Energía al servicio de México. 

ENGIE es líder mundial en energía y servicios bajos en carbono.  Con nuestros 170.000 empleados nuestros clientes, socios y partes interesadas, ENGIE se compromete a acelerar la transición hacia un mundo neutro en carbono, a través de un consumo de energía reducido y soluciones más amigables con el medio ambiente. 

En ENGIE México estamos enfrentando los desafíos medioambientales mediante la transformación de nuestro modelo de negocio para dirigirlo hacia una empresa integral de energía de bajas o cero emisiones de C02 en tres sectores clave: Gas Natural, producción de electricidad y servicios de energía y asociados. 

ENGIE México emplea a más de 1,000 personas de forma directa. La Compañía ha sido reconocida durante 12 años consecutivos con el distintivo de Empresa Socialmente Responsable, otorgado por el Centro Mexicano para la Filantropía (CEMEFI). 

ENGIE México: 

• 25 años de presencia en México. 

• 2.5 millones de mexicanos abastecidos con una de nuestras soluciones energéticas. 

• 20.000 empleos (directos e indirectos). 

• 32% de mujeres en posiciones de liderazgo. 

• 3.42 USD Millones de inversión en México. 

• 1er Comprador Privado de Gas Natural en México. 

• 2º Distribuidor de Gas Natural en México. 

• 10 áreas de distribución de gas natural. 

• +650.000 clientes en Distribución de Gas Natural en segmento residencial. 

• 4 empresas de transporte de gas natural con +1.300 km de gasoductos. 

• 2 Plantas de Generación de Energía con 280 MW a base de gas natural. 

• 1 GW de energía 100% limpia generada por 2 plantas eólicas y 6 solares. 

Propósito del puesto: 

La nube está revolucionando la forma en que operan las empresas y ENGIE Mexico está a la vanguardia de este cambio. Estamos buscando un Líder de la Nube con experiencia para unirse a nuestro equipo y ayudarnos a continuar innovando y liderando el camino en la tecnología de la nube. El candidato ideal tendrá una sólida formación en administración de AWS, incluida la experiencia en redes, seguridad y automatización. Será responsable de mantener nuestra infraestructura de Nube, garantizar una alta disponibilidad, rendimiento y brindar soporte a nuestros equipos de desarrollo y operaciones.

Perfil Ocupacional y experiencia:

• Más de 3 años de experiencia como administrador de sistemas o rol relacionado
• Más de 2 años de experiencia con Amazon Web Services (AWS)
• Fuerte comprensión de los conceptos y protocolos de redes.
• Experiencia con sistemas operativos Windows
• Certificaciones AWS
• Ingles avanzado 

Algunas de tus funciones serán:

Diseñar e implementar la infraestructura en la nube de AWS para la empresa.

Garantizar una alta disponibilidad y rendimiento de todos los servicios basados en la nube.

Mantener actualizado los servicios y aplicativos con las nuevas funciones y servicios de nube, y hacer recomendaciones sobre cómo utilizarlos de una mejor manera.

Colaborar con los equipos de desarrollo para diseñar e implementar nuevas aplicaciones y servicios.

Analizar las políticas y configuraciones de la Nube establecidas por la organización y evaluar el cumplimiento de las normativas y directivas organizacionales

Soportar el conjunto de herramientas de auditoría relacionadas a tecnologías Nube con las que cuenta la empresa.

Crear y/o mantener actualizadas las políticas, regulaciones y documentos de cumplimiento aplicables y relacionadas con los servicios en Nube.

Documentar adecuadamente todas las actividades de implementación, operaciones y mantenimiento de seguridad de los sistemas basados en Nube y actualizar según sea necesario.

En ENGIE buscamos que te sientas libre de ser lo que eres. Estamos comprometidos con la igualdad de oportunidades y valoramos la diversidad de cada persona. Cuando elegimos nuestro talento, nos enfocamos en las habilidades y la trayectoria profesional. No discriminamos en función de la raza, discapacidad, religión, género, orientación sexual, etnia, credo, edad o estado civil de las personas. 

