As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients, ensuring efficiency and excellence.  If you are passionate about driving results we would love to hear from you.

You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders.  Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Key Responsibilities

• Lead a team to deliver collections strategies and achieve departmental and company targets.
• Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.
• Monitor and report on collections performance, trends, and outstanding balances. Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.
• Foster team communication, identify knowledge gaps, and drive cross-training and development.
• Collaborate with other teams to improve performance and customer experience.
• Manage attendance, performance, and conduct issues within the team.
• Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.
• Ensure compliance with relevant regulations, internal policies, and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.
• Plan and manage the day-to-day productivity of the team.
• Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
• Maintain and review process documentation to ensure continuous improvement and accuracy.

Knowledge and Skills

• Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.
• Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.
• Proficiency in Microsoft Office.
• Ability to balance collections objectives with maintaining positive customer relationships.
• Strong organizational skills and ability to produce accurate work within tight deadlines.
• Self-management and drive to achieve continuous improvements.

Experience

• Previous collections/recoveries/contact centre experience.
• Experience in a similar role within the Energy sector is desirable.
• Previous Team Leader/Manager experience is beneficial.

Qualifications

• GCSE Maths and English Grade C (or equivalent) or above.
• Degree level (or equivalent) is preferable.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

Are you ready to lead a transformative project at First Hydro Company?  We are seeking a dynamic professional to plan, implement, and deliver the KKS roll out project.  This pivotal role ensures seamless integration with our existing systems and precise plant identification.   As the key contact and subject matter expert, you will handle all KKS queries from both internal and external stakeholders

On offer is a competitive salary and benefits package.

This is a fixed term contract to March 2028

About Us

First Hydro Company is one of the UK’s most dynamic electric generators, responsible for the management and operation of the pumped storage plants at Dinorwig and Ffestiniog in the Snowdonia region of North Wales

Purpose of Job: 

To plan, implement, and deliver the KKS roll out project at First Hydro Company, ensuring integration with existing systems and plant identification. Act as the key contact and subject matter expert for all KKS queries from internal and external stakeholders.

Key Accountabilities:

1. Governance:
   • Conduct an independent gap analysis to ensure alignment with VGB-S-811-01-2018-EN KKS.
   • Develop and manage a Project Plan based on the gap analysis findings.
   • Review and update First Hydro Company Management Procedures related to KKS.
   • Develop and own a RACI matrix for KKS adoption.

2. Development and Maintenance of Master KKS Listing:
   • Determine applicable projects and collate an overview.
   • Lead the development of a revision-controlled Master KKS Listing and associated database.
   • Develop a process for future updates and integration into management systems.

3. Act as Key Contact:
   • Chair KKS steering group meetings.
   • Provide recommendations and act as the subject matter expert on KKS compliance.
   • Serve as the key contact for KKS-related queries.

4. Standardisation of Plant Referencing:
   • Ensure standardisation of KKS referencing across all projects.
   • Perform quality checks and develop processes to prevent human error.
   • Develop a process for generating KKS codes for ad hoc projects.

5. Archiving of PRA:
   • Support the archiving of historical plant referencing conventions within applicable systems.

6. Management Process:
   • Develop guidance documents and review existing procedures.
   • Create templates for future use and lead continual improvements.

Knowledge and Skills:

• Excellent organisational skills and attention to detail.
• Understanding of project lifecycles and management processes.
• Strong customer focus, influencing skills, and ability to motivate others.
• Commercial awareness and excellent IT and presentation skills.
• Effective communication and interpersonal skills.
• Team player with a commitment to technical excellence and results orientation.

Experience:

• Operational experience and plant familiarisation.
• Understanding of power station processes and auditing experience.
• Proven ability to deliver projects on time.

Qualifications:

• Essential: Degree in Engineering discipline.
• Desirable: IOSH Working Safely certification.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for

all employees.  In the event you do not meet all the requirements, we encourage you to

apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

Exciting Opportunity: Structured Power Trader (LONDON)

About Engie: 

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

About the Role: 

Within GEMS’ Business Unit, the Business Platform GEM UK (‘BP UK’) is a highly skilled team of 50+ people developing and managing assets and portfolios related to power, gas and environmental products in the UK markets, actively supporting the country’s ambitious path to a net zero economy.  

