a positive impact on people and the planet.

Purpose of the job: 

The Settlements Analyst is responsible for working with colleagues to maintain the Back Office function for EUM’s UK trading activities. This includes the development, maintenance and use of an effective system for settlement, payment, validation, and provision of month end reporting information. The Settlements Analyst is also expected to contribute to developing and maintaining a reputation for the Back Office as a provider of accurate, efficient and timely information to its internal and external stakeholders, which include Finance teams within ENGIE, counterparty Back Offices, Risk Management teams and Group Reporting. The team provides full Back Office services for:

• commodities (including Power, Gas, Foreign Exchange, Emissions, Renewables/green products such as REGOs and RGGOs)
• instruments (including Forwards, Futures, Financial Commodity Swaps, Financial FX Swaps) within UK and European Traded Markets.
• Standard and complex contract structures including GTMA, NBP, EFET, ISDA, Exchange Rules, imbalances with TSOs and Power Purchase Agreements (PPAs).

Key Accountabilities:

• Validation and Confirmation of transactions across a wide range of commodity markets and with trading counterparties (internal and external) for all UK trading activities. This includes trades executed on exchanges and Over the Counter (OTC) directly with counterparties under various contract structures. Maintain a system for tracking outstanding confirmations and liaise with counterparties to ensure all outstanding confirmations are received.
• Invoicing: Accurate preparation and validation of commodity invoices, associated fees (including broker fees, gas shipping and transportation charges) and some ancillary services.
• Daily cash margining process: agree daily cash margin (also referred to as cash collateral) exposures with trading counterparties. This is a time sensitive process that involves daily payments by set deadlines and being proactive in following up if there are late responses and/or mismatches.
• Query Resolution: Have a thorough understanding of commodities and contract structures traded to successfully resolve queries from internal and external counterparties.
• Compliance control: Review deals from a compliance and control point of view and flag up for corrective action (e.g. errors and breaches by traders)
• Financial Control: Liaise with colleagues in the wider business to ensure cash settlement occurs and follow up late payments with counterparties where necessary.
• Internal Control, Best Practise and Audit: Develop and maintain clear and logical administrative processes with efficient audit trails. Assist with audit queries as and when they arise. Strive to develop the Back Office as an area of “Best Practise”.
• Financial and Trading Reporting: Ensure all required information is provided under agreed deadlines to various users including:
• Finance teams - for cash forecasting, gross margin reporting and month end reporting
• Risk Management- for trading reports
• Wider areas of the business for ad-hoc analysis
• Compliance with Contractual Terms: Ensure all Back Office processes are carried out in accordance with contractual obligations.
• Regulatory reporting: support Back Office team with regulatory reporting (REMIT, EMIR etc)

Experience and qualifications:

• At least 2 years’ experience in a Back Office environment within the UK/European energy industry
• Experience with an ETRM system for the energy industry such as Orchestrade (OT) is a plus
• Strong knowledge of MS Office (candidates with coding skills will be considered favourably, e.g., VBA, Python, SQL, Power BI, advanced MS Excel etc)
• Experience in back office process automation and digitalization.
• Experience in large scale systems projects / or equivalent project work.
• Awareness of UK VAT rules (not essential but desirable)

Skills and behavioural capabilities:

• Self-driven, proactive, and able to work without direct supervision at times
• Ability to work to tight deadlines and under pressure
• Focus on automation and eliminating manual/inefficient processes.
• Demonstrated ability to work effectively in a small team environment
• Numerical, with high attention to detail
• Clear and confident communication style, with customer focus.
• Outcome and solution focussed.
• Adaptable to change

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

Join our dynamic team at ENGIE as we strive to deliver excellent customer outcomes and maintain a low overdue position in our Energy Supply division. We are seeking a dedicated Credit Control & Collections Associate to help us achieve these goals.

This is a hybrid role to be based in our Leeds office.  On offer is a competitive salary and benefits package.

Role Overview:
As a Credit Control & Collections Associate, you will carry out transactional work such as account reviews to resolve non-payment of energy bills. You will also handle tasks involving internal and external stakeholders, and ad hoc requests within the Energy Supply division. Your role will involve analysing debt to drive good customer outcomes and improve payer performance.

Key Accountabilities:

• Adhere to internal processes and risk frameworks.
• Produce and maintain weekly reports on accounts in arrears.
• Chase payments via telephone, email, and letters.
• Ensure timely payment of debts.
• Reconcile accounts and resolve customer disputes.
• Conduct regular account reviews to maximize cash collection and reduce aged debt.
• Liaise with internal stakeholders within the Energy Supply Division.
• Manage the Debt Collection process with external parties.
• Handle ad-hoc requests and manage administrative duties.

Experience & Qualifications:

• Minimum 1 year of credit control experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Accurate, efficient, and organised with the ability to prioritise tasks.
• Professional, confident, and diplomatic when liaising with others.
• Intermediate to strong Microsoft Excel skills.
• Proficiency in Microsoft Office.
• Proven ability to succeed in a complex and dynamic environment.
• Energy industry knowledge (desirable).
• GCSE English - Grade C and above (or equivalent)
• GCSE Maths - Grade C and above (or equivalent)

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

Digital Workplace Analyst – LEEDS (Permanent)

Company Overview:

ENGIE is a global leader in low-carbon energy supply and services. With over 100,000 employees worldwide, we are committed to accelerating the transition to a carbon-neutral world through energy-efficient and environmentally friendly solutions. In the UK, we have been active for over 20 years, investing in renewable energy and storage while supplying energy to organizations of all sizes. Join us in shaping the future of responsible business and making a positive impact on people and the planet.

Role Overview:

The Digital Workplace Analyst will provide remote and on-site assistance to IT service users, acting as the main point of contact for managing digital workplace incidents and service requests. This role ensures the delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications.

Key Responsibilities:

• Provide remote and desk-side support to employees regarding IT services.
• Log all calls in the IT Service Management tool for accurate statistics and analysis.
• Coordinate with the Group Service Desk for timely incident and service request management.
• Monitor ticket queues, identify trends, and escalate major incidents or problems as needed.
• Share knowledge and participate in meetings to ensure excellent customer experience.
• Provide advice and guidance to customers and liaise with third parties on support issues.
• Maintain up-to-date documentation (technical notes, incident resolution notes, etc.).
• Support videoconferencing facilities and meeting room functionality across the UK estate.
• Troubleshoot basic networking issues, including cabling and patching.
• Troubleshoot hardware and software problems for desktops/laptops and printers.
• Procure and deploy laptop/desktop and mobile devices according to group standards.
• Install, configure, support, and troubleshoot software applications and services.
• Ensure the CMDB/Asset Database is up to date regarding user allocation and asset retrieval.
• Process requests for Starters, Leavers, and Movers and associated user account management activities.
• Ensure user accounts are deployed and configured correctly according to group standards.
• Keep digital workplace information and reports up to date.
• Assist with ad-hoc tasks to ensure a high level of support for users.

Knowledge and Skills:

• Excellent knowledge of Digital Workplace technologies and support activities.
• Good knowledge of Audio Visual and meeting room technologies.
• Understanding of Cyber Security principles and ITIL concepts.
• Ability to meet deadlines and cope with pressure.
• Strong problem-solving skills and a proactive approach.

Experience:

• Experience in providing IT technical support within a support function.
• Coordinating and delivering IT services through Managed Services arrangements.
• Experience dealing with stakeholders in a customer service setting.

Qualifications:

• A-levels or equivalent, or suitable experience.
• Desirable: Appropriate desktop management qualifications (e.g., Microsoft Certified Partner).

How to Apply:

If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need. To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.