ENGIE Mexico, Energy at the service of the country

We are committed to providing energy and better living conditions to the Mexicans that we proudly serve.

We act to accelerate the energy transition towards a carbon-neutral economy, by reducing energy consumption and developing more environmentally friendly solutions.

Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people.

Our key figures in Mexico:

• 25 years presence in Mexico

• 2.5 million Mexicans supplied with one of our energy solutions

• 20,000 jobs (direct and indirect)

• 31% of women in leadership positions

• 3.42 USD Million of investment in Mexico

• 1st Private Buyer of Natural Gas in Mexico

• 2nd Natural Gas Distributor in Mexico

• 10 natural gas distribution areas

• +650,000 customers in Natural Gas Distribution in residential segment

• 4 Natural Gas Transport Companies with +1,300 km of gas pipelines

• 2 Power Generation Plants with 280 MW based on natural gas

• 1 GW of 100% clean energy generated by 2 wind and 6 solar plants.

Power Product Manager

Purpose of the Position:

As Power Product Manager, you will be responsible for developing the power product strategy and implementing the corresponding processes and tools, to build derisked, innovative and competitive offers for B2B clients in Mexico.

Responsabilities and Job Functions:

Structure new power products:

• Understand market needs and regulatory / technical constraints
• Structure relevant products meeting various risk / decarbonization profiles, including sophisticated, tailor-made offers (PPA 24/7)

Drive continuous improvement of pricing methodology:

• Benchmark current models vs. group and external
• Analyze and improve pricing strategies
• Provide a statistic approach of pricing
• Seek automation of data computation

H&S:

• Ensure strict compliance with HSSE Group guidelines to prioritize safety and sustainability.
• Promote a collaborative working environment

Ocupational Profile:

A pertinent university degree (an MBA is advantageous).

TECHNICAL SKILLS:

• Excellent knowledge of energy markets
• Good knowledge of Mexican electricity market
• Proven experience in pricing of sophisticated power products
• Excellent understanding of risk environment
• Programming skills

KEY SKILLS

• Strong mathematical and analytical skills
• Analytical thinking and adaptability.
• Bridge-builder
• Empathy and strong interpersonal relationships.
• Self-motivation and high energy.
• Good judgment, tact, and diplomacy.
• Results-oriented mindset.
• Business acumen and collaboration.

EXPERIENCE IN THE POSITION:

• >5 years of experience in equivalent position

LANGUAGES

•Proficiency in both Spanish and English.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not  discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.

ENGIE is a global leader in low-carbon energy and services.With our 170,000 employees 

Our customers, partners and stakeholders, ENGIE is committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. 

We are committed to providing energy and better living conditions to the Mexicans that we proudly serve. 

Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people. 

ENGIE Mexico employs more than 1,000 people directly. The Company has been recognized for 12 consecutive years with the distinction of Socially Responsible Company, awarded by the Mexican Center for Philanthropy (CEMEFI). 

Our key figures in Mexico: 

• 25 years presence in Mexico 

• 2.5 million Mexicans supplied with one of our energy solutions 

• 20,000 jobs (direct and indirect) 

• 32% of women in leadership positions 

• 3.42 USD Million of investment in Mexico 

• 1st Private Buyer of Natural Gas in Mexico 

• 2nd Natural Gas Distributor in Mexico 

• 10 natural gas distribution areas 

• +650,000 customers in Natural Gas Distribution in residential segment 

• 4 Natural Gas Transport Companies with +1,300 km of gas pipelines 

• 2 Power Generation Plants with 280 MW based on natural gas 

• 1 GW of 100% clean energy generated by 2 wind and 6 solar plants. 

