As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients, ensuring efficiency and excellence.  If you are passionate about driving results we would love to hear from you.

You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders.  Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

Key Responsibilities

• Lead a team to deliver collections strategies and achieve departmental and company targets.
• Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.
• Monitor and report on collections performance, trends, and outstanding balances. Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.
• Foster team communication, identify knowledge gaps, and drive cross-training and development.
• Collaborate with other teams to improve performance and customer experience.
• Manage attendance, performance, and conduct issues within the team.
• Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.
• Ensure compliance with relevant regulations, internal policies, and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.
• Plan and manage the day-to-day productivity of the team.
• Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
• Maintain and review process documentation to ensure continuous improvement and accuracy.

Knowledge and Skills

• Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.
• Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.
• Proficiency in Microsoft Office.
• Ability to balance collections objectives with maintaining positive customer relationships.
• Strong organizational skills and ability to produce accurate work within tight deadlines.
• Self-management and drive to achieve continuous improvements.

Experience

• Previous collections/recoveries/contact centre experience.
• Experience in a similar role within the Energy sector is desirable.
• Previous Team Leader/Manager experience is beneficial.

Qualifications

• GCSE Maths and English Grade C (or equivalent) or above.
• Degree level (or equivalent) is preferable.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

Join our dynamic team at ENGIE as we strive to deliver excellent customer outcomes and maintain a low overdue position in our Energy Supply division. We are seeking a dedicated Credit Control & Collections Associate to help us achieve these goals.

This is a hybrid role to be based in our Leeds office.  On offer is a competitive salary and benefits package.

Role Overview:
As a Credit Control & Collections Associate, you will carry out transactional work such as account reviews to resolve non-payment of energy bills. You will also handle tasks involving internal and external stakeholders, and ad hoc requests within the Energy Supply division. Your role will involve analysing debt to drive good customer outcomes and improve payer performance.

Key Accountabilities:

• Adhere to internal processes and risk frameworks.
• Produce and maintain weekly reports on accounts in arrears.
• Chase payments via telephone, email, and letters.
• Ensure timely payment of debts.
• Reconcile accounts and resolve customer disputes.
• Conduct regular account reviews to maximize cash collection and reduce aged debt.
• Liaise with internal stakeholders within the Energy Supply Division.
• Manage the Debt Collection process with external parties.
• Handle ad-hoc requests and manage administrative duties.

Experience & Qualifications:

• Minimum 1 year of credit control experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Accurate, efficient, and organised with the ability to prioritise tasks.
• Professional, confident, and diplomatic when liaising with others.
• Intermediate to strong Microsoft Excel skills.
• Proficiency in Microsoft Office.
• Proven ability to succeed in a complex and dynamic environment.
• Energy industry knowledge (desirable).
• GCSE English - Grade C and above (or equivalent)
• GCSE Maths - Grade C and above (or equivalent)

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

We have a 12 month Fixed Term Contract opportunity for an SME Collections Team Manager to join our team.  This is a hybrid role to be based in our Leeds office. On offer is a competitive salary and benefits package.

Job Purpose

As the SME Collections Team Manager, you will oversee the collections process for Small and Medium Enterprise (SME) clients.

You will manage a team of collections agents, develop strategies to ensure timely collections, and maintain strong relationships with clients and internal stakeholders.

Your leadership skills, understanding of credit management processes, and focus on customer service will be key to achieving financial goals and compliance.

Key Responsibilities

• Lead a team to deliver collections strategies and achieve departmental and company targets.
• Oversee the timely collection of outstanding debts, addressing issues early to prevent overdue balances.
• Monitor and report on collections performance, trends, and outstanding balances. Prepare regular reports for senior management, highlighting key performance indicators (KPIs) and challenges.
• Foster team communication, identify knowledge gaps, and drive cross-training and development.
• Collaborate with other teams to improve performance and customer experience.
• Manage attendance, performance, and conduct issues within the team.
• Continuously evaluate and improve the collections process to enhance efficiency, customer satisfaction, and cash flow management.
• Ensure compliance with relevant regulations, internal policies, and industry best practices. Coordinate with legal teams for debt recovery actions if necessary.
• Plan and manage the day-to-day productivity of the team.
• Provide excellent customer service and support the team in resolving escalated issues within agreed Service Level Agreements (SLAs).
• Maintain and review process documentation to ensure continuous improvement and accuracy.

Knowledge and Skills

• Excellent verbal and written communication skills with the ability to build relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a keen eye for detail and the ability to assess risk and make sound decisions.
• Proven team leadership and people management experience, with the ability to motivate, coach, and develop staff.
• Proficiency in Microsoft Office.
• Ability to balance collections objectives with maintaining positive customer relationships.
• Strong organizational skills and ability to produce accurate work within tight deadlines.
• Self-management and drive to achieve continuous improvements.

Experience

• Previous collections/recoveries/contact centre experience.
• Experience in a similar role within the Energy sector is desirable.
• Previous Team Leader/Manager experience is beneficial.

