Strengthening our Social and Societal commitment

Sommaire

• Social responsibility towards our employees
  • Human resources policy and social dialogue
  • Talent attraction, training and development
  • ESG training for the employees of the Group
  • Diversity, gender equality, inclusion and professional insertion
  • Quality of life at work
  • Compensation, social protection and employee savings plans
  • Health and safety at work
• Societal responsibility towards our various stakeholders
  • Stakeholder engagement and dialogue
  • Just Transition
  • The socio-economic impacts of ENGIE’s activities
  • ENGIE’s commitment to energy sobriety
  • Fighting against energy poverty
  • Fighting energy insecurity and promoting access to energy
    • ENGIE Rassembleurs d’Energies
    • ENGIE Energy Access
    • The ENGIE Foundation

Social responsibility towards our employees

Human resources policy and social dialogue

On a corporate level, ENGIE Group is developing a human resources strategy that aims to achieve best practices and is committed to continuous improvement. 

Find out more about the Human Resources Policy of the Group

The policy is based on constructive and transparent social dialogue.

Find out more about the Group's Social Dialog

The social agreements which are regularly signed with employee representative organisations  attest to this constructive social dialogue.

Find out more about the Group's Social Agreements

Talent attraction, training and development

The HR policy of the Group sets out to recruit, train, and foster the loyalty of our employees. ENGIE offers its employees opportunities to develop their skills through training programs, career paths and personal development initiatives.

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CSR training for the employees of the Group 

Training courses are regularly organized for employees on topics related to sustainable development and stakeholder engagement.
ENGIE created its Sustainability Academy in 2021 to facilitate the commitment of all employees, each of them being also an actor of the energy transition. Employees act as internal ambassadors of the Group’s strategy and its operational implementation. All of the Sustainability Academy’s initiatives are created internally thanks to the expertise and efforts of employees. 
The Sustainability Academy facilitates employee engagement through 3 drivers: 

• Being aware and taking ownership of the Group’s strategy and its operational challenges:
  • an online training program covering the Group’s strategy and its transformation challenges: energy saving measures, the development of biomethane, green finance, carbon offsetting; 
  • training programs covering the energy markets, carbon-free technologies and energy saving measures.
• Understanding the contribution of everyone’s activity to the Group’s strategic objectives:
  • regardless of one's function, this involves being aware of one’s impact on the energy transition and including tangible questions in each decision-making process: how to improve the management of stakeholders? how to use the Group’s matrix to take the societal and environmental impact of my activity into account? are the framework agreements adapted to the Group’s commitments?
  • a training program dedicated to business developers and sales forces to enhance their skills and respond optimally to our customers' expectations. 
• Acting on a daily basis for the energy transition and being an ambassador through exemplary behavior:
  • This involves mastering the challenges and associated best practices involved in the energy transition, whether in terms of using IT tools, or in terms of sobriety;
  • the Sustainability Academy is also a framework for sharing skills and experience for more than 4,000 employees across the Group's various geographies.

Diversity, gender equality, inclusion and professional insertion

The Group’s HR policy also ensures a high level of diversity  and mixity , by improving the inclusion of all, including the most vulnerable and minorities, by developing talent and human capital, and by promoting the professional integration and commitment of its employees. 

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ENGIE also promotes inclusive purchasing to encourage the employment of the most disadvantaged populations. In France, the notion of inclusive purchasing is geared towards suppliers who provide access to employment and a sustainable income for people with disabilities, the long-term unemployed or people with no training, as well as companies based in disadvantaged areas and independent SMEs.

Quality of life at work

For several years now, the Group and its subsidiaries have been implementing dedicated actions to improve the quality of life at work for all and to prevent psychosocial risks (“No Mind At Risk” prevention initiative).

No Mind at Risk aims to prevent risks linked to the context in which activities are carried out, developing quality of life at work and preventing psychosocial risks. Priority actions are: 

• Reinforce the managerial dimension of quality of life at work;
• Controlling the impact of workplace safety on physical and mental health;
• Identify and manage the risks associated with organizational adaptations and variability;
• Identifying and managing risks linked to the “variability of people”.