Purpose of the Position: 

The Finance Sr Manager Networks position is primarily responsible for partnering with the Networks GBU. The incumbent will:
- Act as the finance SPOC for the business and an advisor to the N-GBU country MDs and their teams, coordinating with the different finance functions as applicable.
- Support the N-GBU in achieving its financial objectives by providing the analysis, insight and challenge into its decisions
- With a strong focus on future performance, actively participate in the management dialog and facilitate interaction between different finance functions and the N-GBU.
The Finance Sr Manager Networks will oversee the financial activities of the N-GBU, responding directly to the ENGIE MEXICO CFO. 

Responsabilities and Job Functions: 

Act as the secondary arm of the CFO for all the activities related to N-GBU involving the different finance functions. Suggest and/or identify business opportunities and challenge and influence N-GBU decisions and strategy.

Partnering: lead the development of partnering relationships with the N-GBU country MD and their teams, and with stakeholders throughout ENGIE (Mexico, LATAM Region and HQ). SPOC role for the MD to help on the interaction and rapid resolution of different finance challenges and deliverables within different transversal finance functions. Be responsible for the quality of the Management Dialog with the N-GBU, ensuring timely & qualitative reporting and detailed understanding of the business. Helps the interaction with the FP&A team, FBP of N-GBU, and the N-GBU team.
Participate on interactions with external financial stakeholders (lenders, financial partners, …) and actively assure compliance of our commitments with them.

Improve the visibility and understanding of business performance. Propose restructures, resizing or cost efficiencies to improve the N-GBU financial performance with no risk and/or business impact. Identify and anticipate potential risks that could affect the financial results of the N-GBU. Ensure the proper control of the projects of the N-GBU, ensuring the compliance at financial, fiscal, legal and regulatory level.

Decision support: Turn data into insights and use these to provide high quality advice and support in influencing the N-GBU’ decisions.
ERM: Deliver insights and monitor business risk and opportunities. Supports identification and quantification of N-GBU ERM by the risk officer who is located at country level. Is responsible of the follow up of the ERM action plan in his/her GBU operational area (however the ownership of risks and accountability for risk management including mitigation plans implementation sits with the N-GBU country MD).

Act as project manager of any finance/GBU joint project/priority involving different stakeholders of the Finance/N-GBU functions (and occasionally, other functions)

Be the finance representative for the GBUs (in addition to AIFA) in any business development initiative, including M&As. Support investment decisions and assure performance follow up and integration of the project together with AIFA, operational teams and other local finance teams

Supervise the adequate execution of the financial support functions, including, but not limited to: payables, invoicing, collection and procurement ensuring the compliance with the local processes and policies and avoiding any impact to the operation of the companies.

Ocupational Profile: 

BS in Public Accounting, business administration or finance required
Master’s Degree and/or CPA preferred.

Specific Business Understanding - Experienced working in complex multinational organizations; and understanding of the energy sector.
- Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals
- Financial Acumen - interpreting and applying understanding of key financial indicators to make better business decision
- Ensures Accountability - holding self and others accountable to meet commitment
- Action Oriented - taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Collaborates - building partnerships and working collaboratively with others to meet shared objectives
- Persuades - using compelling arguments to gain the support and commitment of others
- Drives Results - consistently achieving results, even under tough circumstances
- Manages Ambiguity - operating effectively, even when things are not certain or the way forward is not clear
- Ability to build and maintain positive relationships, respecting the opinions of others
- Ability to be influential, including above peer level
- Ability to challenge the status quo for the benefit of the team and the organisation
- Problem-solving skills – application of prior knowledge to new situations
- Understanding of and adherence to the Engie culture
- Customer centricity

Bilingual English/Spanish – Must

5-10 years’ experience in senior finance roles and/or relevant to the role requirements

15 years or beyond

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not  discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status. 

ENGIE Mexico, Energy at the service of the country 

ENGIE is a global leader in low-carbon energy and services.With our 170,000 employees 

Our customers, partners and stakeholders, ENGIE is committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. 

We are committed to providing energy and better living conditions to the Mexicans that we proudly serve. 

Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people. 