Qualifications

• GCSE Maths and English Grade C (or equivalent) or above.
• Degree level (or equivalent) is preferable.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

We have an exciting opportunity for a Hedging/Commercial Analyst to join the Local Portfolio Management Team based in Leeds, UK. As a Hedging/Commercial Analyst, you will be a key contributor to the portfolio management of ENGIE’s Renewable Energy portfolio of UK Businesses and Generation Assets.

This is a hybrid role to be based in our Leeds office.  On offer is a competitive salary and benefits package.

What you’ll do

• Quoting, transacting and confirming Power and Gas ‘over the counter’ trades with clients and ensuring client trades are sourced according to the hedging strategy.
• Working with internal teams to ensure client trades and market index data is correct and updated within the billing system to ensure customers are billed accurately and on time.
• Supporting the team by completing a number of operation tasks including but not limited to:
• Daily trade and position checking to ensure ENGIE’s commodity risk exposures are correctly represented.
• Production and monitoring of Daily Forward Price Curves used as part of the quoting process
• Production of daily position summary as part of handover to 24 hour trading team
• Working with account managers to respond to client queries and ensure all contractual documentation is provided at signature.
• Evaluating sellback and MtM costs of fixed and flexible contracts.
• The role may also include working on ad hoc analysis including but not limited to commodity price data, internal KPI monitoring and commodity risk premia.

What you’ll need

• Strong communication skills to work with a range of internal stakeholders and external clients
• Good numeracy skills to price customer price fix requests promptly
• An eye for detail and ability to work precisely to complete processes to a high standard of accuracy
• An interest in UK Renewable Energy, Trading and Risk Management
• Degree level (or equivalent) in a relevant discipline, preferable.
• Trading or risk management experience desirable but not essential
• Knowledge of VBA, SQL, Python desirable but not essential

• Why ENGIE UK?
• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

We are seeking a dedicated Recoveries Manager to oversee the management of overdue debt through the disconnections process and both internal and external legal processes.  This is a hybrid role to be based in our Leeds office. On offer is a competitive salary and benefits package.

Job Purpose

The individual will be responsible for managing overdue debt through the disconnections process and both internal and external legal processes. This role will oversee the Recoveries function for both Industrial & Commercial (I&C) and Small and Medium Enterprises (SME) within the Energy Supply Division.

The successful candidate will provide direction, management, and continuous development for the Recoveries team, driving improvements in departmental efficiency and process development while minimising the cost to serve.

Key Responsibilities:

• Oversee the internal Recoveries team, ensuring efficient collection of outstanding debts, including management of the Warrant, Debt Collection Agency (DCA), and Legal processes and relationships.
• Identify and enhance existing recovery strategies, ensuring alignment with business and industry standards, and implement new procedures where deficiencies are identified to reduce costs.
• Manage relationships with external recovery agencies.
• Liaise with the internal legal team and external solicitors regarding claims and queries.
• Support internal stakeholders with queries and escalations requiring Recoveries input.
• Provide timely reports on recovery activities, debt, and cash collections.
• Assist and liaise with customers and their representatives to expedite the claim process and recover outstanding debts or achieve settlements where appropriate.
• Review settlements, payment plans, and write-offs in a timely manner, authorising actions within set delegations.
• Maintain the Legal tracker and manage the team's tickets (queries) within the delegations of authority.
• Control and manage expenditure related to external legal and disconnection processes.
• Validate and sign off Disconnection and External Legal Costs invoices in line with Delegations of Authority (DLAs).
• Conduct monthly one-on-one meetings with direct reports, setting objectives and completing performance reviews.
• Implement and drive Key Performance Indicators (KPIs) at both team and individual levels, monitoring performance.
• Drive the training and development of the Recoveries team.
• Attend monthly team meetings and present to the wider Collections Team to ensure awareness of the Recoveries team processes and initiatives.
• Oversee the insolvency process, including contacting insolvency practitioners and informing the business of new insolvencies.
• Manage the write-off process related to insolvencies and dissolutions.
• Oversee the management of the full Detrimental Information process.

Knowledge and Skills:

• Working knowledge of gas and electricity industry processes across SME and I&C.
• Outstanding communication skills with the ability to operate at all stakeholder levels.
• Understanding of the customer lifecycle and interdependencies between Collections, Recoveries, and interfacing departments.
• Experience in people management.
• Proven ability to organize and produce accurate work to tight deadlines.
• Commercial approach to Recoveries.
• Highly numerate with an awareness of cost recovery.
• Strong verbal reasoning skills.
• Proficiency in Microsoft Office.
• Practical approach to problem-solving.
• Ability to manage conflicting priorities.
• Proven record of excellent customer service.
• Awareness of regulatory and industry requirements.
• Ability to negotiate successful outcomes, both internally and externally to ENGIE.

Experience:

• Extensive experience in Collections, Recoveries, and general credit control.
• Preferable previous experience as a team leader or manager.
• Preferable experience in a similar role within the energy sector.

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Bonus programme.
• Healthcare cash plan.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.