We are looking for someone to Develop the BP UK structured power trading activities, focusing specifically on power interconnector trading and other structured products including VPS, VBS and CSSO 

Key Responsibilities:

• Responsible for power interconnector trading and other structured products 
• Drive the exotic products (non-linear) scope of the trading desk 
• Ensure business continuity: back-up other trading desks within the Business Platform 
• Daily P&L estimation and validation 
• Trade and maximize the value of the trading positions 
• Share knowledge and tools with team members on the trading desk  
• Respect the compliance rules and trading handbooks 
• Respect the risk framework (market and credit risk) 
• Develop and implement data driven and automated trading strategies 
• Stay ahead by creating and testing innovative approaches 

Requirements:

• 2 to 5 years of demonstrable power structured products trading experience, preferably with power interconnectors and non-linear energy products 
• Business development capabilities 
• Knowledge of UK power and gas markets 
• Pricing, negotiation, risk management, curve marking 
• Ability to contribute to complex projects, with many stakeholders 
• Ability to explain and convey messages related to market activities 

Qualifications:

• Master, Engineering degree or Business School with a substantial quantitative content 

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.
 

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.
 

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.
 

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.
 

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.
 

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.
 

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

NEW OPPORTUNITY: UK Settlements Analyst – London

About Us:

ENGIE is a leader in sustainable energy supply and services. We are united by our purpose of delivering the energy transition and leaving the legacy of a greener future for everyone.

Our purpose is to accelerate the transition towards a net zero economy through reduced energy consumption and more environmentally friendly solutions, reconciling economic performance with a positive impact on people and the planet.

Purpose of the job: 

The Settlements Analyst is responsible for working with colleagues to maintain the Back Office function for EUM’s UK trading activities. This includes the development, maintenance and use of an effective system for settlement, payment, validation, and provision of month end reporting information. The Settlements Analyst is also expected to contribute to developing and maintaining a reputation for the Back Office as a provider of accurate, efficient and timely information to its internal and external stakeholders, which include Finance teams within ENGIE, counterparty Back Offices, Risk Management teams and Group Reporting. The team provides full Back Office services for:

• commodities (including Power, Gas, Foreign Exchange, Emissions, Renewables/green products such as REGOs and RGGOs)
• instruments (including Forwards, Futures, Financial Commodity Swaps, Financial FX Swaps) within UK and European Traded Markets.
• Standard and complex contract structures including GTMA, NBP, EFET, ISDA, Exchange Rules, imbalances with TSOs and Power Purchase Agreements (PPAs).

Key Accountabilities:

• Validation and Confirmation of transactions across a wide range of commodity markets and with trading counterparties (internal and external) for all UK trading activities. This includes trades executed on exchanges and Over the Counter (OTC) directly with counterparties under various contract structures. Maintain a system for tracking outstanding confirmations and liaise with counterparties to ensure all outstanding confirmations are received.
• Invoicing: Accurate preparation and validation of commodity invoices, associated fees (including broker fees, gas shipping and transportation charges) and some ancillary services.
• Daily cash margining process: agree daily cash margin (also referred to as cash collateral) exposures with trading counterparties. This is a time sensitive process that involves daily payments by set deadlines and being proactive in following up if there are late responses and/or mismatches.
• Query Resolution: Have a thorough understanding of commodities and contract structures traded to successfully resolve queries from internal and external counterparties.
• Compliance control: Review deals from a compliance and control point of view and flag up for corrective action (e.g. errors and breaches by traders)
• Financial Control: Liaise with colleagues in the wider business to ensure cash settlement occurs and follow up late payments with counterparties where necessary.
• Internal Control, Best Practise and Audit: Develop and maintain clear and logical administrative processes with efficient audit trails. Assist with audit queries as and when they arise. Strive to develop the Back Office as an area of “Best Practise”.
• Financial and Trading Reporting: Ensure all required information is provided under agreed deadlines to various users including:
• Finance teams - for cash forecasting, gross margin reporting and month end reporting
• Risk Management- for trading reports
• Wider areas of the business for ad-hoc analysis
• Compliance with Contractual Terms: Ensure all Back Office processes are carried out in accordance with contractual obligations.
• Regulatory reporting: support Back Office team with regulatory reporting (REMIT, EMIR etc)

Experience and qualifications:

• At least 2 years’ experience in a Back Office environment within the UK/European energy industry
• Experience with an ETRM system for the energy industry such as Orchestrade (OT) is a plus
• Strong knowledge of MS Office (candidates with coding skills will be considered favourably, e.g., VBA, Python, SQL, Power BI, advanced MS Excel etc)
• Experience in back office process automation and digitalization.
• Experience in large scale systems projects / or equivalent project work.
• Awareness of UK VAT rules (not essential but desirable)

Skills and behavioural capabilities:

• Self-driven, proactive, and able to work without direct supervision at times
• Ability to work to tight deadlines and under pressure
• Focus on automation and eliminating manual/inefficient processes.
• Demonstrated ability to work effectively in a small team environment
• Numerical, with high attention to detail
• Clear and confident communication style, with customer focus.
• Outcome and solution focussed.
• Adaptable to change

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

If you are passionate about operational excellence and eager to contribute to the energy sector, we want to hear from you. At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

Join our dynamic team at ENGIE as we strive to deliver excellent customer outcomes and maintain a low overdue position in our Energy Supply division. We are seeking a dedicated Credit Control & Collections Associate to help us achieve these goals.