ENGIE Mexico employs more than 1,000 people directly. The Company has been recognized for 12 consecutive years with the distinction of Socially Responsible Company, awarded by the Mexican Center for Philanthropy (CEMEFI). 

Our key figures in Mexico: 

• 25 years presence in Mexico 

• 2.5 million Mexicans supplied with one of our energy solutions 

• 20,000 jobs (direct and indirect) 

• 32% of women in leadership positions 

• 3.42 USD Million of investment in Mexico 

• 1st Private Buyer of Natural Gas in Mexico 

• 2nd Natural Gas Distributor in Mexico 

• 10 natural gas distribution areas 

• +650,000 customers in Natural Gas Distribution in residential segment 

• 4 Natural Gas Transport Companies with +1,300 km of gas pipelines 

• 2 Power Generation Plants with 280 MW based on natural gas 

• 1 GW of 100% clean energy generated by 2 wind and 6 solar plants. 

Purpose of the Position: 

The Finance Sr Manager Renewables & Flex Gen position is primarily responsible for partnering with the Renewables & Flex Gen GBUs. The incumbent will:
- Act as the finance SPOC for the business and an advisor to the GBU country MDs and their teams, coordinating with the different finance functions as applicable.
- Support the GBUs in achieving its financial objectives by providing the analysis, insight and challenge into its decisions - With a strong focus on future performance, actively participate in the management dialog and facilitate interaction between different finance functions and the GBUs.
The Finance Sr Manager Renewables & Flex Gen will oversee the financial activities of the GBUs, responding directly to the ENGIE MEXICO CFO.

Responsabilities and Job Functions: 

Act as the secondary arm of the CFO for all the activities related to FG&R GBU and RGBU involving the different finance functions. Suggest and/or identify business opportunities and challenge and influence GBUs decisions and strategy.

Partnering: lead the development of partnering relationships with the GBUs country MDs and their teams, and with stakeholders throughout ENGIE (Mexico, LATAM Region and HQ). SPOC role for the MDs to help on the interaction and rapid resolution of different finance challenges and deliverables within different transversal finance functions. Be responsible for the quality of the Management Dialog with the GBU, ensuring timely & qualitative reporting and detailed understanding of the business. Helps the interaction with the FP&A team, FBPs of R-GBU and FG&R GBU, and the GBU team. Participate on interactions with external financial stakeholders (lenders, financial partners, …) and actively assure compliance of our commitments with them.

Improve the visibility and understanding of business performance. Propose restructures, resizing or cost efficiencies to improve the GBUs financial performance with no risk and/or business impact. Identify and anticipate potential risks that could affect the financial results of the GBUs. Ensure the proper control of the projects of the GBUs, ensuring the compliance at financial, fiscal, legal and regulatory level.

Decision support: Turn data into insights and use these to provide high quality advice and support in influencing the GBUs’ decisions.
ERM: Deliver insights and monitor business risk and opportunities. Supports identification and quantification of GBUs ERM by the risk officer who is located at country level. Is responsible of the follow up of the ERM action plan in his/her GBU operational area (however the ownership of risks and accountability for risk management including mitigation plans implementation sits with the GBU country MD).

Act as project manager of any finance/GBU joint project/priority involving different stakeholders of the Finance/GBU functions (and occasionally, other functions)

Be the finance representative for the GBUs (in addition to AIFA) in any business development initiative, including M&As. Support investment decisions and assure performance follow up and integration of the project together with AIFA, operational teams and other local finance teams

Supervise the adequate execution of the financial support functions, including, but not limited to: payables, invoicing, collection and procurement ensuring the compliance with the local processes and policies and avoiding any impact to the operation of the companies.

Ocupational Profile: 

BS in Public Accounting, business administration or finance required
Master’s Degree and/or CPA preferred.

