- Document management and office administration
- Attend calls in proper manners and maintain call logs.
- Fast and efficient handling of queries with Operator, Client & technical teams.
- To priorities calls in accordance with procedure.
- Create service request and work orders on the CMMS/CAFM system accurately.
- Assign, generate and schedule Work orders for technical teams (Planned Preventive Maintenance).
- Following up with Engineers/Supervisors on all work requests to ensure they are completed within the KPIs generated by MMS & SLA.
- Ensuring that the work orders are completed in CMMS/CAFM system.
- Manage PPM/CM/PRED work orders is issue and update feedback closure.
- Updating CMMS/CAFM accurately and appropriately with feedback from site management and staff.
- Communication with site management and staff relating to calls/emails received.
- Ensure that a high level of service is maintained between clients & Operational staff, (internal and external).
- Adherence to IMS policies and procedures.
- Data Entry as assigned by Management.
- Implement follow up paperwork to ensure completion.
- To undertake day-to-day administration associated with CMMS facility.
- Establish regular performance/Weekly dashboard reports for the maintenance manager/Supervisor
- Establish monthly, quarterly and yearly reports for the Manager/Supervisor/Client.
- Support activities to improve the functionality.
- Attendance, Punctuality & Flexibility with shifts. To work within shift Rota to cover 7 day/week 24 hours/day including statutory holiday periods.
- To provide cover for colleagues as and when need arises i.e. during absences. Carry out other duties as directed by the line manager or MMS Supervisor.
- To undertake training and be an active Team Member.
- Report to your team supervisor on a regular basis regarding workload, quality workmanship and key issues.
- Develop a clear understanding of the ECES quality and safety procedures and processes regarding engineering documentation. Implement ES’s customer service charter to ensure excellent customer service.
QHSE: - Take reasonable care of your own health and safety and not put other persons – fellow employees and members of the public – at risk by what you do or don’t do in the course of you work
- Cooperate with any company efforts to improve health and safety at work
- Comply with any reasonable instruction given to you in the interest of health and safety
- Not to interfere with or misuse anything that’s provided for your health, safety or welfare
- Report any accidents, injuries or illness you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work
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