The Group is also deploying an improvement initiative called “9 commitments for a better quality of life at work”, commitments that every Group employee is invited to respect:

• “I contribute to a climate of trust based on empathy and mutual respect .”
• “I am respectful and contribute to the improvement of my working environment .”
• “ I share information and maintain a constructive dialogue.”
• “I contribute to teamwork in all of its forms .”
• “I am attentive to myself and others.”
• “I recognize the work of my colleagues and offer them praise.”
• “I take interest in what is happening in my organization to give meaning to my work .”
• “I am committed to my career path.”
• “I maintain my work-life balance and that of others.”

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Compensation, social protection and employee savings plans

The Group’s policy is also to offer all employees individualized, fair and competitive remuneration, reflecting individual performance and levels of responsibility, as well as competitive social protection and employee savings schemes in line with the best practices of major international groups.

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Health and safety at work

The Group's social responsibility includes health and safety vigilance. 
For ENGIE, health and safety is an absolute priority. Protecting the lives of all those who work for the Group is at the heart of our actions as a socially responsible company.

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While the health and safety of the Group’s employees and subcontractors is an absolute priority, the safety of our facilities is also a fundamental priority for the Group, not only for its own facilities but for all of those  it carries out on behalf of third parties.

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Societal responsibility towards our various stakeholders

Stakeholder engagement and dialogue

As for wider society, ENGIE Group is making stakeholder dialogue the keystone of its project management and business strategy, with a view to creating sustainable, shared value. This dialogue is the basis of ENGIE's stakeholders engagement policy  and is based on a structured approach that has been tried and tested in the field, benefitting from feedback from past experience.
 
This dialogue is founded on an understanding of and respect for local communities and indigenous peoples, their culture, working conditions, and salaries, as well as any issues arising from compliance with fundamental Human Rights. 

Find out more aboutStakeholder engagement and dialogue

Just Transition

The transition to a carbon-neutral economy also has important social implications, particularly in the energy sector. The notion of Just Transition stems from the belief that a transition to a more carbon-neutral and sustainable  economy should be conducted in a way that is fair to all stakeholders: workers, consumers, local communities and suppliers, and should aim to minimize the negative effects of the transition while maximizing its positive effects.  

ENGIE's just transition plan includes ambitious objectives for each of the Group's stakeholders. It aims to: 

• ensure that customers, and in particular low-income customers, have access to affordable, sustainable energy through innovative offerings, 
• sustainably develop and preserve local communities through projects whose positive spin-offs contribute to their resilience, 
• protect and support employees in their social lives, 
• develop an inclusive purchasing policy that benefits the most virtuous suppliers.

The socio-economic impacts of its activities 

Aware of our size and the importance of our work, wherever we do it, the Group has decided to improve how it measures and tracks the socio-economic impact of our work, so that we can better understand our ecosystem and sphere of influence and share this analysis in total transparency, and do business more responsibly.
 ENGIE has commissioned the Utopies consulting group to carry out a study to measure the indirect and induced employment generated by each one of its activities in the various countries in which it operates. 

ENGIE’s Commitment to Energy Sobriety

Helping Our Customers Consume More Responsibly: at ENGIE, we believe every action counts. That’s why we encourage our 20 million customers around the world to adopt more energy-conscious behaviors. Through practical advice and innovative initiatives, we help them reduce their consumption while protecting the planet.

💡 Mon Programme pour Agir: Rewarding Energy Savings
In France, Mon Programme pour Agir rewards customers who consume less and more efficiently, empowering them to take part in the ecological transition.
In 2024:

• 1 million active customers
• 70+ environmental, social, and start-up projects supported
• €600,000 in donations
• 90 GWh saved since 2020 (equivalent to 5,300 tons of CO₂ avoided)

Learn more about Mon Programme pour Agir

🏆 Ecodéfis: Save More, Earn More
To support its customers in their own energy transition and help them reduce their energy consumption, ENGIE has been developing the Ecodéfis for several years—an innovative initiative based on a simple principle: if customers manage to reduce their electricity or gas consumption over a given period, ENGIE rewards them! These challenges address the long-term issue of energy sobriety and aim to embed it into everyday behavior.
There are two types of Ecodéfis:

• Individual Ecodéfis: consume less than the previous year
• Collective Ecodéfis: take action together with residents of your city

A third type of challenge, the Ecodéfis+, was designed to support the French electricity grid during periods of high tension caused by consumption peaks, especially during cold season. In these cases, customers are encouraged to react quickly and reduce their consumption within a very short timeframe—just a few hours.
Learn more about the Ecodéfis

🔧 Mon Pilotage Elec: Smart Heating Control
With Mon Pilotage Elec, customers can remotely control their electric heaters room by room, saving up to 18% on heating energy.