Specific Business Understanding - Experienced working in complex multinational organizations; and understanding of the energy sector.
- Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals
- Financial Acumen - interpreting and applying understanding of key financial indicators to make better business decision - Ensures Accountability - holding self and others accountable to meet commitment
- Action Oriented - taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Collaborates - building partnerships and working collaboratively with others to meet shared objectives
- Persuades - using compelling arguments to gain the support and commitment of others
- Drives Results - consistently achieving results, even under tough circumstances
- Manages Ambiguity - operating effectively, even when things are not certain or the way forward is not clear
- Ability to build and maintain positive relationships, respecting the opinions of others
- Ability to be influential, including above peer level
- Ability to challenge the status quo for the benefit of the team and the organisation
- Problem-solving skills – application of prior knowledge to new situations
- Understanding of and adherence to the Engie culture
- Customer centricity

5-10 years’ experience in senior finance roles and/or relevant to the role requirements

 Bilingual English/Spanish – Must

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not  discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status. 

Business Applications Senior Leader

Energía al servicio de México.

ENGIE es un actor energético global, resueltamente comprometido con la transición energética y experto en 3 negocios: electricidad, gas natural y servicios energéticos. ENGIE emplea a 155.000 personas en más de 70 países y logró un volumen de negocio alrededor de 70.000 millones de euros en 2015.

Creado en julio de 2014 y dotado de autoridad administrativa, Global Business Support (GBS) cuenta ahora con cerca de 1.500 empleados en varios países y entidades. Global Business Support cuenta con 7 líneas de negocio de Business Support, Finanzas - Compras - Consultoría - Inmobiliaria y Logística - Recursos Humanos - Sistemas de Información - Logística.

Ser el operador de referencia de las funciones de soporte de ENGIE y el socio de confianza de las entidades operativas del Grupo, esa es la ambición de GLOBAL BUSINESS SUPPORT en su gran desarrollo.

Propósito del puesto:

Coordinación y gestión del equipo de operaciones de Business Applications, priorizando y analizando los requerimientos de las diferentes áreas de negocio, así como la gestión y solución de los incidentes presentados en los sistemas satélites y aplicaciones asignadas, esto mediante el diseño, desarrollo de especificaciones, mantenimiento y operación de los programas y soluciones digitales de Engie en México en los principales entornos de aplicación con base en las tecnologías de Microsoft y sus herramientas que incluyen SharePoint, Power Apps, Power Automate, .NET y JAVA, así como soluciones Cloud en AWS , Salesforce y RPA´s.

Funciones y Responsabilidades 

1. Coordina y mantiene las aplicaciones y sistemas a su cargo utilizando los estándares del ciclo de vida de desarrollo del sistema, incluidos arquitectura y Ciberseguridad, esto para asegurar la calidad y funcionalidad de nuestras plataformas empresariales, incluye coordinación con proveedores y recursos al interior de la empresa, asegurando también el cumplimiento del presupuesto asignado.

2. Se encarga de mantener las soluciones empresariales con niveles adecuados de ciberseguridad y apegados a los controles definidos para el cumplimiento de las directrices corporativas, esto mediante el monitoreo diario siguiendo los lineamientos del área de Tecnologías de Información y de GBS IT.

3. Coordina y prioriza con su equipo de trabajo los tickets de requerimientos e incidentes de las aplicaciones y sistemas a su cargo, siguiendo siempre las buenas prácticas y lineamientos de la compañía, lo anterior para garantizar entregables de calidad y con el nivel de servicio esperado por nuestros clientes internos y externos, siempre asegurando la continuidad del negocio.

4. Asegura en tiempo y forma el cumplimiento de los lineamientos definidos de ITSM de la compañía, esto para garantizar la continuidad de los servicios de las soluciones tecnológicas a su cargo, así como la atención de los requerimientos de auditorias y controles internos definidos.
5. Gestionar para mantener actualizada en todo momento la documentación tecnológica, como especificaciones funcionales y técnicas, esto de acuerdo con los lineamientos del área de tecnologías de información y GBS IT para las aplicaciones y sistemas a su cargo.

