Project Specialist II (Utility Open/Close)

• Under the direction of a manager, is responsible for performing all facets of specialty client projects per various scopes of work. 

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/  

• Collect information and details regarding needed utility services.  

• Coordinate setup and/or closure of accounts with utility providers. 

• May also coordinate meter sets, including negotiating terms and requirements. 

• Resolve service related issues. 

• Create sites/accounts in system and Templates. 

• Manage and maintain multiple spreadsheets containing large datasets.  

• Coordinate various details for special project including working to tight timelines.  

• Analyze and review reports and spreadsheets for accuracy, completeness, and errors. 

• Identify and resolve errors in both written and text documents. 

• Respond to customer questions, complaints and concerns to ensure customer retention and satisfaction.  

• May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports.  

• Generate reports and prepare and monitor invoices.  

• Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents.  

• Support project team as needed to meet deadlines. 

• Performs related work as required.  

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other 

• Education/ Certifications/ Experience 

• High School Diploma or equivalent required 

• Associates Degree preferred in one of the following fields 

• Minimum 2 years relevant experience with clerical and/or customer related work  

• Requires prior experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks.  

• Prefer experience working with Utility, Waste or Telecom providers. 

• May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements 

• Competencies/ Skills/ Abilities 

• Must have solid computer skills, including working knowledge of Word, Excel, Outlook and Internet.  

• Strong multi-tasking skills. 

• 10-key by touch, preferred. 

• Strong skills in customer service, communication, problem solving and negotiation.    

• Must be a team player who is detail oriented, dependable and adaptable.  

• Demonstrated ability to plan and accomplish goals within a deadline.  

• Strong organizational skills and attention to detail. 

• Ability to deliver a high level of customer service both internally and externally. 

• Effective communication skills, both written and verbal 

• Ability to remain calm during hectic periods of activity. 

• Ability to demonstrate mathematical and analytical aptitude. 

• Demonstrated professional oral and written communication skills.    

• Participates and promotes process improvement to ensure we are effectively serving our clients. 

• Basic understanding of ENGIE Impact services and offerings. 

• Ability to problem solve and perform root cause analysis. 

• Must be able to adapt to change easily. 

• Strong verbal, written and interpersonal skills. 

• Experience with Microsoft Office suite of products 

• Other 

• Passion to drive Engie Impact’s mission and values 

WORK ENVIRONMENT: 

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week  

• Health & Safety Working Requirements  

• Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station) 

• Adjustable ergonomic chair 

• Proper Lighting 

• Heating, air conditioning and ventilation to create a comfortable environment 

• Appropriate internet and bandwidth to conduct business 

• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees 

• As a global organization, attending meetings and events during early mornings and evenings may be required 

REQUIRED PHYSICAL ACTIVITIES: 

• Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. 

• Visual Acuity: Ability to view computer screens and read documents for extended periods. 

• Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. 

• Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. 

• Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. 

• Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace. 

• Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds. 

• Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment. 

• Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.