The Role:

This position is responsible for performing complex research and resolution on client accounts; including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues. This position will be responsible for working with utility companies directly and client indirectly.

Role Responsibilities:

• Responsible for finding and resolving errors on utility bills being routed for payment.
• Collaborating with vendors and/or clients to investigate and resolve exceptions, including, but not limited to:
  • Unknown, inactive, & summary exceptions
  • Supplier/hauler changes
• Perform consolidation balancing on complex summary billing
• Understand and perform deconsolidation process
  • General ledger & financial coding updates
  • Manual GL allocations
• Perform critical thinking skills to investigate payment discrepancies such as:
  • Stale checks
  • Returned checks
• Understand and perform account & site merges
• Perform bulk FBI uploads
• Responsible for finding and resolving errors on Bankruptcy accounts
• Understand and complete Bankruptcy proration
• Some manual data entry for summary and international invoices
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Follow standard operating procedures within these tasks
• Perform other duties as assigned.

Experience and Education:

• • High School Diploma or equivalent required
  • Requires 2+ years of clerical and/or customer related work experience
  • Basic understanding of general ledger coding and account set up preferred
  • Other combinations of experience/education may be considered
  • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements

Skills and Abilities:

• • Must have excellent phone skills and customer service
  • Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
  • Must be able to organize, prioritize, and use time management tools
  • Ability to demonstrate basic mathematical aptitude
  • Must have basic problem-solving abilities
  • Must be a team player, dependable and have a sense of ownership 
  • Must be able to adapt to change easily
  • Ability to be proactive in order to provide superior service to clients
  • Basic understanding of ENGIE Impact services and offerings
  • Basic understanding of client accrual files and reporting
  • Strong verbal, written and interpersonal skills.
• Other
  • Passion to drive Engie Impact’s mission and values

Physical Abilities:

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.
• Visual Acuity: Ability to view computer screens and read documents for extended periods.
• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.
• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.
• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.
• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.
• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.
• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Work Environment:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
  • Adjustable ergonomic chair
  • Proper Lighting
  • Heating, air conditioning and ventilation to create a comfortable environment
  • Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required.

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $16.32-$27.59

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

Job Description:

ENGIE Insight Services, Inc. (dba ENGIE Impact)

User Experience (UX) Designer in Spokane, Washington with Telecommute Option

Duties:   Under the supervision of a Senior Product Manager, improve the usability, ease of use, and pleasure customers derive from using ENGIE Impact’s software products. Leverage research captured from a user-centered design process to create wireframe representations of how applications will appear on screens and software design prototypes that provide business value and an optimal experience for ENGIE Impact’s customers. Collaborate with the product management team and provide the software engineering team with the resources they need to turn software prototypes into fully functioning products.  Specific duties include:

• Support a user-centered research-and-design process for software user experiences that incorporates user research, personas, context scenarios, rapid prototyping, and user testing where appropriate.
• Work closely with users, product management, software engineering team, marketing and the software team to make sure the best possible user experience is delivered to product users.
• Verbally and graphically communicate designs, decisions and reasoning with clarity, data, and confidence.
• Articulate design intentions and rationale to the product and engineering teams.
• Craft UI (User Interface) elements with the Design System for development teams, such as functional specifications and descriptions of component behavior.
• Design user journeys (userflow, wireframes, models, etc.) in collaboration with product managers and engineering teams.
• Develop and promote UI design guidelines for ENGIE’s software applications according to the best standards and practices.
• Perform other duties as directed.

This position is located at ENGIE Impact’s Spokane, Washington headquarters, with the option to telecommute from anywhere in the United States. Domestic travel may be required up to 5 days per year.

Minimum Requirements:  Bachelor’s degree or the foreign equivalent in Computer Science, Computer Applications, or a closely related field and 2 years of experience as a UX Designer, UI Designer, Software Engineer, Technology Associate, or in a similar occupation closely related to UX/UI design.  Experience to include:

• 2 years designing B2B (Business-to-Business) SaaS (Software-as-a-Service) products.
• 2 years working with wireframing/prototyping tools.
• 2 years working with design tools, including Figma, Sketch, Adobe Suite, and Invision.
• 2 years conducting technical conversations with software developers, including conversations about JavaScript, HTML, and CSS.
• 2 years designing, implementing, and maintaining enterprise applications.
• 2 years defining and articulating design vision to internal stakeholders using multiple approaches, including analytics and user research, to drive decisions and develop product iterations.

All education, experience, and training may be gained concurrently.  Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees). Salary range: $138,200-$146,000 per year for 40+ hours of work. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.  Interested candidates should apply online through the Careers Page of our website at https://www.engieimpact.com/careers/

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The Role:

This role will lead the data acquisition operations business, driving innovation through automation and AI while ensuring exceptional service delivery. This role, situated in Operations, will oversee the data acquisition teams and collaborate cross-functionally to optimize processes, improve data quality, and support RDM’s broader strategic objectives.

Preference for candidates located in Washington, Idaho, or Oregon.