Ocupacional y experiencia:

• Ingeniería / Licenciatura en Sistemas Computacionales (titulado)
• Inglés Avanzado

De 3 a 8 años en puestos relacionados con los conocimientos:

ITIL V3 o V4 (Certificación).

Conocimiento en lenguajes de programación JAVA, .NET, O365 (Sharepoint, Power Apps) HTML.

Conocimientos en Bases de Datos SQL.

Conocimientos en AWS (Foundations & Associate)

Conocimiento en Gestión de identidad (IAM)

Conocimientos de administración de proyectos, documentación de sistemas.

Conocimientos en automatizaciones y RPA´s.

Conocimientos de arquitectura e infraestructura.

Nociones de DevOps.

Conocimiento en Sistemas Operativos

Fuerte comprensión de los conceptos y protocolos de redes.

Competencias/Habilidades:

• Liderazgo
• Iniciativa
• Servicio al cliente
• Trabajo en Equipo
• Planeación
• Comunicación efectiva
• Gestión del tiempo
• Gestión de la demanda
• Gestión de personal

Nuestra empresa está comprometida con una política a favor de la integración y permanencia laboral de las personas con discapacidad. Todos nuestros puestos están abiertos a trabajadores discapacitados.

Buscamos mujeres y hombres comprometidos y atrevidos, ENGIE GBS Américas está reclutando talentos en Finanzas. Únete a un entorno de trabajo satisfactorio e innovador, promoviendo la agilidad y la creatividad.

Network Operations SD WAN Expert

Energy at the service of Mexico.

ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.

Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.

Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.

PURPOSE OF THE POSITION

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operation Center (NOC) team.

The mission of NAC is to define and support network and security services and infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NAC Expertise team, consisting of over 30 professionals, is responsible for the define, design, built and L3 support of all Network and Security solutions.

Within the NAC Expertise team, SDWAN experts are mainly responsible for the define, design, built and L3 support of SDWAN solutions (Cisco, Meraki, Fortinet) for IT and OT.

This position will be hosted within GBS IT in Mexico. Its perimeter will be both ‘global’ for the ENGIE group and ‘local’ to support GBS IT Mexico.

Network Technician with a at least a first professional experience in network operations, familiar with monitoring tools and ticketing systems (ITSM).

RESPONSABILITIES AND JOB FUNCTIONS

Analyze business needs, challenge requests, and translate them into technical requirements

• Analyze business needs, challenge requests, and translate them into technical requirements.
• Contribute to the design and definition of solutions, tests, and prototypes.
• Participate in qualification and acceptance testing.
• Engage in a process of industrialization, rationalization, and urbanization of technical solutions.

Write design and operating procedures & schemas.

• Produce documentation to meet production criteria (Go / No Go).
• Automate deployments, including the construction/evolution of technical foundations.
• Manage configurations and integrate them into operational management tools.

Manage incidents and problems (Level 3)

• Diagnose and resolve incidents.
• Manage the relationship with suppliers in case of an incident, in coordination with the NOC
• Generally, provide Level 3 support to maintain operational conditions.

Manage major changes

• Define and write a detailed intervention plan (DIP) ensuring compliance with change management and production processes.
• Support CAB (Change Advisory Board) preparation and manage changes for successful production deployment.

Document / Recommend / Advise

• Document knowledge related to the area of specialization and validate technical deliverables.
• Provide technical expertise support during the specification phases.
• Conduct technical audits and implement control measures on projects and production deployments.
• Communicate, explain, decline, and contribute to the evolution of current technical standards, methods, and best practices.
• Make methodological and/or technological choices.
• Validate or amend design choices, contribute to technical arbitrations to optimize solutions in terms of cost, performance, and security.
• Contribute to the drafting of HLD and LLD in collaboration with Architects.
• Participate in the development of services and commercial proposals.

Applied technological watch

• Conduct foresight studies, general interest studies, and prototypes.
• Propose improvements to enhance the performance of solutions and services.
• Recommend the most suitable techniques or technologies based on constraints and objectives.