This is a hybrid role to be based in our Leeds office.  On offer is a competitive salary and benefits package.

Role Overview:
As a Credit Control & Collections Associate, you will carry out transactional work such as account reviews to resolve non-payment of energy bills. You will also handle tasks involving internal and external stakeholders, and ad hoc requests within the Energy Supply division. Your role will involve analysing debt to drive good customer outcomes and improve payer performance.

Key Accountabilities:

• Adhere to internal processes and risk frameworks.
• Produce and maintain weekly reports on accounts in arrears.
• Chase payments via telephone, email, and letters.
• Ensure timely payment of debts.
• Reconcile accounts and resolve customer disputes.
• Conduct regular account reviews to maximize cash collection and reduce aged debt.
• Liaise with internal stakeholders within the Energy Supply Division.
• Manage the Debt Collection process with external parties.
• Handle ad-hoc requests and manage administrative duties.

Experience & Qualifications:

• Minimum 1 year of credit control experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Accurate, efficient, and organised with the ability to prioritise tasks.
• Professional, confident, and diplomatic when liaising with others.
• Intermediate to strong Microsoft Excel skills.
• Proficiency in Microsoft Office.
• Proven ability to succeed in a complex and dynamic environment.
• Energy industry knowledge (desirable).
• GCSE English - Grade C and above (or equivalent)
• GCSE Maths - Grade C and above (or equivalent)

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

Are you passionate about sustainability and renewable energy? Do you thrive in a dynamic B2B environment? Join our team at ENGIE as a Mid-Market Account Manager and help us drive the future of energy.

Role Overview:
Your mission will be to sell electricity and gas supply contracts to Business Accounts customers and prospects, providing ongoing account management support to maximise value.

You will support a number of Internal Account Managers to ensure targets are met and procedures adhered to.

Key Accountabilities:

• Negotiate gas and electricity supply contracts (new business and renewals) directly with customers.
• Build long-term profitable relationships with third-party intermediaries.
• Identify and develop new opportunities to achieve personal and team targets.
• Manage a personal portfolio of customer accounts, ensuring data accuracy.
• Engage and manage new business and renewal portfolios.
• Negotiate complex products and provide ongoing account management support.
• Face-to-face engagement with TPIs on a quarterly basis.
• Support a team of Internal Account Managers and ensure team targets are met.
• Collaborate with colleagues to ensure effective contract operations.
• Ensure accurate customer take-on and adherence to internal processes.

Knowledge and Skills:

• Strong numerical, analytical, and IT skills (proficient in Microsoft Word and Excel).
• Excellent verbal and written communication skills.
• Commercial awareness and planning skills.
• Ability to resolve complex issues and deploy negotiation skills.
• Competent phone manner and problem-solving abilities.

Experience:

• Previous sales experience and industry experience.
• Experience selling through third-party agents.
• Proven ability to manage customer relationships and optimise sales techniques.

Qualifications:

• Degree level or equivalent.
• Experience in a similar role within the Energy Market.

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

About Us

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality

Role

We are seeking a proficient Debt Recoveries Associate on a 6 month fixed term contract basis to oversee the collection of overdue payments in accordance with both internal and external legal procedures.  The job holder will work to deliver a seamless and efficient process for all stakeholders involved.  

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.  On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities:

• Management of accounts through our internal debt recovery process ensuring accurate handover to our DCA’s
• Where required, engage with customers to either collect full payment, or establish a payment plan in line with internal procedures. 
• Liaise with internal / external stakeholders to reduce aged debt
• Liaise with internal / external stakeholders to resolve queries
• Negotiate and prepare payment plans. Actively monitor and manage any defaults until completion.
• Active management of allocated tickets ensuring accurate housekeeping and data accuracy
• Active management of write off process in line with DLoA’s
• Management of spreadsheets
• Creation of legal packs
• Supporting with management of customers in insolvency and creating landlord letters where required
• Assisting the disconnections team providing ticketing/phone support when required.

Experience and skills

• Proven credit control experience (min 1 year)
• Debt recover knowledge (desirable)
• Exceptional attention to detail
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team prioritising tasks as needed
• Proficiency in MS Excel (Intermediate) and other MS Office suite applications
• Ability to work in a fast paced and complex environment
• Energy industry experience desired

Qualifications: 

• GCSE English Grade C and above or equivalent
• GCSE Mathematics Grade C and above or equivalent 

 Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees.  In the event you do not meet all the requirements above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.