Role Responsibilities:

• Drive improvements in data acquisition processes and technologies, with a focus on efficiency, accuracy, and scalability—leveraging AI and automation where applicable.
• Manage and develop the manual data entry, mail room operations and electronic data acquisition teams, setting clear performance objectives and ensuring a high level of client satisfaction with data operations.
• Collaborate closely with the Product, Data, and Innovation (PDI) and Digital teams to prioritize the strategic roadmap to drive efficiency and innovation in data operations.
• Enhance operational systems, workflows, and policies to support the data operations strategic goals—specifically around business process transformation, reporting, and organizational planning.
• Partner with offshore operations leaders to ensure effective coordination, quality standards, and optimization of global data acquisition activities.
• Work with business SMEs to conduct data quality audits, define and monitor KPIs, and drive continuous improvement in data accuracy and reliability.
• Act as a liaison between Client Management, Sales, and Operations, ensuring that evolving client requirements and feedback are translated into actionable plans for the data acquisition teams.
• Mentor and develop team managers, fostering a culture of accountability, collaboration, and continuous improvement across the delivery teams.
• Contribute to the data operationsspecific business continuity and disaster recovery planning efforts as part of the enterprise-wide risk management framework.

Experience and Education:

• Bachelor's Degree required in one of the following fields; Operations, Business, Technology or a related field.
• Master’s Degree preferred in one of the following fields; Operations, Business, Technology or a related field.
• 7+ years relevant experience with data acquisition, data management, or operations within financial services, data processing, or a related industry
• 3+ years of people leadership experience; experience leading global teams is preferred
• Demonstrated success collaborating with cross-functional teams (e.g., Product, Digital) on strategic initiatives
• Proven experience driving operational efficiency and implementing automation or AI

Skills and Abilities:

• Strong verbal, written and interpersonal skills.
• Experience with Microsoft Office suite of products
• Familiarity with systems;  Salesforce, ADP, and other internal transversal process systems
• Excellent problem-solving and communication skills, with the ability to drive data-driven decision-making.
• Strong leadership and team management skills, with experience leading operational teams responsible for data processing.
• Deep understanding of regulatory compliance in financial data acquisition (e.g., SEC, FINRA, GDPR).
• Proven track record in managing both manual data entry teams and automated data acquisition processes.
• Knowledge of cloud-based data solutions, ETL pipelines, APIs, and OCR technologies.

Physical Abilities:

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.
• Visual Acuity: Ability to view computer screens and read documents for extended periods.
• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.
• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.
• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.
• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.
• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.
• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.
• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Work Environment:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
  • Adjustable ergonomic chair
  • Proper Lighting
  • Heating, air conditioning and ventilation to create a comfortable environment
  • Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to employee and client locations globally, events and vendor meetings is required
• Business travel may be required up to 10% of the time

Benefits at ENGIE Impact:

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

The target pay range for this role is $97,000-$139,150. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.

CUSTOMER MARKETING MANAGER

REMOTE USA

Job Description:

ENGIE Insight Services, Inc. (dba ENGIE Impact)

Senior Data Integration Engineer in Spokane, Washington

Duties:   Support ENGIE Insight’s computer systems and ETL (“Extract, Transform, Load”) data integration processes.  Translate business requirements into data models that drive data warehouse or data mart design and configuration.  Work with cross-functional teams to gather, document, and approve business requirements for data analysis and reporting projects. Translate business requirements into system design specification to manage Unstructured, Transactional, Hierarchical, Master and meta data.  Design, develop and implement data integration (ETL) processes to transform unstructured and disparate source data into the target data stores, data warehouses or data mart.  Oversee implementation and maintenance of ETL processes that support feature development and testing.  Monitor data warehouse ETL processes and implementation of tuning as needed to address scalability, recoverability and performance impediment.  Provide support to ensure availability of Business Intelligence environments for internal and external users.  Provide technical leadership across ENGIE Insight’s ETL functional team.  Plan and conduct development work on data integration projects necessitating the origination and application of new and unique approaches.  Remote work is permitted from a residence within normal commuting distance of ENGIE’s Spokane worksite at manager discretion. Off-site travel to local events may be required up to 10 days per year.  

Minimum Requirements:  Bachelor’s degree or the foreign equivalent in Computer Science, Computer Engineering, Electrical & Computer Engineering, Information Systems, or a closely related field and 5 years of progressively responsible post-Bachelor’s experience as a Data Engineer, Senior Data Integration Engineer, Senior Technical Specialist, Lead Engineer, Technical Lead, Project Engineer, Programmer Analyst or a closely related information technology position.  Experience to include:

• 5 years developing/building data pipelines using an ETL technology.
• 5 years developing databases in SQL or in a comparable environment.
• 5 years using Informatica or another ETL tool.
• 5 years performing data warehouse implementations.
• 5 years working with XML/JSON data formats.
• 5 years working with large data volumes.
• 2 years using Snowflake or another data warehouse tool.
• 2 years mentoring team members.

All education, experience, and training may be gained concurrently.  Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees). Salary range: $122,200- $166,000 per year for 40+ hours of work. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.  Interested candidates should apply online through the Careers Page of our website at https://www.engieimpact.com/careers/

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.

LEGAL CONTRACT SPECIALIST 

REMOTE USA 

 GO- TO- MARKET MANAGER

REMOTE USA