Key sucess factors:

• Rate of changes implemented without "major or significant" incidents
• Rate of production deployments without "major or significant" incidents
• Rate of documented solutions with up-to-date documentation
• Rate of major incident resolution within SLA timeframes
• Year-over-year reduction rate of major incidents (continuous improvement loop, particularly through the implementation of a controlled problem management process)

EDUCATIONAL BACKGROUND

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 5 to 10 years of experience as a technical expert or architect with a background in project management and IT infrastructure service management.
• Main Technologies:
  • Fortinet Firewalls and Fortinet SDWAN
  • Cisco/Viptela SDWAN
  • AWS and AZURE Cloud Services
  • Zscaler

• Advanced English
• French (read/spoken/written) would be a plus.

Technical Skills

• In-depth technical knowledge and architecture of networks and security infrastructure in remote site, Datacenters and the Cloud
• LAN/MAN/WAN, TCP/IP, Ethernet, Spanning Tree, Multi-chassis Etherchannels
• DNS, DHCP, IPAM, QoS
• Routing protocols (BGP, OSPF) & MPLS (LDP, MP-BGP, L2VPN, L3VPN)
• GRE tunnels, IPSEC, VPN SSL
• Firewalls and IPS, Load-balancers, Proxy, XML filtering
• Excellent troubleshooting skills
• ITIL (Service Transition; Service Operations)
• Monitoring tools.

Soft Skills

• Understands customer needs and provides proactive solutions.
• Communicates openly, transparently, and clearly.
• Takes initiative
• Is flexible and can adjust objectives.
• Can work independently in finding solutions and resolving issues.
• Cooperates, advises, and seeks synergies with all relevant teams.
• Has good analytical skills
• Works in a highly structured manner and documents every step of integration and production projects.
• Is motivated and always eager to learn.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.

Regional Team Lead Network & Identity Operation & Engineering

Energy at the service of Mexico.

ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.

Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.

Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.

PURPOSE OF THE POSITION

We are seeking an experienced and proactive Regional Team Lead to manage our team of ex-perts and First Level Escalation Engineers. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model. As a Regional Team Lead, you will oversee the team's performance, provide guidance and support, and ensure effec-tive communication and reporting to stakeholders.

Global Business Support IT Service Line

Network & Cybersecurity division

RESPONSABILITIES AND JOB FUNCTIONS

1. Team Management: Lead and mentor a team of Experts and First Level Escalation Engineers, ensuring high performance and professional development. Conduct regular team meetings, performance reviews, and provide constructive feedback.
2. Incident Management: Supervise the resolution of incident tickets and requests related to:

• Network : WAN / SD-WAN, LAN, Wi-Fi, DNS / DHCP, security (firewall, load balancer), monitoring tooling (Spectrum, Cacti, Syslog,…),
• Identity & Access : OKTA, Active Directory, CyberArk, and Saviynt. Ensure adherence to SLAs and maintain high standards of service.

3. Collaboration: Foster a collaborative environment within the team, with other Local & regional teams, as well as with global teams (NOC, Identity & Access Operations). Ensure smooth handovers and continuity of support across different time zones.
4. Reporting: Prepare and deliver regular reports on team performance, incident resolution times, and other key metrics to internal and external stakeholders. Maintain transparency and accountability.
5. Stakeholder Communication: Serve as the primary point of contact for stakeholders, addressing concerns and ensuring satisfaction with IT support services.
6. Process Improvement: Identify and implement improvements to support processes. Encourage a culture of continuous improvement and innovation within the team.
7. Resource Allocation: Manage team resources effectively to ensure coverage and balance workloads. Coordinate with other regional leads to optimize support across all time zones.
8. Agile Methodology: Lead the team in utilizing a basic Kanban agile method to manage and prioritize workload. Facilitate regular agile meetings and contribute to the agile process.