Learn more about Mon Pilotage Elec

Fighting against energy poverty

ENGIE has a portfolio of approximately 20 million contracts in the countries where it operates, among which about 1 million customers are considered precarious or in difficulty according to national legislations that differ from country to country. ENGIE is committed to helping its customers cope with energy poverty and thus not only applies the measures taken by public authorities but also implements specific actions.
In France, at the beginning of 2025, ENGIE announced two exceptional measures to support its customers in a situation of energy poverty:

• An extra-contribution to the ‘Chèque Énergie’ (Energy voucher) with a discount of €50, to compensate for the increase in electricity taxes. Nearly 700,000 ENGIE customers who benefited from the energy voucher in 2024 to pay their electricity and/or natural gas bills will therefore receive an additional discount of €50 in 2025
• A doubling of its contribution to the ‘Fonds Solidarité Logement’ (FSL) for the year 2024, bringing its support to € 12 million. ENGIE has committed to this action since 2007, contributing € 6 million per year since 2010. The Group’s contribution had already exceptionally doubled in 2022. Managed by the local administration and metropolitan areas in charge of it, the FSL provides financial assistance to residential customers seeking support to pay housing-related expenses, including their energy bills. In 2024, the FSL helped 41,732 households, whether ENGIE customers or not, with an average aid of € 359.

On a daily basis, ENGIE provides concrete assistance to its vulnerable customers in the territories to help them manage their energy budge and engage in the energy transition. Its local correspondents offer social workers, social  mediation partners and consumer associations a range of support solutions such as:

• Tools dedicated to social partners so that they can appropriately and immediately respond to requests from customers in difficulty:
  • The Solidarité ENGIE portal: created in April 2018, its use has increased for the 6th consecutive year and continues to be praised by users : for the year 2024, nearly 330,000 request, including more than 239,000 information sheets and more than 37,800 aid files were submitted
  • A dedicated phone line for social workers (0 815 500 560) is also available from Monday to Friday from 9 a.m. to 5 p.m. to provide them with a prompt response. In 2024, more than 40,000 calls were received and handles by ENGIE Solidarité advisors with an accessibility rate of 92%.
• ENGIE relies on a network of mediation partners with more than 130 Welcome Points across the territory at the and of 2024. Thus, in 2024, 50 social meditation partners contacted or welcomed 40,000 ENGIE customers at mediation points to find a solution to their unpaid bills, help them manage their energy consumption and encourage them to carry out energy-saving works.
• Furthermore, to simplify the customer journey, inform them about available aid and promote free advice and services, ENGIE created a Solidarity page on the public ENGIE website in December 2023. ENGIE also offers its customers benefiting from the energy voucher free tools to monitor and manage their energy consumption.
• The design and implementation of actions in collaboration with municipalities, such as workshops on the energy transition (Décarbon’action in Toulouse, eco-gestures at the social recycling center in Tarbes,…) or sharing of advices to implement energy-saving gestures.

Since 2023, ENGIE has partnered with les Compagnons Bâtisseurs, Réseau éco Habitat and Ashoka France to demonstrate that a fair energy transition can be possible and accessible for owners in precarious situations; 23 renovation projects have been supported.

Finally, within the framework of the Certificats d’Economie d’Energie process, and in accordance with the decree of 29/12/2024, ENGIE has chosen to sign the convention called ‘Coup de pouce chauffage’ with the aim of financially encouraging precarious customers to renovate their heating systems and thus fighting against energy poverty. To accelerate the energy transition, ENGIE participates in financing all operations being eligible for the ‘Coup de pouce’ energy savings scheme.

Since 2023, ENGIE has taken part with other companies in the initiative ‘Collectif d’entreprises pour une économie plus inclusive’ to enable better accessibility to goods and services, support youth employment and apprenticeship, contribute to the fight against energy precariousness and support the social and solidarity economy through the development of inclusive purchasing. Approximately, 300,000 households were impacted by the measures deployed by the companies in 2024.