EDUCATIONAL BACKGROUND

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in an IT support role with at least 3 years in a leadership or supervisory position, preferably in a global or multinational organization.
• Certification in relevant technologies (e.g., Cisco, Fortinet, OKTA, Active Directory, Cybe-rArk, Saviynt) is a plus.
• Advanced English

Technical Skills

• CISCO Viptela / Meraki,
• Fortinet,
• Spectrum, Cacti,
• OKTA: Knowledge and experience in managing and troubleshooting OKTA identity management solutions.
• Active Directory: Proficiency in Active Directory administration and troubleshooting.
• CyberArk: Familiarity with CyberArk solutions, including password vaults and privileged access management.
• Saviynt: Understanding of Saviynt identity governance and administration.

Soft Skills

• Leadership: Strong leadership skills with the ability to inspire and motivate a diverse team. Proven experience in managing and developing team members.
• Communication: Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely to various stakeholders.
• Problem-Solving: High analytical and problem solving abilities. Capability to think critically and troubleshoot issues effectively under pressure.
• Customer Focus: Strong customer service orientation. Commitment to understanding and meeting the needs of internal clients.
• Time Management: Efficient time management and multitasking skills. Ability to prioritize tasks and manage workload effectively in a fast-paced environment.
• Adaptability: Flexible and able to adapt to changing circumstances and requirements. Eager to learn and stay updated with new technologies and processes.
• Reporting: Proficiency in preparing detailed and accurate reports. Ability to present data in a clear and meaningful way to stakeholders.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.

ENGIE Mexico, Energy at the service of the country

We are committed to providing energy and better living conditions to the Mexicans that we proudly serve.

We act to accelerate the energy transition towards a carbon-neutral economy, by reducing energy consumption and developing more environmentally friendly solutions.

Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people.

Our key figures in Mexico:

• 25 years presence in Mexico

• 2.5 million Mexicans supplied with one of our energy solutions

• 20,000 jobs (direct and indirect)

• 31% of women in leadership positions

• 3.42 USD Million of investment in Mexico

• 1st Private Buyer of Natural Gas in Mexico

• 2nd Natural Gas Distributor in Mexico

• 10 natural gas distribution areas

• +650,000 customers in Natural Gas Distribution in residential segment

• 4 Natural Gas Transport Companies with +1,300 km of gas pipelines

• 2 Power Generation Plants with 280 MW based on natural gas

• 1 GW of 100% clean energy generated by 2 wind and 6 solar plants.

Project Director Operations

Purpose of the Position:

As Project Director Operations at GEMS Mexico, you will be responsible for establishing and augmenting the business processes, systems and tools used to efficiently achieve the business objectives in a context of a strong development growth plan

Responsabilities and Job Functions:

1. Restructure billing operations, in line with GEMS’ standards and best practices (“Smart Billing Project”)

• Define scope of activities
• Structure and implement processes, tools and organization
• Build relevant KPIs
• Change Management

2. Propose new organization and processes for supply and energy management back-office activities

• Define scope of activities
• Challenge existing processes and build transversal processes when relevant
• Define appropriate set of tools
• Propose and implement new organization when relevant

3. Actively contribute to major projects of the organization to foster digitalization and continuous improvement

• ALIGNE Project / SAP GET Project / GoA Project / Contratos 3.0.
• Launch of new business segments

Ocupational Profile:

Required educational background: A pertinent university degree (an MBA is advantageous).

Technical skills:

• Excellent knowledge of Energy markets
• Excellent understanding of utility industry and energy procurement within client organizations.
• Proven experience in managing sales organizations, especially for complex products.
• People management skills to lead geographically diverse teams across various customer segments and products.
• Good knowledge of Entreprise system (SAP) and CRM (Salesforce). Good understanding of PowerBI

Key skills :

• Strong leadership skills
• Analytical thinking and adaptability.
• Bridge-builder
• Empathy and strong interpersonal relationships.
• Self-motivation and high energy.
• Good judgment, tact, and diplomacy.
• Results-oriented mindset.
• Business acumen and collaboration.

At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not  discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.