In Australia, a specific program ‘Bill Assist Program’ was implemented for customers in difficulty. Based on reciprocal  commitments, it offers a range of advices and services (individual payments plans, flexible payments methods, eco-gestures, useful contacts,….) to help them to get out of this situation.

In Belgium, there is a social tariff set up by public authorities for precarious customers; ENGIE presents all useful information on its website and deployed a dedicated phone line. The company also partnered with public social action centers (CPAS) and offers longer payment plans for customers in difficult situations.

In the Netherlands, partnerships have also been established with associations such as Geldfit which helps customers manage their budget and proposes training for ENGIE employees to better understand these customers and meet their needs or Noodfonds, an emergency fund providing financial assistance for paying energy bills. Precarious customers also benefit from specific treatment, payment plans and energy-saving awareness actions.

In Romania, there are financial and non-financial protection measures driven by local regulation (payment facilities, heating aids, assistance in purchasing energy-efficient equipment or products and services aimed at increasing energy efficiency,…) that ENGIE promotes on its website. The Group also supports and finances targeted initiatives that contribute to the energy transition. An ENGIE team is dedicated to processes related to aids granted by municipalities and local social agencies, to payments plans and energy-savings awareness actions

Finally, in Italy, ENGIE applies the conditions imposed by regulation for the treatment of precarious gas customers and deals with the special aid granted by the government to precarious customers in 2025.
 
 

Fighting energy insecurity and promoting access to energy

Amongst the Group’s key concerns for the wider society, issues with energy poverty and access to sustainable energy more generally in communities with poor connections to the energy grid, or that are just too isolated to properly benefit, occupy an important place.

ENGIE Rassembleurs d’Energies

The Group contributes to access to energy for all and the fight against energy poverty through the ENGIE Rassembleurs d'Énergies impact fund. ENGIE Rassembleurs d'Énergies invests in social enterprises that promote shared, sustainable growth for all, based on clean, affordable energy and innovative, sustainable business models. The fund focuses on 6 different themes, targeting both financial performance and strong social and environmental impact: sustainable decentralized energy solutions, clean and safe cooking solutions, biogas, energy efficiency and sobriety, the circular economy and sustainable and inclusive mobility. 
 
At the beginning of 2023, the portfolio companies had provided access to clean, sustainable energy to 7.8  million beneficiaries worldwide. The companies also generated more than 33,000 direct and indirect jobs, more than 60% of which were held by women. In total, more than 20,000 Group employees invested part of their savings in the ENGIE Rassembleurs d’Énergies solidarity mutual fund (FCPE), thus giving meaning to their savings with a direct connection to their occupation.
At year end 2023 ENGIE Rassembleurs d’Énergies had committed a total of €38.5 million., bringing solutions to vulnerable populations.
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Energy Assistance 

The Energy Assistance non-profit associations in Belgium (2001), France (2005), Italy (2011) and Monaco (2011) bring together former, active and retired ENGIE Group employees to design and implement energy supply and energy services projects for the most disadvantaged populations, often in isolated areas. Backed by the professional experience of its members, Energy Assistance is active on every continent where the lack of energy infrastructure weighs heavily on people's daily lives, particularly in the fields of health, education and economic development.

The actions of ENERGY ASSISTANCE worldwide, through their members, supported by technical means, help to eliminate poverty by targeting access to resources and to ensure quality education for all by targeting access to pre-school and school education, healthcare, skills and employment, basic learning and education for sustainable development.

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The ENGIE Foundation 

Created in 1992, the ENGIE Corporate Foundation is committed to contributing to the following Sustainable Development Goals (SDGs): 

• Child relief, & Education Access to energy,
• Biodiversity & Climate
• Employment & Fight against poverty 

These 3 main priorities meet the following requirements: caring for life and our planet, and meeting the needs of vulnerable or remote populations. 

Every year, we support over a hundred projects around the world. With 50% of its projects dedicated to access to renewable and sustainable energies and to biodiversity by 2022, the ENGIE Foundation is committed to the environment year after year. 
Supporting high-impact projects, participating in the collective effort of the Agenda 2030 and conveying ENGIE's raison d'être: this is what guides the action of the ENGIE Foundation on a daily basis.

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